Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

566 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago

Reviews


JO
Jamie O.
Haslett, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2018
A new water pump and a recommended head gasket replacement to fix a coolant reservoir.
I used A&D for several repairs on my car because I appreciated the convenience of their loaner vehicles. However, when my coolant light started blinking, I took it in again to fix it. They told me that my water pump needed to be replaced for $1300. When I picked it up, the coolant light was still blinking! They looked at it again and said that my head gasket was blown. They said they would give me a deal and replace it for "only" $1000-1200.

I wanted a second opinion, so I took it to a different shop, which replaced the coolant reservoir for $165. Problem solved, and my head gasket showed no problems at this other shop. This other mechanic told me that my water pump may have been unnecessarily replaced, and that A&D had a current law suit with another client for faulty brakes. I don't trust them after this. Buyers beware.

I imagine if A&D responds to this review, they'll say that they stand by their work and will show me how my head gasket is messed up, as they told me this when I called and complained. But I think it's very interesting and upsetting that another repair shop found no such problem and that they fixed my problem for $165, not $2500.

SD
Sean D.
Cape Coral, FL
Chevrolet Forward Control
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2017
Overpriced, bad quality, nice people though
Everyone nice. But promised three weeks, took two months and when delivered windshield leaked (never did), batteries dead, paint did not match, decal missing, never fixed mirror (mirror hit was a main issue), batteries dead. (Motorhome..they were good two months earlier), said back panel repainted...it wasnt. And gave wrong spare tire back....constant lies about service but smiled....nice people but lousy service.
Dan G. from A & D Repair responded on 11/28/2017

Dear Mr.Dever i do apologize to you about your experience here at A&D, as for the time your motor home was here about a month of that was waiting for your insurance company to give us "approval" for your work to be complete after that was approved we completed every detail of work that the  insurance company approved us to do on your RV i am sorry you feel that the work we completed was not done correctly to your standards i can assure you it was done correctly and once again i am truly sorry for your experience here and hope you have a great day Sincerely,  Chris Johnson 


DW
David W.
Perry, MI
Saturn VUE
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2017
Service has been going down hill over the last year +
After a small run in with a deer our VUE developed a bad vibration going over 55 mph and a leak from the engine. I used the website first to try to set an appointment and never got anything but the automated 'we got your message' reply. When A&D finally looked at the car the first diagnoses was a broken motor mount causing the leak and a bad tire causing the vibration. A second look determined a weight had come off a (frt drive) 1/2 shaft and the shaft had to be send out to be re balanced. At this point they have had the car over a week. When we got the car back the carpet, which wasn't very clean anyway, now has greasy stains on it and the clock was never re-set after they disconnected the battery for service. If this were an isolated incident, well things happen. But the last few times we have had vehicles in for service the quality of the service just isn't what it should be. Oil dripping after oil changes, the camper came back with a dent in the bumper and a crease on the tongue jack (didn't see these when I picked it up, so I can't complain about the damage). We have been servicing our (3) vehicles, and the camper, here for 3 years, but this may the be last time we come back. Sorry, but for the money we spend on service we can do better even at a dealership.
Sam S., Service Manager from A & D Repair responded on 12/15/2017

David, this is not the service you should expect here. I wont make excuses for the poor service you received the last visit to us, that is not the way we operate. We are still ironing out some glitches in the automatic scheduling on the website, Unfortunately the computer has no way of knowing we are scheduling 1-2 weeks out and that someone cant schedule the next day. We should have called and explained. As for the misdiagnoses, the mechanic who looked at your car is no longer with us. As you pointed out he doesn't do the quality work you should expect here at A&D. That said i personally diagnosed this the second time and will admit it was a bit of a challenge to find. No excuses, we pride ourselves on fixing the hard stuff. We actually receive vehicles the dealers cant figure out all the time. I would love to make this right with you, I certainly don't want to loose a valued customer. Please call me back and lets talk about what it would take to make you happy, I'm here to help. 

Samuel Strother
Service Manger
517-339-6007

BC
Becky C.
Bath, MI
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Problem still hasn’t been fixed after 2 weeks and $2200.00 dollars later so you tell me how you would feel.
Absolutely awful. Would never recommend to my worst enemy!
Sam S., Service Manager from A & D Repair responded on 11/03/2017

Im sorry to hear of this problem, we have tried to call you and our husband numerous times to help resolve it. Please return our calls. We have a 2 Year, 24,000 mile nationwide waranty and we would be glad to help! Please Call Us, we are here to help.

Samuel Strother
Service Manger
517-339-6007

CC
Chris C.
Perry, MI
Subaru Forester
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/03/2017 Category: Service
Chris said this business did a good job but there was a large grease stain left on the carpet of her vehicle and she did not receive an invoice.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
East Lansing, MI
Oldsmobile Bravada
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2016
1 oil cooler line repair
let see .....book time on repair was 1.2 hours charged me 205.00 Thanks
Dan G. from A & D Repair responded on 03/24/2016

We are definitely not the cheapest place in town, like the place that repaired that line for you the first time. I do hope you still appreciate that we did repair your vehicle the same day with no appointment, and installed a part that you provided, something that we don't normally do. You can always take it back to the place that fixed it the first time, Im sure their pricing was a bit better, maybe they would get it right the second, or third time. 


