Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

689 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


PP
PHIL P.
Chino Valley, AZ
Subaru Forester
Verified
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10/09/2018
Timing belt recommendation.
I had a recommendation for a new timing belt but you did that at a previous appointment when the car had 90,000 miles.
Phil

SB
Steve B.
Chino Valley, AZ
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Spoke with Steve's wife. She said the staff was effective, knowledgeable, and nice.
This review was collected via phone interview by Customer Research Inc.

DL
Donnie L.
Prescott, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Donnie said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NM
NANCY M.
Chino Valley, AZ
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
I am treated like family, if not satisfied, will be fixed properly.
They are most gracious & try to make you comfortable while you wait. I do not know ANY other service dealer who has lounge chairs for the customers to wait in. I have been a satisfied customer for around 20+ years.

JC
John C.
Chino Valley, AZ
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said they are excellent.
This review was collected via phone interview by Customer Research Inc.

BP
Beverly P.
Chino Valley, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Beverly said she's use the business in the past. They're always straight forward and honest.
This review was collected via phone interview by Customer Research Inc.

AB
ALAN B.
Prescott, AZ
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Very Good
Well done and on time, as promised.

GB
George B.
Chino Valley, AZ
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
George said he is the best and he runs a good business and the staff around him know what they are doing. He said he always been well pleased with the service and they go out of their way to serve him..
This review was collected via phone interview by Customer Research Inc.

SC
Sherri C.
Prescott, AZ
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Sherri said they did an excellent job. They explained everything to them and they were very thorough.
This review was collected via phone interview by Customer Research Inc.

DP
DOUG P.
Chino Valley, AZ
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great service
We received great service. The job was done in record time.

SL
Sarah L.
Chino Valley, AZ
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Sarah said the business is very quick, with reasonable prices. They explained everything before they started working.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
Chino Valley, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Honesty is important. They're honest.
I've been using Bob's for several years. Brought my F250 diesel in for a prior to vacation check. Needed new wipers and air filter. Got both. Everything else checked out okay except for some worry that the tires were starting to crack due to the heat. They already had 53,000 miles on them, so after checking them out personally, I heeded Bob's tech Ryan's advice and drove down to Discount Tire and replaced them rather than risk them on another long journey. I always get the straight scoop at Bob's. Thanks again, guys.

RK
Raenell K.
Prescott, AZ
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Raenell said this business is easy to talk to. They do not talk down to her. She drops off her vehicle and they fix it. They do not give her grief about it and any time she takes it, it gets fixed.
This review was collected via phone interview by Customer Research Inc.

VP
VAL P.
Chino Valley, AZ
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Super friendly and care about what type of services my car needs.
What makes this place great is that it's a friendly "neighborly" business. They care about your car's service needs and take the time to tell you what they have done. They will also give you a current assessment and even put air in your tires if they need it! Thank you Bob & company for your excellent service again! We will bed back!

ET
Elizabeth T.
Arizona
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Elizabeth said the employees went above and beyond and took good care of her. She had just bought her vehicle and the place where she bought it was putting her through the ringer. The employee helping her diagnose her vehicle and told the place they should have covered the repairs. They did end up covering her vehicle. The employees helped her out of a tough situation.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Chino Valley, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Excellent service
Was able to quickly diagnose and repair our vehicle.

MG
Mike G.
Paulden, AZ
Dodge Pickup
Verified
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08/23/2018 Category: Service
Mike said he's been with Bob for more than15 years and he does a good job. Keep up the good work Bob.
This review was collected via phone interview by Customer Research Inc.

JT
Jerry T.
Chino Valley, AZ
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jerry said bob does a great job.
This review was collected via phone interview by Customer Research Inc.

CG
Carrie G.
Chino Valley, AZ
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Carrie said the staff was honest and did exactly as they said. They provided a thorough vehicle inspection.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Arizona
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said he had a wonderful experience and the staff did a quick job. It was done right.
This review was collected via phone interview by Customer Research Inc.

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