Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

169 Reviews

97% Would Recommend
Latest Review about 2 years ago

Reviews


RH
Randy H.
Neenah, WI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015
great service and friendly
they were wonderful even gave me aride home when I dropped the truck off

RI
Rolando I.
De Pere, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2015
Honesty goes a long way
I only ever feel the need to write reviews for really good or really bad service, and never even thought I would feel prompted to write one for a towing company, but this experience was definitely worthy of a review. My car died in front of my office, so I called to have it towed. I wasn't too thrilled about the ETA, but it was a very busy time of day for all towing companies. I couldn't wait by the car for them to get there, so I just left the keys on the seat. The car was dead, so it couldn't be stolen, and the most valuable items I had were a tissue with a booger in it, and a flashlight. I got home and at some point missed a call. When I called back is when I found out it was the tow truck guy from Johns' Repair and Towing. He had actually called to let me know jump started my car, and that there was nothing wrong with it. The best part, however, was that he was calling with the intent of letting me pick it up so it wouldn't need to be towed. Unfortunately I called a little too late because he had already driven the car onto the bed, but I didn't care at that point. I was more impressed that he called to give me a chance to get the car back even if it meant he wouldn't get the towing fee. This is a perfect example of honest, incredible, and selfless customer service, and I hope the company realizes the kind of employee they have. I never thought i'd recommend a towing company, but if I ever find myself in need of one, i'm going to call them first. Outstanding service.

SF
Sarah F.
Neenah, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2015 Category: Service
Spoke with Daren. He said this business is always there when he needs them. He thinks they are reasonably priced and they provide great service. They get their customers in and out quickly. He thinks they are really good, knowledgeable people and he would definitely recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

CB
Carolyn B.
Appleton, WI
GMC Safari
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2015 Category: Service
Carolyn said she is thankful for the business. They were honest, helped her right away and they did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Robyn B.
Waupaca, WI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2015 Category: Service
Robyn said this business went above and beyond with everything she had asked for. They took her to work and picked her up. Everything was done on the same day. She was impressed with everything.
This review was collected via phone interview by Customer Research Inc.

SG
Sarah G.
Berlin, WI
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015 Category: Service
Sarah said she appreciated this business' great service. They bailed her out of a scary situation and was very helpful in replacing her tire. They were very helpful because they gave her a courtesy drive to work. Her only issue was their bathrooms were gross.
This review was collected via phone interview by Customer Research Inc.

BD
Barb D.
Wisconsin
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2015 Category: Service
Spoke with John. He said this business does the job correctly, they do not cut corners, and he is happy with them.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
Wisconsin
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2015 Category: Service
Tim said the repair and the cost was more than what he expected. Everything was ok at the business.
This review was collected via phone interview by Customer Research Inc.

KK
Kathy K.
Neenah, WI
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2015
Good service, good deals, cute dogs
Very pleasant experience

MH
Mark H.
Neenah, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Mark said this business did a great job and they took care of him.
This review was collected via phone interview by Customer Research Inc.

CE
Christopher E.
Neenah, WI
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Christopher said the business was very friendly and the service they provided was prompt.
This review was collected via phone interview by Customer Research Inc.

RN
Ryan N.
Winneconne, WI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Ryan said he is happy with the service at this business and his vehicle.
This review was collected via phone interview by Customer Research Inc.

JS
Jack S.
Neenah, WI
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015 Category: Service
Jack said he was pleased with their work and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Wisconsin
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Spoke with Greg. He said he is happy with the service at this business.
This review was collected via phone interview by Customer Research Inc.

JT
Jermaine T.
Menasha, WI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015 Category: Service
Jermaine said this business gave him time to pay off his vehicle after the service. They towed his vehicle for him and did not ask any questions. They told him everything that was wrong with his vehicle. The employees were very patient. He would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

TK
Tina K.
Newport, KY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2015 Category: Service
Tina said he liked the fact that the business was able to get her vehicle back on the road in a timely manner. The waiting room was great and clean.
This review was collected via phone interview by Customer Research Inc.

MR
Mindy R.
Neenah, WI
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Mindy said they got everything done in a timely manner and there was no issue.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
Neenah, WI
Oldsmobile Intrigue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2015 Category: Service
Ben said the business took twice as long than the original estimated time.
This review was collected via phone interview by Customer Research Inc.

SC
Shawn C.
Wisconsin
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2015 Category: Service
Shawn said the business has good service.
This review was collected via phone interview by Customer Research Inc.

DV
Dan V.
Wisconsin
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015 Category: Service
Dan said this business was able to fix his vehicle promptly and finished the repairs on time.
This review was collected via phone interview by Customer Research Inc.