Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

665 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


MB
Maxwell B.
Indianapolis, IN
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Maxwell said they told him everything he already knew, and so he did not need them.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Indiana
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MR
Megan R.
Indianapolis, IN
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2016 Category: Service
Megan said this business does good work and their customer service is good but she thinks they are a little pricey.
This review was collected via phone interview by Customer Research Inc.

AF
Alex F.
Indianapolis, IN
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Alex said the service was friendly and at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

EH
Ethan H.
Indianapolis, IN
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Ethan said the service was great but he had to wait longer than he anticipated.
This review was collected via phone interview by Customer Research Inc.

TH
Tyler H.
Indianapolis, IN
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Tyler said the price was a little bit too high.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Indianapolis, IN
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2016 Category: Service
Brad said the business was fine, they just didn't go above and beyond for their customers.
This review was collected via phone interview by Customer Research Inc.

JC
JESSICA C.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2016
Great customer service
Quick diagnostics on my car, part ordered and replaced super fast at a decent price. Really fantastic customer service, including a lift to and back from work around my car being worked on. This place was recommended to me by two different work colleagues and I'll definitely be returning for all my mechanical work.

RB
Ross B.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2016 Category: Service
Ross said the service provided by this business was nothing outstanding but it was good.
This review was collected via phone interview by Customer Research Inc.

MK
Mitchell K.
Indianapolis, IN
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2016 Category: Service
Mitchell said the business is responsive.
This review was collected via phone interview by Customer Research Inc.

AN
Andre N.
Indianapolis, IN
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2016 Category: Service
Andre said the service was good.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Indianapolis, IN
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Tim said his experience was pretty good.
This review was collected via phone interview by Customer Research Inc.

JB
Julie B.
Indianapolis, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2016 Category: Service
Julie said the staff is kind and courteous, although she is not one hundred percent sure all of the repairs have been completed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

MK
MERIDITH K.
Indianapolis, IN
Nissan Versa Note
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2016
Great but they missed my engine error
This is the best mechanic I've been to, but I forgot to tell them to address my engine error light. I guess I assumed they would check it already.

MJ
Matthew J.
Indianapolis, IN
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Matthew said the service provided by this business was good. They were timely and his vehicle is doing great.
This review was collected via phone interview by Customer Research Inc.

KA
Kiley A.
Indianapolis, IN
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Kiley said they were friendly but they did not have enough time to get one of her repairs done. They were nice enough to have her come back to do it.
This review was collected via phone interview by Customer Research Inc.

AJ
ALAN J.
Indianapolis, IN
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2015
Nice people, usually good work too.
I have been using Downtown Car Care for a number of years and have been satisfied with their work. This last time however they failed to find the cause of my starting problem. I don't fault them too much for this as the problem is an intermittent one and, of course, it wouldn't act up while they had the car in their shop.

I do however have a complaint that has nothing to do with the quality of their work. When I got my car back, the interior stank of cigarette smoke, it still does several days later. I noticed the whole shop reeked of cigarette smoke when I dropped off the car. I'm sure my car simply picked up the smell from sitting in the shop for 4 days. I think Bob should be made aware of this issue since a good portion of their customers, I'm sure, are non-smokers like I am and don't appreciate a stinky car being returned to them. Just some friendly advice: have your employees go outside to smoke.

ZF
Zack F.
Indianapolis, IN
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2015 Category: Service
Zack said the business was a little expensive.
This review was collected via phone interview by Customer Research Inc.

AW
Amanda W.
Indianapolis, IN
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2015 Category: Service
Amanda said this business provided very good service.
This review was collected via phone interview by Customer Research Inc.

NJ
Noel J.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Noel said this business was excellent, but the service took longer than he expected.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 665 in total