Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

556 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


SD
Sean D.
Cape Coral, FL
Chevrolet Forward Control
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2017
Overpriced, bad quality, nice people though
Everyone nice. But promised three weeks, took two months and when delivered windshield leaked (never did), batteries dead, paint did not match, decal missing, never fixed mirror (mirror hit was a main issue), batteries dead. (Motorhome..they were good two months earlier), said back panel repainted...it wasnt. And gave wrong spare tire back....constant lies about service but smiled....nice people but lousy service.
Dan G. from A & D Repair responded on 11/28/2017

Dear Mr.Dever i do apologize to you about your experience here at A&D, as for the time your motor home was here about a month of that was waiting for your insurance company to give us "approval" for your work to be complete after that was approved we completed every detail of work that the  insurance company approved us to do on your RV i am sorry you feel that the work we completed was not done correctly to your standards i can assure you it was done correctly and once again i am truly sorry for your experience here and hope you have a great day Sincerely,  Chris Johnson 


DW
David W.
Perry, MI
Saturn VUE
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2017
Service has been going down hill over the last year +
After a small run in with a deer our VUE developed a bad vibration going over 55 mph and a leak from the engine. I used the website first to try to set an appointment and never got anything but the automated 'we got your message' reply. When A&D finally looked at the car the first diagnoses was a broken motor mount causing the leak and a bad tire causing the vibration. A second look determined a weight had come off a (frt drive) 1/2 shaft and the shaft had to be send out to be re balanced. At this point they have had the car over a week. When we got the car back the carpet, which wasn't very clean anyway, now has greasy stains on it and the clock was never re-set after they disconnected the battery for service. If this were an isolated incident, well things happen. But the last few times we have had vehicles in for service the quality of the service just isn't what it should be. Oil dripping after oil changes, the camper came back with a dent in the bumper and a crease on the tongue jack (didn't see these when I picked it up, so I can't complain about the damage). We have been servicing our (3) vehicles, and the camper, here for 3 years, but this may the be last time we come back. Sorry, but for the money we spend on service we can do better even at a dealership.
Sam S., Service Manager from A & D Repair responded on 12/15/2017

David, this is not the service you should expect here. I wont make excuses for the poor service you received the last visit to us, that is not the way we operate. We are still ironing out some glitches in the automatic scheduling on the website, Unfortunately the computer has no way of knowing we are scheduling 1-2 weeks out and that someone cant schedule the next day. We should have called and explained. As for the misdiagnoses, the mechanic who looked at your car is no longer with us. As you pointed out he doesn't do the quality work you should expect here at A&D. That said i personally diagnosed this the second time and will admit it was a bit of a challenge to find. No excuses, we pride ourselves on fixing the hard stuff. We actually receive vehicles the dealers cant figure out all the time. I would love to make this right with you, I certainly don't want to loose a valued customer. Please call me back and lets talk about what it would take to make you happy, I'm here to help. 

Samuel Strother
Service Manger
517-339-6007

BC
Becky C.
Bath, MI
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Problem still hasn’t been fixed after 2 weeks and $2200.00 dollars later so you tell me how you would feel.
Absolutely awful. Would never recommend to my worst enemy!
Sam S., Service Manager from A & D Repair responded on 11/03/2017

Im sorry to hear of this problem, we have tried to call you and our husband numerous times to help resolve it. Please return our calls. We have a 2 Year, 24,000 mile nationwide waranty and we would be glad to help! Please Call Us, we are here to help.

Samuel Strother
Service Manger
517-339-6007

PB
Peter B.
East Lansing, MI
Oldsmobile Bravada
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2016
1 oil cooler line repair
let see .....book time on repair was 1.2 hours charged me 205.00 Thanks
Dan G. from A & D Repair responded on 03/24/2016

We are definitely not the cheapest place in town, like the place that repaired that line for you the first time. I do hope you still appreciate that we did repair your vehicle the same day with no appointment, and installed a part that you provided, something that we don't normally do. You can always take it back to the place that fixed it the first time, Im sure their pricing was a bit better, maybe they would get it right the second, or third time. 


WD
William D.
Meridian Charter Township, MI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2014
VUE Tail Light Final Repair
What might have been an out-of-the-box bulb failure was repaired INSTANTLY when A&D was notified. This incident is History! :=)

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2014
Tail Light Repair
Found tail light to be still inoperable
when out driving around last NIGHT. :=(
Dan G. from A & D Repair responded on 06/24/2014

Im sorry to hear about your inconvenience, as you know Bill, all of our services come with an industry best 2 Year waranty. Thank you for the opportunity to correct this issue. I look forward to continuing service on your vehicles.


