ReScore Reviews™ (3)
I wanted a second opinion, so I took it to a different shop, which replaced the coolant reservoir for $165. Problem solved, and my head gasket showed no problems at this other shop. This other mechanic told me that my water pump may have been unnecessarily replaced, and that A&D had a current law suit with another client for faulty brakes. I don't trust them after this. Buyers beware.
I imagine if A&D responds to this review, they'll say that they stand by their work and will show me how my head gasket is messed up, as they told me this when I called and complained. But I think it's very interesting and upsetting that another repair shop found no such problem and that they fixed my problem for $165, not $2500.
Dear Mr.Dever i do apologize to you about your experience here at A&D, as for the time your motor home was here about a month of that was waiting for your insurance company to give us "approval" for your work to be complete after that was approved we completed every detail of work that the insurance company approved us to do on your RV i am sorry you feel that the work we completed was not done correctly to your standards i can assure you it was done correctly and once again i am truly sorry for your experience here and hope you have a great day Sincerely, Chris Johnson
David, this is not the service you should expect here. I wont make excuses for the poor service you received the last visit to us, that is not the way we operate. We are still ironing out some glitches in the automatic scheduling on the website, Unfortunately the computer has no way of knowing we are scheduling 1-2 weeks out and that someone cant schedule the next day. We should have called and explained. As for the misdiagnoses, the mechanic who looked at your car is no longer with us. As you pointed out he doesn't do the quality work you should expect here at A&D. That said i personally diagnosed this the second time and will admit it was a bit of a challenge to find. No excuses, we pride ourselves on fixing the hard stuff. We actually receive vehicles the dealers cant figure out all the time. I would love to make this right with you, I certainly don't want to loose a valued customer. Please call me back and lets talk about what it would take to make you happy, I'm here to help.Samuel Strother
Im sorry to hear of this problem, we have tried to call you and our husband numerous times to help resolve it. Please return our calls. We have a 2 Year, 24,000 mile nationwide waranty and we would be glad to help! Please Call Us, we are here to help.Samuel Strother
We are definitely not the cheapest place in town, like the place that repaired that line for you the first time. I do hope you still appreciate that we did repair your vehicle the same day with no appointment, and installed a part that you provided, something that we don't normally do. You can always take it back to the place that fixed it the first time, Im sure their pricing was a bit better, maybe they would get it right the second, or third time.
when out driving around last NIGHT. :=(
Im sorry to hear about your inconvenience, as you know Bill, all of our services come with an industry best 2 Year waranty. Thank you for the opportunity to correct this issue. I look forward to continuing service on your vehicles.
Aaron Im really sorry you arent satisfied with our service, We only repaired what you requested. You didn't inform us of any issue before repair, and it was my understanding that you were bringing it back for an issue pointed out months ago. We did sugest that brakes were a bigger issue as well as a possible culprit of your symptoms, but you neglected that advise and opted for the ball joint replacement. Sorry to hear you will be going elsewhaere, but I would hope for your benifit you listen to the advise of those professionals you decide to take it to.
You may want to start with the alignment we recomended be completed when that work was done. Something else you opted not to do
A&D Repair did perform repairs to this customers pop-up camper. All repairs were done very well. There was some confusion on the side dent repair that needed to be fixed. A&D did perform a fair cost of repair to the sidewall but should have called the customer regarding what more was need to fix camper. Detail work was also performed, but our customer indicated that they expected much more cleaning out of labor cost. We refunded the cleaning fees to complete a fair and happy ending for our customer.
Thank you for your support Sean. We strive to get everyone in and out and it was I that promised you we would have it done sooner than we did. I know your repair was a quick job, and i really did try to squeeze it in sooner. I almost did it myself at one point, lol. Emergencyies are some times the hardest repairs to fit in when you already have a line of customers and repairs lined up. I should have updated you better and I am sorry for failing you there. I can and will do better.
As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
or Google @
or Yelp @
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Sean.
Im so sorry about your experience here Hank. I can imagine you didnt feel like a valued customer, and I assure you that we value every customer and appreciate you giving us an opportunity to earn your business. I hope that you give us another opportunity in the future and I will personally ensure that you receive the service you and all of our customers deserve.Samuel Strother
Thanks for trusting A&D repair with your auto repair needs. Give us a positive Google revue and we will enter you in a drawing to win a 50.00 gift card to Findley
Ciara we always strive for satisfied customers and to get things done right the first time, but when we dont we are here to make it right, please call or bring it back in we will gladly make it right and get your car fixed.
You may find it suprising that we charge for our services Tom, but in fact we do. We did make it clear that we would even before you brought your vehicle in. I assure you this is a common business practice anywhere you go. (Please see definition of: business). The nature of our business is inspection, diagnosis and repair of automotive vehicles, and we charge for those services. Our mechanic spent over an hour inspecting your vehicle, and I spent the more than half that writing estimates, for which you decided to do nothing with. This is the key reason we do charge for those services. That comes to around $17/hr. I challenge you to find a more competitive automotive labor rate. And if you would like something for less we do however have free coffee in the lobby. Thank you for your patronage
I am sorry for the delay in repairs or your motor home, I assure you david I am as frustrated as you are, finding parts for a 30 year old vintage motorhome can seem futile at times. I hope you understand that we have dedicated literally over a hundred hours in technician labor and my own to come up with ways to fix parts that cant be found. We also have different mechanics who specialize in different areas of your coach and scheduling the multitude of repairs being done at a reasonable cost can be difficult. We are back to work on your motorhome now. And I hope that you will find it was woth the extra time to get it done right. Thank you for your patronage, Sam Strother
I am sorry your experience at A&D did not meet your expectations. I probably failed to explain to you who we are at A&D and what we are about. As with everything in life, you can always get it cheaper. But we strive to provide top quality parts and service backed by a industry leading 2 year 24,000 mile warranty on all of our services. And because you have NEVER used our services, other than to get a FREE estimate, you may not realize that.
I would love to provide the services of our ASE and state certified master mechanics at a rate the "other" places do. I would love to provide our top quality parts for the same price of inferior products. I would also like to order an expertly prepared grade A rib-eye at McDonald's. In the case of your truck, I couldn't even get the premium stainless steel pipe you requested for the price you claim to have gotten. Most of our customers prefer to pay a little more for better quality. I must have misunderstood our conversation and your request to have a quality parts installed right.
I hope to have the opportunity in the future to show you what we are about here at A&D. Please Call me if you have any more questions or anything I can help you with.
Thank you so much for the kind review. We try our very best to go above and beyond as we know that you can choose anyone but you chose us. Please let me know what we can do to earn that 5th star in the future.