Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

232 Reviews

97% Would Recommend
Latest Review 3 months ago

Reviews


AS
ALPHONSO S.
New York, NY
Mercedes-Benz E320
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2016
I feel cheated!
How is it I'm charged $150 for the same information I get from AutoZone for free.

AT
Alberto T.
Bronx, NY
BMW 328i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2016 Category: Service
Alberto said he was a very dissatisfied customer. He said this business overcharged him for a fuse to open the door lock and he was overcharged for an oil change. They did not diagnose his vehicle correctly and he still has sensors appearing on the dash. They did not deduct the price of the diagnostic from the overall bill. He will not be returning to this business and would like a refund or some kind of credit. He said he does not appreciate being taken advantage of.
This review was collected via phone interview by Customer Research Inc.

PE
Paul E.
Bronx, NY
Mercedes-Benz E320
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2015 Category: Service
Paul said he went to the business six times and they could not fix the vehicle.
This review was collected via phone interview by Customer Research Inc.

LK
Lulvera K.
Bronx, NY
Mercedes-Benz S500
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2017 Category: Service
Spoke with Anton. He said his experience with this business was great but the price was way too high. He found the part that his vehicle needed online for $150. They refused to use anyone else's parts. They only use their own parts because they want to make more money. They charged him $500 for the part and the total bill was over $1000. He would not recommend this business and he has told his sister to stop using them as well.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 09/12/2017

Mr Anton was charged $500 for other items on his bill for repairs. The part he needed was found for $200 by our reliable source and was notified prior to repairing the car. Mr Anton later agreed that this was a miscommunication. All is well. More repairs have been performed since.

Neville Douglas
Owner
718-295-3806

RJ
ROWLAND J.
NY
Audi A6
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/22/2014
High Diagnostic cost
Overall, the service was OK I only had an issue with the diagnostic cost. Synthetic Oil change is $128 plus tax which i though was not fair as I normally change my oil for $90 tax included. I got back with a loud noise coming from the caliper which wasn't there when i took it in. They charged over $2,000 to change my upper control arms which I think is too expensive.

AA
Auto Spring A.
Bronx, NY
Mercedes-Benz 420SEL
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2017 Category: Service
Spoke with Peter. He said this business was very good and they have a very good reputation.
This review was collected via phone interview by Customer Research Inc.

AI
Abel I.
Bronx, NY
Mercedes-Benz C280
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2017 Category: Service
Abel said when he took his vehicle in for service, nothing about the service was explained to him.
This review was collected via phone interview by Customer Research Inc.

KK
Kwabena K.
Yonkers, NY
Mercedes-Benz S500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2016 Category: Service
Kwabena said he passes out their business cards to everyone.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 11/29/2016

Thank you.


DK
DENISE K.
New York, NY
Honda Element
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2016
Confused
I have used your repair shop several times. It seems like almost every time I bring my car in, I have to bring it right back for something. This time, I have a weird screeching sound when I put the car in reverse. This just wasn't present before I brought it in a few days ago. Now I have to call and convince you that I'm telling the truth and that this condition did not exist before coming in last week, and frankly, I'm just tired of having to come back. I spent $500.00 for a not-happy result.

PT
Pablo T.
Bronx, NY
Honda Accord
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2016 Category: Service
Pablo said the service was quick and helpful. They explained everything to him and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

SF
Sadie F.
Bronx, NY
BMW 528i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2016 Category: Service
Sadie said it was her first time there. They fixed the issues she was having with the coolant and the tire pressure malfunction light.
This review was collected via phone interview by Customer Research Inc.

PY
Peter Y.
Bronx, NY
Mercedes-Benz ML350
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2016 Category: Service
Peter said the service provided to his vehicle by this business was fine. Their employees charged him too much for the service.
This review was collected via phone interview by Customer Research Inc.

SW
Sheryl W.
Bronx, NY
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2015
very professional
I have been going to Bedford motors off and on for years and find the work to be good considering my car is a 1990 M Benz ,I sent my husband to the shop to check on a hose and after a long talk with Neval the problem was solved what my husband thought was a small job turned out to be a big job !!!!

SS
Sheryl S.
Bronx, NY
Mercedes-Benz 300E
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2015 Category: Service
Sheryl said in the past, this business has provided great service, but recently her husband had something done and he felt he was overcharged. She would not recommend them as a result of this.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 10/26/2015

After speaking with customer and explained what was involved in the actual repair in terms of labor, he has agreed that he was not overcharged and that we actually saved him money.
We are glad to have cleared up this misunderstanding. Our mission to please our customers is our priority.
Thanks.


FA
Flora A.
Bronx, NY
Mercedes-Benz ML350
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2015 Category: Service
Flora said the business was fine.
This review was collected via phone interview by Customer Research Inc.

RP
Roberto P.
New York, NY
Mercedes-Benz GL450
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2014 Category: Service
Roberto said he is hearing a knocking sound that was not there before his visit, and their prices are high.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 09/25/2014

We sorry that you are not satisfied, however no repairs were carried out on your vehicle. You came with a broken car and declined recommended repairs.


TM
Thomas M.
Bronx, NY
Mercedes-Benz E320
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Thomas said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thanks.

Neville Douglas
Owner
718-295-3806

CB
CHRISTOPHER B.
Bronx, NY
Mercedes-Benz ML350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018
Excellent service
The timely response to what was needed and. Parts arrived on time and the mechanic started on the car. The waiting time was not that long besides it was not boring since they provide free WF to customers while they are waiting for their car. After the work was done. It was text driven to make sure everything was alright.
Neville D. from Bedford Park Motors Ltd responded on 01/05/2018

Thank you for your kind words, customer satisfaction is our priority.

Neville Douglas
Owner
718-295-3806

CS
Cliff S.
Bronx, NY
Mercedes-Benz E350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Cliff said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 11/10/2017

Thank you, we appreciate your bussiness.

Neville Douglas
Owner
718-295-3806

PM
PAUL M.
Bronx, NY
Mercedes-Benz 380SL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2017
Great service
They are very professional and have a high degree of knowledge
Neville D. from Bedford Park Motors Ltd responded on 09/13/2017

Thank you for your  kind  words.

Neville Douglas
Owner
718-295-3806

Displaying Review 1 - 20 of 232 in total