CV
Ciara V.
Haslett, MI
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Ciara said they're nice people but the repair they made didn't fix the vehicle and the vehicle doesn't start.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 03/24/2016

Ciara we always strive for satisfied customers and to get things done right the first time, but when we dont we are here to make it right, please call or bring it back in we will gladly make it right and get your car fixed. 


AB
Aaron B.
Haslett, MI
Honda Accord
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/25/2015
I hoped the problem would get fixed and it didn't
I was told that my cars ball joint would needed replacement and when you "repaired" my car it is worse than it was and now I'm taking it somewhere else
Dan G. from A & D Repair responded on 12/28/2015

Aaron Im really sorry you arent satisfied with our service, We only repaired what you requested. You didn't inform us of any issue before repair, and it was my understanding that you were bringing it back for an issue pointed out months ago. We did sugest that brakes were a bigger issue as well as a possible culprit of your symptoms, but you neglected that advise and opted for the ball joint replacement. Sorry to hear you will be going elsewhaere, but I would hope for your benifit you listen to the advise of those professionals you decide to take it to. 

Dan G. from A & D Repair responded on 12/28/2015

You may want to start with the alignment we recomended be completed when that work was done. Something else you opted not to do


TH
Tom H.
Saginaw, MI
Plymouth Grand Voyager
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2015 Category: Service
Tom said he asked the business if they would put water in his radiator to see where it could be leaking from and they would not. They told him he would need to get a pressure test and charged him $50 for it.
This review was collected via phone interview by Customer Research Inc.
Dan G. from A & D Repair responded on 08/05/2015

You may find it suprising that we charge for our services Tom, but in fact we do. We did make it clear that we would even before you brought your vehicle in. I assure you this is a common business practice anywhere you go. (Please see definition of: business). The nature of our business is inspection, diagnosis and repair of automotive vehicles, and we charge for those services. Our mechanic spent over an hour inspecting your vehicle, and I spent the more than half that writing estimates, for which you decided to do nothing with. This is the key reason we do charge for those services. That comes to around $17/hr. I challenge you to find a more competitive automotive labor rate. And if you would like something for less we do however have free coffee in the lobby. Thank you for your patronage


JD
James D.
Haslett, MI
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2015
Great customer service but pricey
Was shopping around for a dual exhaust for my 2004 Ford F-150. Had an idea of what several others had paid for the same setups. This place was only a mile from my house. Price quoted was pretty high, they didn't wanna install a dual exhaust without removing the spare, so I ended up finding another place to have it done. No removal of the spare and half the price.
Dan G. from A & D Repair responded on 05/06/2015

James,

I am sorry your experience at A&D did not meet your expectations. I probably failed to explain to you who we are at A&D and what we are about. As with everything in life, you can always get it cheaper. But we strive to provide top quality parts and service backed by a industry leading 2 year 24,000 mile warranty on all of our services. And because you have NEVER used our services, other than to get a FREE estimate, you may not realize that.
I would love to provide the services of our ASE and state certified master mechanics at a rate the "other" places do. I would love to provide our top quality parts for the same price of inferior products. I would also like to order an expertly prepared grade A rib-eye at McDonald's. In the case of your truck, I couldn't even get the premium stainless steel pipe you requested for the price you claim to have gotten. Most of our customers prefer to pay a little more for better quality. I must have misunderstood our conversation and your request to have a quality parts installed right. 
I hope to have the opportunity in the future to show you what we are about here at A&D. Please Call me if you have any more questions or anything I can help you with.


BM
Barker M.
Haslett, MI
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Barker said he was happy with everything at the business and they were done quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
East Lansing, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Chris said their customer service was fantastic. The prices were fair. Their communication was great. The completion of the service was perfectly on time.
This review was collected via phone interview by Customer Research Inc.

SN
Sharon N.
Haslett, MI
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Car repair
A&D is always receptive to my inquires and quick to explain what’s happening to my 11 year old car. They are professional, courteous and knowledgeable. I would recommend (and do) A&D Repair to anyone looking to maintain and repair their motor vehicle

EE
Estaban E.
East Lansing, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Needed to get my PCM on my Ford escape programmed
Great job guys thanks again for the great service. I know where to take my vehicle to be serviced....

Verified Customer
Dewitt, MI
Ford Econoline
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018
Under estimate of price
Price rate is fair. It was a dificult job but was estimated $150 low. About 20%. Thats a sticker shock and an extra day than expected

BT
Brian T.
Perry, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Spoke with Kara. She said this business was quick.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Holt, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Spoke with Florence. She said the business was the only facility that could fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

FK
Fred K.
Laingsburg, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Fred said Eric has always been fair with him and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

RM
Rod M.
Holt, MI
Chevrolet Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Rod said the employees listened to his service needs. The repaired his vehicle.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Dewitt, MI
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great business
Very professional staff, very friendly and informative. They treat you like family not just a number. Reasonable prices, clean and timely service.

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