Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

169 Reviews

97% Would Recommend
Latest Review over 2 years ago

Reviews


TK
Tara K.
Wisconsin
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2017 Category: Service
Tara said this business had her vehicle for three months. When the service was completed, they did not call her. She will not be returning for any kind of service.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Neenah, WI
Kia Soul
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2016
Damage to my car while in your care.
My Kia Soul was in the care of John's Towing and Repair for 8 days while awaiting a starter. The wait was tolerable given the obscurity of the part and the fact the distributor sent the wrong part initially. And John's price was fair. But what irked me is that when I picked up the car, there was hydraulic fluid splattered across the passenger side and the car was much dirtier than when I dropped it off. After washing the car I noticed scratches on the front passenger door that were not there before. I do not know for certain how the scratches came to be there but I suspect my car was not treated with respect while in your care.

SR
Shirley R.
Neenah, WI
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2015
Ok Service, poor attention to detail.
Had an oil change done. Tech neglected to put oil filler cap back on. We found it when we went to Fort Wayne IN. and had to add 3 qt's. of oil after discovering the mistake.

JK
Jarrod K.
Wisconsin
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2015 Category: Service
Jarrod said he had them look for tires and they gave a him a quote of the tires they found that were the cheapest. He found some tires on his own that were half the price. He will not recommend this facility based on this experience.
This review was collected via phone interview by Customer Research Inc.

TS
Tami S.
Neenah, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2014
45 minute wait on oil being changed
No verbal communicating on any good or bad reviews on my trucks condition after the oil change. This would not be my first choice for oil change in the future. But I'm willing to give it a second try.
Carl R. from John's Repair & Towing responded on 07/21/2014

Hello Tami, 
i do recall the day you were in and it was fairly busy. A standard oil change takes roughly 30-45 minutes to properly complete with a safety inspection. Generally when the service is complete I will come up and talk to you about any issues found on your vehicle. Unfortunately that particular day I got stuck on an extended phone call and couldn't come up. I'm sorry you had a bad experience with us. I will do everything in my power to make your future visits more enjoyable. Thank you for your business.


YT
Ye T.
Wisconsin
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Ye said this business was quick. He did not have a long wait, and the service was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Wisconsin
Pontiac Bonneville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Tim said it took 2 days before this business looked at his vehicle. They said they would look at it on a Monday, but they didn't look at it until the next day.
This review was collected via phone interview by Customer Research Inc.

AY
Amanda Y.
Wisconsin
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Amanda said this business gave her a good diagnosis and she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TB
Tammy B.
Wisconsin
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2017 Category: Service
Tammy said everything was fine with the service and she is grateful for the business.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Neenah, WI
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2017 Category: Service
Michael said the work done at the business was good but there was a lack of communication. When he dropped off his vehicle the repair order was not filled out and he had to wait longer than expected to receive his vehicle.
This review was collected via phone interview by Customer Research Inc.

AT
Andrew T.
Neenah, WI
RAM Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Andrew said this business was quick and courteous and they treated him great. They gave him a ride home and they went over and beyond for him.
This review was collected via phone interview by Customer Research Inc.

RD
Ray D.
Wisconsin
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2016 Category: Service
Ray said they were responsive and they came to him very quickly when he needed them. There was a delay with a part that was needed, but it was not their fault. The repair went well and it was done in a timely manner. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Neenah, WI
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016 Category: Service
David said the service was good.
This review was collected via phone interview by Customer Research Inc.

KK
Kathy K.
Neenah, WI
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2016
What a relief!
I was sure I would have to find the time and money for a brand new tire, but I ended up paying $23 because your staff was so knowledgable and able to plug the hole. Christopher worked with me and he was very nice.

JB
Jon B.
Neenah, WI
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Jon said the business did what they were suppose to do, they repaired his vehicle and did it correctly. They were quick and had reasonable prices.
This review was collected via phone interview by Customer Research Inc.

BS
Ben S.
Wisconsin
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Ben said this business is located close to him. They were very helpful. They do good work and have fair prices.
This review was collected via phone interview by Customer Research Inc.

KS
Kathryn S.
Neenah, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016
Helpful quick towing.. even managed to cart my deer to the yard.
Excellent helpful trustworthy service!!

HW
Holger W.
Burlington, IL
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Spoke with Andrea. She said the employees of this business were friendly and helpful, and the service received was reasonably priced.
This review was collected via phone interview by Customer Research Inc.

CM
Chase M.
Menasha, WI
Mercedes-Benz C300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016 Category: Service
Chase said when he first got to the business and walked in no one there acknowledged or even looked at him, it was really kind of weird, but the service went well.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Wisconsin
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2016 Category: Service
Michelle said the business was wonderful. Her son was broke down and they assured her they would take care of him. She is thankful for their service.
This review was collected via phone interview by Customer Research Inc.