Kevin's North Area Transmissions & Automotive II

Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

469 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
Latest Review about 24 hours ago

Reviews


MT
Marquis T.
South Carolina
Dodge Charger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2016 Category: Service
Marquis said he was given a call but nothing else has been done.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2016 Category: Service
Marquis said the business did a diagnostic for $75 and they would not tell him what needed to be repaired, only a quote on how much it would cost to fix. He would not recommend the business for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/24/2016

Please allow us the opportunity to satisfy you as a valued customer. Gloria or Shelton can assist you with the diagnostic information pertaining to your vehicle's specific needs.  On 10/11/16 you brought your 2007 Dodge Charger to our shop to diagnose your check engine light and engine performance issues, citing the accelerator jerks and shutters when letting off the gas pedal.  We performed an engine diagnostic code scan which generated the following results:  P0016-engine cam/crank timing mis alignment bank 1, C121C torque request signal denied, C121C - EGR tube seal/throttle body/intake manifold/map sensor. Our Technician spoke with you on this day and it was determined you would need to come back and be able to drop off the vehicle which would give us an opportunity to further diagnose your issue. You were not able to stay at this time, and requested to reschedule at a later date. The codes shown on the scanner identify this could be an issue caused by several possible issues which include: timing belt/chain misalignment (timing gear), damaged crankshaft or camshaft tone wheel or pulse ring which we advised additional time was needed to inspect the timing components after the timing cover is removed, please contact us to reschedule your appointment at a time which is convenient for you. Further diagnostics are needed and you have already paid the fee.  Please Contact Gloria or Shelton at 843-552-2666


IS
Ira S.
North Charleston, SC
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Ira said he feels comfortable working with the staff. They always solve his problems, and they are a great business.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
North Charleston, SC
Ford Explorer Sport Trac
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
David said they did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

SO
Sharon O.
North Charleston, SC
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Sharon said the employees were friendly. They were kind. They explained the completed work. She liked the good service.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/15/2018

Thank you for choosing Kevin's North Area Transmissions II to service your vehicle! We are pleased that you had a positive experience with us. Your business is greatly appreciated!


TJ
Terrica J.
South Carolina
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Terrica said this was a very professional business and the service provided was timely and efficient.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for being a valued Kevin's North Area Transmissions II customer. We greatly appreciate your business & welcome the opportunity to serve you again!


LB
Leonard B.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Leonard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for being a valued Kevin's North Area Transmissions II customer. We greatly appreciate your business & welcome the opportunity to serve you again!


DB
DUANE B.
North Charleston, SC
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2018
Unneeded service
My wife said they were very rude when they told her she needed an alignment and my wife told them that it had just been aligned not to long ago. I will be looking for someone else to do our oil changes from now on.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for choosing Kevin's North Area Transmissions II for your oil change. We disappointed to hear that your experience did not go well. We take pride in ensuring all our customers have a positive experience with us. Please note that offering recommendations of repairs is part of our standard in making sure customers get optimal performance out of their vehicles. Per your invoice, it is stated that we "RECOMMEND 2 FRONT TIRES AND ALIGNMENT, AIR FILTER AND WIPER BLADES". It is often recommended that after getting new tires, that you have an alignment. We apologize that you did not receive that perception when the recommendations were made. Again, thank you for choosing Kevin's North Area Transmissions II.


AB
Alexis B.
North Charleston, SC
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Alexis said they completed the work on her vehicle and told her what else needed to be done to keep her vehicle in good shape.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for being a valued Kevin's North Area Transmissions II customer. We greatly appreciate your business!


CM
Carla M.
South Carolina
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Carla said the business employees were very kind and Paul was especially excellent. They all made sure she understood what was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for being a valued Kevin's North Area Transmissions II customer. We take pride in making sure our customers are well informed about their vehicle repairs & any recommended repairs. We greatly appreciate your business & welcome the opportunity to serve you again!


AW
Amber W.
North Charleston, SC
Dodge Dart
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Amber said the service was great.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/11/2018

Thank you for being a valued Kevin's North Area Transmissions II customer. We greatly appreciate your business!


EM
Enoch M.
Goose Creek, SC
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Enoch said, the staff here are good and honest people but he thinks he was over charged for the diagnostic.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/22/2018

Thank you for choosing Kevin's North Area Transmissions II to diagnose your vehicle issues. We take pride in providing reliable information and service. We appreciate your business!


MH
Michelle H.
South Carolina
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Michelle said the overall experience was good. The service was quick. Her vehicle was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/18/2018

Thank you for choosing Kevin's North Area Transmissions II to service your vehicle. We greatly appreciate your business!


JP
John P.
Summerville, SC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Great Service
Kevin's North Area transmission is a great place to service your vehicle. They do the same quality work as a dealership with a fraction of the cost. Customer service is top notch and Ms Gloria makes you feel like friend you haven't seen in a long time. Do not let the name fool you, they do more than transmission work. So for all your auto service needs from oil changes to tune ups please check out Kevin's North Area transmission. Oh and don't forget to check out the coupons and specials on their web site.

AJ
Al J.
Summerville, SC
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Al said it was really good service at the business. They are quick, fast and have reasonable prices. The staff keeps good service records of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/15/2018

Thank you for being a valued customer of Kevin's North Area Transmissions II. We take provide in providing efficient and timely service. We greatly appreciate your business.


BJ
Bernice J.
Charleston, SC
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Bernice said the employees were very nice. They were polite. They provided really good service. She loved the work.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/08/2018

Thank you for choosing Kevin's North Area Transmissions II to service your vehicle. We are happy that you were pleased with our service. Your business is greatly appreciated.


DO
Deandre O.
Charleston, SC
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Deandre said the facility provided nice and fast service. He said his vehicle is running pretty well.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/08/2018

Thank you for choosing Kevin's North Area Transmissions II to service your vehicle. We greatly appreciate your business!


TD
Travaught D.
South Carolina
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Travaught said she didn't have a problem with the business.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/07/2018

Thank you for choosing Kevin's North Area Transmissions II to service your vehicle. We appreciate your business!


LF
Logan F.
Los Angeles, CA
Dodge Challenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Logan said the staff got him in and out pretty quickly. He said other places didn't want to help him, due to it being a cheap fix, so he appreciates them taking the time to help him.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/08/2018

Thank you for being a valued customer of Kevin's North Area Transmissions II. We are happy that you were pleased with our service. Your business is greatly appreciated.


JM
James M.
Ladson, SC
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
James said his oil change was done quickly, and everybody was polite. It was a good experience.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/03/2018

Thank you for choosing Kevin's North Area Transmissions & Automotive II to provide your routine vehicle maintenance. We are pleased that you had a positive experience. We greatly appreciate your business!


FL
Faith L.
Summerville, SC
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Faith said the business has good customer service. She said they doubled checked everything and she is pleased all around.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 05/03/2018

Thank you for being a valued customer of Kevin's North Area Transmissions & Automotive II. We take pride in providing effective and accurate service. We appreciate your business!