Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

598 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 8 days ago

Reviews


DV
David V.
Durand, MI
Chevrolet Forward Control
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2015
capacity
thank you for your response. what I was trying to point out is that for a motor home restoration I just felt like it was not ur cup of tea so to speak. like you say you can't get the man power needed for such a big project. I really do appreciate very much your work on this and feel your doing a great job. your tech's r very skilled and talented. I'm sure all said and done I will b giving you a 5 star rating.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2015
sam and the crew r very nice people. attentived
well sorry to say I am disappointed they thru me out saying they were waiting on the generator which actually they wanted to put other customers ahead of me. there was plenty of work to do and could have been done and out of the way. only thing left should of been generator. sat for 2 weeks nuttin bein done. been there for 2 months now. I understand the waiting on parts and that but feel they should have continued on with a/c and several other items that could have been done. but not done yet we'll c how it goes. I would recommend this business from what I seen so far they do good work and come up with ideas to fix things.
Dan G. from A & D Repair responded on 07/13/2015

I am sorry for the delay in repairs or your motor home, I assure you david I am as frustrated as you are, finding parts for a 30 year old vintage motorhome can seem futile at times. I hope you understand that we have dedicated literally over a hundred hours in technician labor and my own to come up with ways to fix parts that cant be found. We also have different mechanics who specialize in different areas of your coach and scheduling the multitude of repairs being done at a reasonable cost can be difficult. We are back to work on your motorhome now. And I hope that you will find it was woth the extra time to get it done right. Thank you for your patronage, Sam Strother


RL
Ronald L.
Michigan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2014 Category: Service
Ronald said that this business took $75 off the original price and fixed the site ball.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2014 Category: Service
Ronald said the detail work was very shoddy and the business did not get the dent out on his first visit. He went back to the business to have the dent removed but asked for a $75 refund for the detailing job.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 09/24/2014

A&D Repair did perform repairs to this customers pop-up camper. All repairs were done very well. There was some confusion on the side dent repair that needed to be fixed. A&D did perform a fair cost of repair to the sidewall but should have called the customer regarding what more was need to fix camper. Detail work was also performed, but our customer indicated that they expected much more cleaning out of labor cost. We refunded the cleaning  fees to complete a fair and happy ending for our customer. 


WD
William D.
Meridian Charter Township, MI
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2014
VUE Tail Light Final Repair
What might have been an out-of-the-box bulb failure was repaired INSTANTLY when A&D was notified. This incident is History! :=)

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2014
Tail Light Repair
Found tail light to be still inoperable
when out driving around last NIGHT. :=(
Dan G. from A & D Repair responded on 06/24/2014

Im sorry to hear about your inconvenience, as you know Bill, all of our services come with an industry best 2 Year waranty. Thank you for the opportunity to correct this issue. I look forward to continuing service on your vehicles.


JH
Jim H.
Grand Ledge, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
A & D Repair can fix anything !!!
I have taken my 40' Class A motor home, 2007 GMC Envoy, and 2005 Chrysler Town & Country van to A & D Repair for a multitude of different problems. All were completed in a timely manner and at extremely reasonable cost. Two of the repairs were at least $100 or more less than the original estimate. When the motor home was ready for pickup I had just been recently released from having surgery and was unable to drive. The Owners of A & D Repair delivered it and parked it right where I wanted it. Now that is customer service. When picking up the other two vehicles they had been washed, vacuumed, and an air freshener hung from the mirror. The staff are all professional, friendly, and honest. Why go anywhere else, they can fix about anything.

MK
Mike K.
Bath, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Trust
I trust these people. That is not always easy to say about a car repair facility.

LE
Larry E.
Haslett, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Larry said they did a great job and he likes them.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Haslett, MI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Always wonderful service
We always bring our vehicles to A&D. They go above and beyond and service and always let us know what is important to fix and what can be left for a few weeks. I appreciate their honesty and straightforward approach to car repairs. I would recommend them highly to everyone I know.

KS
Kyle S.
Lansing, MI
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great Body Repair After Deer Accident
Eric, Chris, & the team at A&D did a great job repairing my Jeep after a deer collision. Even detailed it for me in the process!

BJ
Brandon J.
East Lansing, MI
Mercedes-Benz Sprinter Cargo Vans
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2018 Category: Service
Brandon said the service was good. The service diagnosis took a long time.
This review was collected via phone interview by Customer Research Inc.

TG
Travis G.
Fowlerville, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Travis said Chris was amazing. He went above and beyond. Travis stated he was incredibly satisfied.
This review was collected via phone interview by Customer Research Inc.

LS
Laura S.
Morrice, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Friendly Staff
Friendly and knowledgeable staff. We would recommend for any repairs you need.

DM
Dona M.
East Lansing, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Replaced Tie Rods
A & D folks actually listen to their customer's concerns and help to resolve issues in a timely and cost-effective manner. I have worked with them on several repairs and oil changes. They are so helpful!!!

RM
Rachael M.
Laingsburg, MI
Ford RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Client Sensitive
Due to lending my RV to friends, I did not get it in for winterizing on time. A&D called to say water lines were frozen....then put it in the building for the night, thawed the pipes and winterized it without incident.....always client sensitive!!

Verified Customer
Lansing, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Always accommidating to my schedule.
professional and helpful, always willing to work with our schedule and offering 2ays to help us save money on repairs and maintenance.

JH
Jim H.
Haslett, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Jeep
Vehicle was repaired in a timely manner and up to expectations.

BL
Barb L.
Haslett, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great service
Great service, prompt, courteous. Thanks guys!

TW
Tracy W.
Haslett, MI
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Tracy W
The customer service was outstanding. Their communication and promptness to update me on the repair process and cost was exceptional. I will be taking all my repair needs to A&D.

SG
Sue G.
Bath, MI
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Even though my car is a bit on the elderly side you take good care of it!! :)
I appreciate the thoroughness of the evaluation that's done before we decide what work needs to be done. Follow up is prompt and consistent, and I like the way your use automation in your communication process.

And the detailing that was done was very much appreciated - my old car is happy and so am I!

MG
Marty G.
East Lansing, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Great Customer Service.
Always great service and straight up explanations for the non-mechanical types like myself.

KD
Keith D.
Haslett, MI
GMC RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Great staff honest work and fair prices
Another happy visit. This is the only place I’ll take my truck for service. The staff is awesome and they do great work. No shady business just honest great service. I’ll continue coming for a very long time. Thanks guys & girls keep up the great work and happy holidays.


Thanks again
Keith Donally

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