Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

668 Reviews

98% Would Recommend
Latest Review about 16 hours ago

Reviews


WB
William B.
Indiana
Chevrolet TrailBlazer
Verified Customer
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12/13/2014 Category: Service
William said the business was good and everyone has been really friendly.
This review was collected via phone interview by Customer Research Inc.

MZ
Mike Z.
Indianapolis, IN
Saab 9-5
Verified Customer
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12/10/2014 Category: Service
Mike said he has been going to this business for about four years and he is very satisfied with their work.
This review was collected via phone interview by Customer Research Inc.

EK
Elizabeth K.
Indianapolis, IN
Jeep Commander
Verified Customer
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12/03/2014 Category: Service
Elizabeth said this business has great service and her husband's vehicle seems to be running well.
This review was collected via phone interview by Customer Research Inc.

TV
Todd V.
Indianapolis, IN
Toyota Corolla
Verified Customer
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12/02/2014 Category: Service
Todd said they do an excellent job for a reasonable price.
This review was collected via phone interview by Customer Research Inc.

SH
Samantha H.
Indianapolis, IN
Ford Taurus
Verified Customer
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11/12/2014 Category: Service
Spoke with Karen. She said she was really happy with the service.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Indianapolis, IN
Verified Customer
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11/08/2014 Category: Service
Jerry said he has been going to the business for 36 years. On this visit they found parts for his 50 year old vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RR
Rebecca R.
Indianapolis, IN
Toyota Camry
Verified Customer
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11/07/2014 Category: Service
Rebecca said this business treated her very politely and they answered her questions right away. She said they did a small job and it was not complicated. They got her in right away, they did a very good job, and they were gracious to her. This was her first visit and she would certainly return. She would absolutely recommend them to others. Her daughter and son in law already go there.
This review was collected via phone interview by Customer Research Inc.

AR
Addie R.
Honda Accord
Verified Customer
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11/01/2014 Category: Service
Addie said this business was very trustworthy and did not try to scam her.
This review was collected via phone interview by Customer Research Inc.

AK
Alex K.
Trafalgar, IN
Acura MDX
Verified Customer
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10/29/2014 Category: Service
Alex said that they were really good.
This review was collected via phone interview by Customer Research Inc.

KG
Kyle G.
Indianapolis, IN
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014 Category: Service
Kyle said his experience was really good.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Indianapolis, IN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014 Category: Service
John said they were polite and explained everything really well. They did not do any work they did not need to do.
This review was collected via phone interview by Customer Research Inc.

LL
Lori L.
Lawrence, KS
Ford Freestar
Verified Customer
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10/21/2014 Category: Service
Lori said the business was good.
This review was collected via phone interview by Customer Research Inc.

HN
Hank N.
Indianapolis, IN
Honda CR-V
Verified Customer
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10/21/2014 Category: Service
Hank said he has been using this business for over 30 years.
This review was collected via phone interview by Customer Research Inc.

JA
Jordan A.
Indianapolis, IN
Honda CR-V
Verified Customer
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10/16/2014 Category: Service
Jordan said they were quick and fair priced.
This review was collected via phone interview by Customer Research Inc.

DD
DARRYN D.
Indianapolis, IN
Plymouth Grand Voyager
Verified Customer
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10/05/2014
'Service', they know what it means!
Excellent work, price, and they took care of me above and beyond!

KG
KARI G.
Indianapolis, IN
Jeep Liberty
Verified Customer
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09/22/2014
Exceptional, Honest Service
I took my 2005 Jeep Liberty to Downtown Car Care for a second opinion, after taking it to the dealership. It was making a very noticeable vibration when decelerating and braking, which was getting worse by the day. The dealership told me it may be a "transfer case issue" and in order to know for sure they would probably need to "tear out the transmission" to verify that was the issue, to the tune of $125/hr diagnostic fee. The experience at the dealership was terrible from start to finish, and I didn't trust the diagnosis. Plus being a single, young woman, I was already weary. At that point, I took my car to Downtown Car Care after reading several great reviews, and it was close to my house. The owner, took the time to drive around town and on the highway with me to accurately access the vibration and see how the vehicle reacted at different speeds. He seemed extremely knowledgeable and honest, and I got a great vibe from him from the moment I walked into the shop. After taking it on the road, he called a few experts, who verified what he believed the issue was. Turns out the front drive shaft was broken and the rear drive shaft was bent. He was able to get the replacement parts and have me back on the road within 1.5 days, and was very accommodating the entire time I was without a car. The price was accurate for the repairs and he didn't do anything that wasn't necessary to bump up the price of the repair. He was honest and a true gentleman to deal with during the situation. I have already referred Downtown Car Care to a friend and wouldn't hesitate to tell anyone who wants honest, great service, to take their vehicle in. He saved me thousands of dollars and time by giving me an honest assessment and repair and I can't thank him and the crew enough.

BO
Barbra O.
Indianapolis, IN
Toyota Sienna
Verified Customer
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09/20/2014 Category: Service
Barbra said this business has very good customer service. They are friendly, personable, and trustworthy.
This review was collected via phone interview by Customer Research Inc.

CS
CORRIE S.
Toyota Yaris
Verified Customer
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09/19/2014
Wonderful service at a more than fair price
This was my first visit to Downtown Car Care and was really pleasantly surprised. I had been going to the Toyota dealership for regular maintenance since my car was under warranty. They took a look at a noise I was concerned about and changed my oil, and the price was far below what I was used to. They also offered and gave me a ride to a nearby coffee shop while I waited which was so nice! No inflated diagnostic charges, fair service prices, and customer care that exceeded my expectations. I know where I'll be going for my Toyota care! :)

MV
Micah V.
Indianapolis, IN
Pontiac G6
Verified Customer
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09/18/2014 Category: Service
Micah said they did a great job.
This review was collected via phone interview by Customer Research Inc.

RC
Radie C.
Toyota Camry
Verified Customer
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09/16/2014 Category: Service
Radie said she was very satisfied with the service at this business.
This review was collected via phone interview by Customer Research Inc.

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