AB
Aaron B.
Haslett, MI
Honda Accord
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/25/2015
I hoped the problem would get fixed and it didn't
I was told that my cars ball joint would needed replacement and when you "repaired" my car it is worse than it was and now I'm taking it somewhere else
Dan G. from A & D Repair responded on 12/28/2015

Aaron Im really sorry you arent satisfied with our service, We only repaired what you requested. You didn't inform us of any issue before repair, and it was my understanding that you were bringing it back for an issue pointed out months ago. We did sugest that brakes were a bigger issue as well as a possible culprit of your symptoms, but you neglected that advise and opted for the ball joint replacement. Sorry to hear you will be going elsewhaere, but I would hope for your benifit you listen to the advise of those professionals you decide to take it to. 

Dan G. from A & D Repair responded on 12/28/2015

You may want to start with the alignment we recomended be completed when that work was done. Something else you opted not to do


RL
Ronald L.
Michigan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2014 Category: Service
Ronald said that this business took $75 off the original price and fixed the site ball.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2014 Category: Service
Ronald said the detail work was very shoddy and the business did not get the dent out on his first visit. He went back to the business to have the dent removed but asked for a $75 refund for the detailing job.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 09/24/2014

A&D Repair did perform repairs to this customers pop-up camper. All repairs were done very well. There was some confusion on the side dent repair that needed to be fixed. A&D did perform a fair cost of repair to the sidewall but should have called the customer regarding what more was need to fix camper. Detail work was also performed, but our customer indicated that they expected much more cleaning out of labor cost. We refunded the cleaning  fees to complete a fair and happy ending for our customer. 


TJ
Todd J.
East Lansing, MI
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2017 Category: Service
Todd said he had an issue with the employee he was dealing with. Initially, he got billed for something that was not done. His battery was drained because they forgot to turn off the battery switch.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Perry, MI
Subaru Forester
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/03/2017 Category: Service
Chris said this business did a good job but there was a large grease stain left on the carpet of her vehicle and she did not receive an invoice.
This review was collected via phone interview by Customer Research Inc.

SB
Sean B.
Bath, MI
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2017
Good work, nice people, they were busy
Did a fine job replacing some brake hoses for me. Took a lot longer than what was originally communicated to do the repair though. I felt a week was a long time, but they were busy and able to fit me in eventually. Very nice staff.
Sam S., Service Manager from A & D Repair responded on 05/11/2017

Thank you for your support Sean. We strive to get everyone in and out and it was I that promised you we would have it done sooner than we did. I know your repair was a quick job, and i really did try to squeeze it in sooner. I almost did it myself at one point, lol. Emergencyies are some times the hardest repairs to fit in when you already have a line of customers and repairs lined up. I should have updated you better and I am sorry for failing you there. I can and will do better. 
As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Sean.

Samuel Strother
Service Manger
517-339-6007


RH
Roberto H.
Haslett, MI
Land Rover Discovery
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2017 Category: Service
Roberto said the business had his vehicle way too long. He had to bring the vehicle back to the business a few times after the first service was provided. He felt they had his vehicle much longer than they should have. They provided good service. The time they took that was not okay with him.
This review was collected via phone interview by Customer Research Inc.

HM
Hank M.
Haslett, MI
Mercury Mariner
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2017 Category: Service
Hank said he was not completely satisfied with his overall experience because on the first day, they forgot about his vehicle. They asked for his forgiveness so he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 03/16/2017

Im so sorry about your experience here Hank. I can imagine you didnt feel like a valued customer, and I assure you that we value every customer and appreciate you giving us an opportunity to earn your business. I hope that you give us another opportunity in the future and I will personally ensure that you receive the service you and all of our customers deserve. 

Samuel Strother
Service Manger
517-339-6007

AS
Adam S.
Berrien Springs, MI
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2016 Category: Service
Adam said the price was accurate but it took a long time for them to change the tire.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 05/23/2016

Thanks for trusting A&D repair with your auto repair needs. Give us a positive Google revue and we will enter you in a drawing to win a 50.00 gift card to Findley

CV
Ciara V.
Haslett, MI
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Ciara said they're nice people but the repair they made didn't fix the vehicle and the vehicle doesn't start.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 03/24/2016

Ciara we always strive for satisfied customers and to get things done right the first time, but when we dont we are here to make it right, please call or bring it back in we will gladly make it right and get your car fixed. 


