Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

232 Reviews

97% Would Recommend
Latest Review 2 months ago

Reviews


LK
Lulvera K.
Bronx, NY
Mercedes-Benz S500
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2017 Category: Service
Spoke with Anton. He said his experience with this business was great but the price was way too high. He found the part that his vehicle needed online for $150. They refused to use anyone else's parts. They only use their own parts because they want to make more money. They charged him $500 for the part and the total bill was over $1000. He would not recommend this business and he has told his sister to stop using them as well.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 09/12/2017

Mr Anton was charged $500 for other items on his bill for repairs. The part he needed was found for $200 by our reliable source and was notified prior to repairing the car. Mr Anton later agreed that this was a miscommunication. All is well. More repairs have been performed since.

Neville Douglas
Owner
718-295-3806

AS
ALPHONSO S.
New York, NY
Mercedes-Benz E320
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2016
I feel cheated!
How is it I'm charged $150 for the same information I get from AutoZone for free.

DK
DENISE K.
New York, NY
Honda Element
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2016
Confused
I have used your repair shop several times. It seems like almost every time I bring my car in, I have to bring it right back for something. This time, I have a weird screeching sound when I put the car in reverse. This just wasn't present before I brought it in a few days ago. Now I have to call and convince you that I'm telling the truth and that this condition did not exist before coming in last week, and frankly, I'm just tired of having to come back. I spent $500.00 for a not-happy result.

AT
Alberto T.
Bronx, NY
BMW 328i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2016 Category: Service
Alberto said he was a very dissatisfied customer. He said this business overcharged him for a fuse to open the door lock and he was overcharged for an oil change. They did not diagnose his vehicle correctly and he still has sensors appearing on the dash. They did not deduct the price of the diagnostic from the overall bill. He will not be returning to this business and would like a refund or some kind of credit. He said he does not appreciate being taken advantage of.
This review was collected via phone interview by Customer Research Inc.

SS
Sheryl S.
Bronx, NY
Mercedes-Benz 300E
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2015 Category: Service
Sheryl said in the past, this business has provided great service, but recently her husband had something done and he felt he was overcharged. She would not recommend them as a result of this.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 10/26/2015

After speaking with customer and explained what was involved in the actual repair in terms of labor, he has agreed that he was not overcharged and that we actually saved him money.
We are glad to have cleared up this misunderstanding. Our mission to please our customers is our priority.
Thanks.


RJ
ROWLAND J.
NY
Audi A6
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/22/2014
High Diagnostic cost
Overall, the service was OK I only had an issue with the diagnostic cost. Synthetic Oil change is $128 plus tax which i though was not fair as I normally change my oil for $90 tax included. I got back with a loud noise coming from the caliper which wasn't there when i took it in. They charged over $2,000 to change my upper control arms which I think is too expensive.

WC
Wayne C.
Bronx, NY
Mercedes-Benz E-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Wayne said the business is excellent.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thanks.

Neville Douglas
Owner
718-295-3806

KK
Kishore K.
Bronx, NY
Audi TT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
Kishore said the business provided great service in a timely manner, and that throughout the years, they consistently give the best service.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

We always give best quality to our customers, thank you.

Neville Douglas
Owner
718-295-3806

DB
David B.
Bronx, NY
Mercedes-Benz R350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
David said the staff were all great and they really tended to him. They went out of the way to call him to say his part was in. They were sociable. It was pleasant to go there.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thank you for your kind words.

Neville Douglas
Owner
718-295-3806

DO
Danny O.
Yonkers, NY
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Danny said the business did a good job. The good people were very nice and helpful. They did what they thought was right. They told him to bring the vehicle back in if he saw another leak so he will be taking it back soon.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

We always like to be sure problems are being fix 100%. Thanks.

Neville Douglas
Owner
718-295-3806

CC
Camille C.
Bronx, NY
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Camille said the staff were very pleasant, accurate and on time.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thank you.

Neville Douglas
Owner
718-295-3806

FP
FRANK P.
Bronx, NY
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018
Competent & Efficient
I’ve been servicing my cars at Bedford Park Motors for a while now & I’m always impressed at how competent & efficient they are.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thank you, very kind of you.

Neville Douglas
Owner
718-295-3806

JS
Jose S.
Bronx, NY
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Jose said the service was fantastic.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

It is a pleassure to work with you.

Neville Douglas
Owner
718-295-3806

TM
Thomas M.
Bronx, NY
Mercedes-Benz E320
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Thomas said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 03/19/2018

Thanks.

Neville Douglas
Owner
718-295-3806

CB
CHRISTOPHER B.
Bronx, NY
Mercedes-Benz ML350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018
Excellent service
The timely response to what was needed and. Parts arrived on time and the mechanic started on the car. The waiting time was not that long besides it was not boring since they provide free WF to customers while they are waiting for their car. After the work was done. It was text driven to make sure everything was alright.
Neville D. from Bedford Park Motors Ltd responded on 01/05/2018

Thank you for your kind words, customer satisfaction is our priority.

Neville Douglas
Owner
718-295-3806

DB
David B.
Bronx, NY
Mercedes-Benz R350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
David said the business helped him out. The lady went out of her way to help with part names.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 01/08/2018

It is always a satisfaction to help our customers.

Neville Douglas
Owner
718-295-3806

AH
Aron H.
Bronx, NY
Mercedes-Benz 300D
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Aron said the service was excellent. They are polite and they do a very good job.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 01/08/2018

Thank you for you for  your words.

Neville Douglas
Owner
718-295-3806

FD
Franchot D.
Stroudsburg, PA
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Franchot said the business always comes through for him when he needs them and he always leaves satisfied.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 01/08/2018

It is always our responsability to satisfied our customers, thank you.

Neville Douglas
Owner
718-295-3806

FP
FRANK P.
Bronx, NY
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
Competent Mechanics
Competent mechanics, reasonable wait times, knowledgeable staff.
Neville D. from Bedford Park Motors Ltd responded on 12/22/2017

Thank you for your kind words.

Neville Douglas
Owner
718-295-3806

MA
Miguel A.
Bronx, NY
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Miguel said the work came out good.
This review was collected via phone interview by Customer Research Inc.
Neville D. from Bedford Park Motors Ltd responded on 12/22/2017

Thank you.

Neville Douglas
Owner
718-295-3806

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