Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

680 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


DC
Don C.
Chino Valley, AZ
Ford Explorer Sport Trac
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/07/2018 Category: Service
Don said the service wasn't very good at this business and he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

HD
HENRY D.
Prescott, AZ
Jeep Liberty
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2016
Rude owner - Bob
Was greeted by Bob (owner) who had an attitude from the get go- he asked me something. About a filter- I didn't understand him and asked "what's that?" He gave a disgusted grunt- and looked at me with a frown- he then did explain what he said and we moved on. When I received the bill- the oil chg was 70.00- I asked why and I was told that the Mobil synthetic oil is the most expensive and that was used- Brian also said they have a lesser expensive synthetic oil- and and that the Mobil was requested- I wasn't given a choice of oils as I checked in- I am disgusted with whole experience! Brian was really fair and considerate in explaining the bill

AR
Angela R.
Chino Valley, AZ
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2014 Category: Service
Angela said the work was good but the price was not broken down for her. She was offered a tune up plus the fuel injections flushed for over $400 but she was not given options. She went elsewhere and paid a little more than $100. She will not recommend the business due to the pricing not being broken down.
This review was collected via phone interview by Customer Research Inc.

DP
DOUG P.
Chino Valley, AZ
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great service
We received great service. The job was done in record time.

SL
Sarah L.
Chino Valley, AZ
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Sarah said the business is very quick, with reasonable prices. They explained everything before they started working.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
Chino Valley, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Honesty is important. They're honest.
I've been using Bob's for several years. Brought my F250 diesel in for a prior to vacation check. Needed new wipers and air filter. Got both. Everything else checked out okay except for some worry that the tires were starting to crack due to the heat. They already had 53,000 miles on them, so after checking them out personally, I heeded Bob's tech Ryan's advice and drove down to Discount Tire and replaced them rather than risk them on another long journey. I always get the straight scoop at Bob's. Thanks again, guys.

RK
Raenell K.
Prescott, AZ
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Raenell said this business is easy to talk to. They do not talk down to her. She drops off her vehicle and they fix it. They do not give her grief about it and any time she takes it, it gets fixed.
This review was collected via phone interview by Customer Research Inc.

VP
VAL P.
Chino Valley, AZ
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Super friendly and care about what type of services my car needs.
What makes this place great is that it's a friendly "neighborly" business. They care about your car's service needs and take the time to tell you what they have done. They will also give you a current assessment and even put air in your tires if they need it! Thank you Bob & company for your excellent service again! We will bed back!

ET
Elizabeth T.
Arizona
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Elizabeth said the employees went above and beyond and took good care of her. She had just bought her vehicle and the place where she bought it was putting her through the ringer. The employee helping her diagnose her vehicle and told the place they should have covered the repairs. They did end up covering her vehicle. The employees helped her out of a tough situation.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Chino Valley, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Excellent service
Was able to quickly diagnose and repair our vehicle.

MG
Mike G.
Paulden, AZ
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Mike said he's been with Bob for more than15 years and he does a good job. Keep up the good work Bob.
This review was collected via phone interview by Customer Research Inc.

JT
Jerry T.
Chino Valley, AZ
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jerry said bob does a great job.
This review was collected via phone interview by Customer Research Inc.

CG
Carrie G.
Chino Valley, AZ
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Carrie said the staff was honest and did exactly as they said. They provided a thorough vehicle inspection.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Arizona
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said he had a wonderful experience and the staff did a quick job. It was done right.
This review was collected via phone interview by Customer Research Inc.

BA
Barb A.
Chino Valley, AZ
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Barb said the staff have always done a great job for her. She's been going to them for 5 years, and they're super great people to work with.
This review was collected via phone interview by Customer Research Inc.

DT
Dave T.
Ash Fork, AZ
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Dave said they did a good job.
This review was collected via phone interview by Customer Research Inc.

WV
William V.
Chino Valley, AZ
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
William said the service at this business was pain and stress free, the staff got the job done.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Chino Valley, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Bob said the service was fine. He didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

DB
Debborah B.
Prescott, AZ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Debborah said this business does good work, they are honest and they have fair prices. When she was greeted at the desk, Bob was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

MO
Martha O.
Chino Valley, AZ
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Martha said the staff was efficient. The work doesn't take all day to get done, and they get it done right.
This review was collected via phone interview by Customer Research Inc.

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