Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

457 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


SH
Serguio H.
Plano, TX
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018 Category: Service
Serguio said he was charged twice more than most other facilities would charge for an oil change and a bad alignment.
This review was collected via phone interview by Customer Research Inc.

JG
JUAN Jr G.
Laredo, TX
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Managers need more people skills
I was so disappointed on one of the managers way of communicating and a bad expierence at the end.

CM
Carlos M.
Laredo, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2014 Category: Service
Carlos said this business did not replace his oil cap when he had an oil change. Oil sprayed all over the engine compartment. They did add more oil and correct the mistake.
This review was collected via phone interview by Customer Research Inc.

BD
Bryan D.
Laredo, TX
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2017 Category: Service
Bryan said when he took his vehicle in for an oil change they advised him that his oil filter needed to be changed. They advised him that they needed to go get the part from a second facility and that he should come back in a few hours. When he did not hear anything from them until almost closing, he called. At which point they advised him that they did not have the part in question and that he would have to go pick it up himself. They should not have offered a part they did not have.
This review was collected via phone interview by Customer Research Inc.

MG
Manuel . G.
Laredo, TX
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2016 Category: Service
Manuel said they treated him well but the overall experience was average.
This review was collected via phone interview by Customer Research Inc.

JG
Jorge G.
Laredo, TX
Ford Econoline
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2015 Category: Service
Jorge said the business gave him a certain time to pick up his vehicle and when he arrived, they told him it would be another half hour. Then, he was told 20 minutes more.
This review was collected via phone interview by Customer Research Inc.

JD
Julio D.
Odessa, TX
Honda Ridgeline
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2014 Category: Service
Julio said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

LL
Laura L.
Laredo, TX
Jeep Patriot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2014 Category: Service
Laura said everything was good.
This review was collected via phone interview by Customer Research Inc.

LI
Luis I.
Laredo, TX
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Luis said the employees answered all his questions. They took care of his service needs.
This review was collected via phone interview by Customer Research Inc.

VC
Virginia C.
Mirando City, TX
Ford Fiesta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Virginia said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

JS
Josue S.
Laredo, TX
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Josue said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Mary B.
Laredo, TX
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Mary said everything was good, however the business took longer to return her vehicle than expected.
This review was collected via phone interview by Customer Research Inc.

CR
Carlos R.
Laredo, TX
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Carlos said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

NM
Nidia M.
Laredo, TX
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Nidia said the service was really good
This review was collected via phone interview by Customer Research Inc.

JB
Jerry B.
Laredo, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Jerry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Texas
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Elizabeth said they did a good job. However, her check engine light came on after her vehicle was serviced by this business.
This review was collected via phone interview by Customer Research Inc.

RV
Raul V.
Laredo, TX
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Raul said the service was good, quick and simple.
This review was collected via phone interview by Customer Research Inc.

JD
Jerry D.
Laredo, TX
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Service
Jerry said she had an issue with her tire and the staff fixed it, but they made a mistake. Over the course of the day the tire went flat. Overall it was a good experience. The staff is effective and fast. Her tires were missing a part and they ordered them quickly.
This review was collected via phone interview by Customer Research Inc.

CR
Celina R.
Laredo, TX
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Celina said she had no problems with the business.
This review was collected via phone interview by Customer Research Inc.

SV
Sonia V.
Laredo, TX
Chevrolet Uplander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2017 Category: Service
Sonia said she went in for an oil change. They always put in mats but they didn't this time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 457 in total