TH
Tom H.
Saginaw, MI
Plymouth Grand Voyager
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2015 Category: Service
Tom said he asked the business if they would put water in his radiator to see where it could be leaking from and they would not. They told him he would need to get a pressure test and charged him $50 for it.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 08/05/2015

You may find it suprising that we charge for our services Tom, but in fact we do. We did make it clear that we would even before you brought your vehicle in. I assure you this is a common business practice anywhere you go. (Please see definition of: business). The nature of our business is inspection, diagnosis and repair of automotive vehicles, and we charge for those services. Our mechanic spent over an hour inspecting your vehicle, and I spent the more than half that writing estimates, for which you decided to do nothing with. This is the key reason we do charge for those services. That comes to around $17/hr. I challenge you to find a more competitive automotive labor rate. And if you would like something for less we do however have free coffee in the lobby. Thank you for your patronage


DV
David V.
Durand, MI
Chevrolet Forward Control
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2015
capacity
thank you for your response. what I was trying to point out is that for a motor home restoration I just felt like it was not ur cup of tea so to speak. like you say you can't get the man power needed for such a big project. I really do appreciate very much your work on this and feel your doing a great job. your tech's r very skilled and talented. I'm sure all said and done I will b giving you a 5 star rating.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2015
sam and the crew r very nice people. attentived
well sorry to say I am disappointed they thru me out saying they were waiting on the generator which actually they wanted to put other customers ahead of me. there was plenty of work to do and could have been done and out of the way. only thing left should of been generator. sat for 2 weeks nuttin bein done. been there for 2 months now. I understand the waiting on parts and that but feel they should have continued on with a/c and several other items that could have been done. but not done yet we'll c how it goes. I would recommend this business from what I seen so far they do good work and come up with ideas to fix things.
Dan G. from A & D Repair responded on 07/13/2015

I am sorry for the delay in repairs or your motor home, I assure you david I am as frustrated as you are, finding parts for a 30 year old vintage motorhome can seem futile at times. I hope you understand that we have dedicated literally over a hundred hours in technician labor and my own to come up with ways to fix parts that cant be found. We also have different mechanics who specialize in different areas of your coach and scheduling the multitude of repairs being done at a reasonable cost can be difficult. We are back to work on your motorhome now. And I hope that you will find it was woth the extra time to get it done right. Thank you for your patronage, Sam Strother


JD
James D.
Haslett, MI
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2015
Great customer service but pricey
Was shopping around for a dual exhaust for my 2004 Ford F-150. Had an idea of what several others had paid for the same setups. This place was only a mile from my house. Price quoted was pretty high, they didn't wanna install a dual exhaust without removing the spare, so I ended up finding another place to have it done. No removal of the spare and half the price.
Dan G. from A & D Repair responded on 05/06/2015

James,

I am sorry your experience at A&D did not meet your expectations. I probably failed to explain to you who we are at A&D and what we are about. As with everything in life, you can always get it cheaper. But we strive to provide top quality parts and service backed by a industry leading 2 year 24,000 mile warranty on all of our services. And because you have NEVER used our services, other than to get a FREE estimate, you may not realize that.
I would love to provide the services of our ASE and state certified master mechanics at a rate the "other" places do. I would love to provide our top quality parts for the same price of inferior products. I would also like to order an expertly prepared grade A rib-eye at McDonald's. In the case of your truck, I couldn't even get the premium stainless steel pipe you requested for the price you claim to have gotten. Most of our customers prefer to pay a little more for better quality. I must have misunderstood our conversation and your request to have a quality parts installed right. 
I hope to have the opportunity in the future to show you what we are about here at A&D. Please Call me if you have any more questions or anything I can help you with.


GC
Gary C.
Okemos, MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Gary said the mechanic did a great job and everyone was very nice. It was just a little costly.
This review was collected via phone interview by Customer Research Inc.

RP
Roger P.
Laingsburg, MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Roger said the gentleman who parked his vehicle did not know a lot about parking fifth wheels, and bent his tailgate. Other than that, the service was very good, and he was pleased.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Haslett, MI
Buick Enclave
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Michael said he did not like the fact that the warranty was going to be added without his permission.
This review was collected via phone interview by Customer Research Inc.

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