Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

731 Reviews

100% Would Recommend
Latest Review 7 days ago

Reviews


DC
Don C.
Chino Valley, AZ
Ford Explorer Sport Trac
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/07/2018 Category: Service
Don said the service wasn't very good at this business and he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

HD
HENRY D.
Prescott, AZ
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2016
Rude owner - Bob
Was greeted by Bob (owner) who had an attitude from the get go- he asked me something. About a filter- I didn't understand him and asked "what's that?" He gave a disgusted grunt- and looked at me with a frown- he then did explain what he said and we moved on. When I received the bill- the oil chg was 70.00- I asked why and I was told that the Mobil synthetic oil is the most expensive and that was used- Brian also said they have a lesser expensive synthetic oil- and and that the Mobil was requested- I wasn't given a choice of oils as I checked in- I am disgusted with whole experience! Brian was really fair and considerate in explaining the bill

AR
Angela R.
Chino Valley, AZ
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2014 Category: Service
Angela said the work was good but the price was not broken down for her. She was offered a tune up plus the fuel injections flushed for over $400 but she was not given options. She went elsewhere and paid a little more than $100. She will not recommend the business due to the pricing not being broken down.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
Chino Valley, AZ
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Gary said everything went fine from the appointment time to the time that they said it would be done.
This review was collected via phone interview by Customer Research Inc.

MB
MARK B.
Chino Valley, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Awesome honest people
Been to Bobs several times. Every time
I've had a "serious" issue he has found it's not and been honest enough to tell me it's not. Would give him 5 stars

JB
John B.
Prescott Valley, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
John said the service was excellent as always.
This review was collected via phone interview by Customer Research Inc.

TI
TOMY I.
Chino Valley, AZ
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Not Charging the Battery
Once again Bob and His crew did a great job of locating the problem fast and fixed it.
Now we have a charging system that works perfectly. The price was very reasonable.
Thanks!
Tomy Ivan

EG
Emma G.
Arizona
Mazda Mazda2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Emma said the employees were really nice. They provided honest service.
This review was collected via phone interview by Customer Research Inc.

VS
VICTORIA S.
Chino Valley, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Best for vehicle service
Personally I really like that Bob is there and takes time to explain things in terms I can understand. He's practical, direct and I believe and have confidence in his recommendations. Bob's is the kind of place a person hopes for because trust is so important. I have only one vehicle and it happens to be more expensive to maintain than perhaps an economy car and yet I very much want to take good care of it. In times of financial strain it becomes a fine balance and I do appreciate Bob's candor with regard to what can wait and what should not wait. Means a lot. I'm grateful he's right here in our little Chino Valley. I always recommend. My latest referral was Ted Killion and Claudia McGilvray, my new neighbors.

DT
DAVE T.
Paulden, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
The customer comes first with Bob's.
Bob made sure my truck got what it needed at the least cost to me and was very good at explaining everything. Bob's C.A.R. was recommended to me and I will pay that forward.

GK
GERALD K.
Prescott, AZ
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Friendly and knowledgeable staff
Since moving to Prescott in September 2018, we have been here on 2 occasions. First for my Toyota Prius Plug-In that required an oil change and the attachment of an underside cover. Excellent results for both items.
Next was my wife’s car which just required and oil change. Made appointment to bring in car, went to breakfast across the road and received call in 1 hour that car was ready.
Again staff very nice, they did their job well and prices were well below dealerships.
Will be bringing in our cars whenever we need service.

RB
RANDY B.
Chino Valley, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
close to home
the closeness and completeness of their work keeps me going back

AM
Alan M.
Arizona
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Alan said he did not have to wait too long, he got his vehicle fast and they take care of the vets.
This review was collected via phone interview by Customer Research Inc.

BA
BILL A.
Chino Valley, AZ
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Good as Always
A good experience as usual

MR
Melody R.
Chino Valley, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Melody said the work was done the same day.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chino Valley, AZ
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Service
Great service.

Verified Customer
Chino Valley, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Service
Fast, Friendly, Expert Service!

LP
Lucinda P.
Paulden, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Lucinda said that the place has been taking care of her vehicle for awhile and always does a good job.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
Chino Valley, AZ
Chevrolet RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
My Stepkid's Old RV
When this old '86 Chevy RV rig was towed in with rear bearing and axle problems I really had my doubts about its future. But, as usual, Bob and his staff came through, found the old parts on line, and put Humpty Dumpty back together again. Good job, per the usual.

CM
CLIFFORD M.
Chino Valley, AZ
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Re-alignment Subaru
Once again prompt service. Told 40 minutes took 60. Price was very fair.