Bedford Park Motors Ltd


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

224 Reviews

97% Would Recommend
Latest Review 14 days ago
Lulvera K. on 08/16/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Anton. He said his experience with this business was great but the price was way too high. He found the part that his vehicle needed online for $150. They refused to use anyone else's parts. They only use their own parts because they want to make more money. They charged him $500 for the part and the total bill was over $1000. He would not recommend this business and he has told his sister to stop using them as well.
Vehicle: Mercedes-Benz S500
Category: Service
Service Date: 08/11/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 09/12/2017

Mr Anton was charged $500 for other items on his bill for repairs. The part he needed was found for $200 by our reliable source and was notified prior to repairing the car. Mr Anton later agreed that this was a miscommunication. All is well. More repairs have been performed since.

Neville Douglas
Owner
718-295-3806
ALPHONSO S. on 11/08/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"I feel cheated!"
How is it I'm charged $150 for the same information I get from AutoZone for free.
Vehicle: Mercedes-Benz E320
Service Date: 11/07/2016
Review Created: 11/08/2016 08:13 PM
DENISE K. on 10/16/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Confused"
I have used your repair shop several times. It seems like almost every time I bring my car in, I have to bring it right back for something. This time, I have a weird screeching sound when I put the car in reverse. This just wasn't present before I brought it in a few days ago. Now I have to call and convince you that I'm telling the truth and that this condition did not exist before coming in last week, and frankly, I'm just tired of having to come back. I spent $500.00 for a not-happy result.
Vehicle: Honda Element
Service Date: 10/13/2016
Review Created: 10/16/2016 07:42 AM
Alberto T. on 04/23/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Alberto said he was a very dissatisfied customer. He said this business overcharged him for a fuse to open the door lock and he was overcharged for an oil change. They did not diagnose his vehicle correctly and he still has sensors appearing on the dash. They did not deduct the price of the diagnostic from the overall bill. He will not be returning to this business and would like a refund or some kind of credit. He said he does not appreciate being taken advantage of.
Vehicle: BMW 328i
Category: Service
Service Date: 04/08/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
Sheryl S. on 10/22/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sheryl said in the past, this business has provided great service, but recently her husband had something done and he felt he was overcharged. She would not recommend them as a result of this.
Vehicle: Mercedes-Benz 300E
Category: Service
Service Date: 09/02/2015
Review Created: 10/22/2015
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 10/26/2015

After speaking with customer and explained what was involved in the actual repair in terms of labor, he has agreed that he was not overcharged and that we actually saved him money.
We are glad to have cleared up this misunderstanding. Our mission to please our customers is our priority.
Thanks.

ROWLAND J. on 10/22/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"High Diagnostic cost "
Overall, the service was OK I only had an issue with the diagnostic cost. Synthetic Oil change is $128 plus tax which i though was not fair as I normally change my oil for $90 tax included. I got back with a loud noise coming from the caliper which wasn't there when i took it in. They charged over $2,000 to change my upper control arms which I think is too expensive.
Vehicle: Audi A6
Service Date: 10/10/2014
Review Created: 10/22/2014 09:17 AM
CHRISTOPHER B. on 01/04/2018
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"Excellent service"
The timely response to what was needed and. Parts arrived on time and the mechanic started on the car. The waiting time was not that long besides it was not boring since they provide free WF to customers while they are waiting for their car. After the work was done. It was text driven to make sure everything was alright.
Vehicle: Mercedes-Benz ML350
Service Date: 01/02/2018
Review Created: 01/04/2018 03:44 AM
Neville D. at Bedford Park Motors Ltd responded on 01/05/2018

Thank you for your kind words, customer satisfaction is our priority.

Neville Douglas
Owner
718-295-3806
David B. on 12/26/2017
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David said the business helped him out. The lady went out of her way to help with part names.
Vehicle: Mercedes-Benz R350
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 01/08/2018

It is always a satisfaction to help our customers.

Neville Douglas
Owner
718-295-3806
Aron H. on 12/26/2017
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Aron said the service was excellent. They are polite and they do a very good job.
Vehicle: Mercedes-Benz 300D
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 01/08/2018

Thank you for you for  your words.

Neville Douglas
Owner
718-295-3806
Franchot D. on 12/26/2017
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Franchot said the business always comes through for him when he needs them and he always leaves satisfied.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 01/08/2018

It is always our responsability to satisfied our customers, thank you.

Neville Douglas
Owner
718-295-3806
FRANK P. on 12/22/2017
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"Competent Mechanics"
Competent mechanics, reasonable wait times, knowledgeable staff.
Vehicle: Mercedes-Benz E320
Service Date: 11/30/2017
Review Created: 12/22/2017 05:01 AM
Neville D. at Bedford Park Motors Ltd responded on 12/22/2017

Thank you for your kind words.

Neville Douglas
Owner
718-295-3806
Miguel A. on 12/12/2017
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Miguel said the work came out good.
Vehicle: BMW 5 Series
Category: Service
Service Date: 12/07/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 12/22/2017

Thank you.

Neville Douglas
Owner
718-295-3806
Pedro G. on 11/17/2017
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Pedro said the business did a good job. However, his check engine light came on today and the lady told him to bring it back if he had any problems. So he will be bringing it back in as soon as he gets a chance.
Vehicle: Mercedes-Benz CLK-Class
Category: Service
Service Date: 11/13/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/20/2017

We always give the best to our customers and we concern about the needs of their cars, we always here when they need us.

Neville Douglas
Owner
718-295-3806
Vicky P. on 11/17/2017
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Spoke with Teddy. He said the service was excellent and the business was very nice and fast.
Vehicle: Mercedes-Benz C240
Category: Service
Service Date: 11/09/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/20/2017

We happy to give our best.

Neville Douglas
Owner
718-295-3806
FRANK P. on 11/16/2017
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"Competent & Courteous "
The folks at Bedford Park Motors are competent & courteous.
Vehicle: Mercedes-Benz E320
Service Date: 11/16/2017
Review Created: 11/16/2017 08:12 PM
Neville D. at Bedford Park Motors Ltd responded on 11/20/2017

Thank you for your complement.

Neville Douglas
Owner
718-295-3806
Danielle H. on 11/15/2017
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Danielle said the facility was attentive. She stated she felt the staff took time to explain what was wrong with the vehicle, and she felt comfortable and confident paying for the repair.
Vehicle: Volkswagen Touareg
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/16/2017

THANK YOU!

Neville Douglas
Owner
718-295-3806
Kyle C. on 11/04/2017
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Kyle said it was fine and they did an excellent job.
Vehicle: Mercedes-Benz GL-Class
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/10/2017

Thank You.

Neville Douglas
Owner
718-295-3806
Phillip S. on 10/30/2017
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Phillip said the service was great. The person at the front desk was amazing. It was good customer service.
Vehicle: BMW X6
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/09/2017

Thank you, it is a pleassure to help our customers.

Neville Douglas
Owner
718-295-3806
Cliff S. on 10/30/2017
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Cliff said he would recommend this business for service.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 10/04/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Neville D. at Bedford Park Motors Ltd responded on 11/10/2017

Thank you, we appreciate your bussiness.

Neville Douglas
Owner
718-295-3806
ROBERT C. on 10/29/2017
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"Fast honest service"
Fast reliable and honest service car was in and out in a matter of a few hours.
Vehicle: Volvo XC90
Service Date: 10/27/2017
Review Created: 10/29/2017 03:16 AM
Neville D. at Bedford Park Motors Ltd responded on 10/30/2017

Thank you, we try to give our best to our customers.

Neville Douglas
Owner
718-295-3806
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