Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

546 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 7 days ago

Reviews


DV
David V.
Durand, MI
Chevrolet Forward Control
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2015
capacity
thank you for your response. what I was trying to point out is that for a motor home restoration I just felt like it was not ur cup of tea so to speak. like you say you can't get the man power needed for such a big project. I really do appreciate very much your work on this and feel your doing a great job. your tech's r very skilled and talented. I'm sure all said and done I will b giving you a 5 star rating.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2015
sam and the crew r very nice people. attentived
well sorry to say I am disappointed they thru me out saying they were waiting on the generator which actually they wanted to put other customers ahead of me. there was plenty of work to do and could have been done and out of the way. only thing left should of been generator. sat for 2 weeks nuttin bein done. been there for 2 months now. I understand the waiting on parts and that but feel they should have continued on with a/c and several other items that could have been done. but not done yet we'll c how it goes. I would recommend this business from what I seen so far they do good work and come up with ideas to fix things.
Dan G. from A & D Repair responded on 07/13/2015

I am sorry for the delay in repairs or your motor home, I assure you david I am as frustrated as you are, finding parts for a 30 year old vintage motorhome can seem futile at times. I hope you understand that we have dedicated literally over a hundred hours in technician labor and my own to come up with ways to fix parts that cant be found. We also have different mechanics who specialize in different areas of your coach and scheduling the multitude of repairs being done at a reasonable cost can be difficult. We are back to work on your motorhome now. And I hope that you will find it was woth the extra time to get it done right. Thank you for your patronage, Sam Strother


RL
Ronald L.
Michigan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2014 Category: Service
Ronald said that this business took $75 off the original price and fixed the site ball.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2014 Category: Service
Ronald said the detail work was very shoddy and the business did not get the dent out on his first visit. He went back to the business to have the dent removed but asked for a $75 refund for the detailing job.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 09/24/2014

A&D Repair did perform repairs to this customers pop-up camper. All repairs were done very well. There was some confusion on the side dent repair that needed to be fixed. A&D did perform a fair cost of repair to the sidewall but should have called the customer regarding what more was need to fix camper. Detail work was also performed, but our customer indicated that they expected much more cleaning out of labor cost. We refunded the cleaning  fees to complete a fair and happy ending for our customer. 


WD
William D.
Meridian Charter Township, MI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2014
VUE Tail Light Final Repair
What might have been an out-of-the-box bulb failure was repaired INSTANTLY when A&D was notified. This incident is History! :=)

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2014
Tail Light Repair
Found tail light to be still inoperable
when out driving around last NIGHT. :=(
Dan G. from A & D Repair responded on 06/24/2014

Im sorry to hear about your inconvenience, as you know Bill, all of our services come with an industry best 2 Year waranty. Thank you for the opportunity to correct this issue. I look forward to continuing service on your vehicles.


FR
Francine R.
Comstock Park, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Francine said they were on their way home from Canada and started having trouble with their vehicle. She called this business an hour before their closing time. They ordered the parts to fix the vehicle. She stated she feels so blessed to have found them. They were very nice, really helpful, and pleasant. They communicated the vehicle was not completely fixed but they would make it drivable to get them home. This helped them avoid having to stay in that city over night. They were amazing.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Williamston, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
David said this business was the best. The staff were awesome and very friendly. They did a wonderful job. He could not ask for anything more.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Haslett, MI
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Richard said he has been going to this business for years. He has always been treated fairly, even though he spent a lot of money.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Haslett, MI
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Dan said the people were friendly, helpful, and got the job done in a timely manner. They did a great job.
This review was collected via phone interview by Customer Research Inc.

GG
Gail g.
Haslett, MI
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Gail said they delivered. They did what they said they would. The price was a little high.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Okemos, MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Gary said the mechanic did a great job and everyone was very nice. It was just a little costly.
This review was collected via phone interview by Customer Research Inc.

DG
Deon G.
Lansing, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Deon said the business communicates well. He would recommend the business.
This review was collected via phone interview by Customer Research Inc.

JA
Jonathan A.
Saint Johns, MI
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Jonathan said the business did the job. It worked, and they had a courtesy vehicle for him.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
East Lansing, MI
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bill said they washed his vehicle after they finished the process. He also said the business got him in quickly and did what they were supposed to do at a reasonable time.
This review was collected via phone interview by Customer Research Inc.

GG
Greg G.
Haslett, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Greg said they fixed what they said they were going to fix and they did it in the amount of time they said. The only thing he did not like was they didn't call him with the estimate, they just called once it was done.
This review was collected via phone interview by Customer Research Inc.

RP
Roger P.
Laingsburg, MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Roger said the gentleman who parked his vehicle did not know a lot about parking fifth wheels, and bent his tailgate. Other than that, the service was very good, and he was pleased.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Mason, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
John said the employees provided good service and communication.
This review was collected via phone interview by Customer Research Inc.

DT
Donna T.
Laingsburg, MI
Dodge Ram Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Donna said that the facility did a great job, they got right on the repair and had to do extra work to complete the job correctly.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Laingsburg, MI
Ford Super Duty F-550 DRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
David said, this business is efficient, they did a good job and they checked on things they did not have to check on.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Punta Gorda, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Richard said the staff, especially the technicians, were very helpful and knowledgeable. He appreciated that they got him in and got things taken care of right away.
This review was collected via phone interview by Customer Research Inc.

SF
Scott F.
Haslett, MI
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Scott said they do a really good job. They are informative. The business has good prices and good quality work.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Haslett, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Tim said the service he received was great.
This review was collected via phone interview by Customer Research Inc.

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