Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

644 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Normal, IL
Honda Odyssey
Verified Customer
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08/15/2019
Fast and professional
I had a check engine light. It was only a gas cap sensor reset. They quickly diagnosed and corrected the problem

TB
Tom B.
Cadillac DeVille
Verified Customer
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08/14/2019
Great service you can trust
DCCC reminds me of the classic auto repair shop my dad took me to when I was a kid. This isn’t your slick place where they can’t give an accurate estimate without saying “well if it needs this, this and that then it will be 2-3 times as much”. I was given a quote that is what I paid and my car sounded great afterwards. I depend on my car heavily for work, so DCCC is my go to car care shop!

PS
Paige S.
Indianapolis, IN
Jeep Commander
Verified Customer
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08/14/2019 Category: Service
Paige said the staff at this business is reliable and always very easy and friendly to work with.
This review was collected via phone interview by Customer Research Inc.

MH
MIKE H.
Indianapolis, IN
Jeep Grand Cherokee
Verified Customer
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08/12/2019
DTCC has a wealth of knowledge and experience and the have always fixed my vehicles at a fair price. Have bewn a customer for 25 years.
Never had a bad experience with DTCC in 25 years. A gem in Downtown Indy. Highly recommend.

JA
Jennifer A.
Indianapolis, IN
Honda CR-V
Verified Customer
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08/12/2019
Honest and Kind!
They are always helpful, and keep you informed of what’s going on. They give you an honest price, and do great work!

JS
John S.
Indianapolis, IN
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Professional
The work on my car was done professionally. While my car was parked in the garage bay, a third-party oil delivery truck damaged my bumper, and Downtown Car Car handled the costs and logistics of body repairs and my rental car, which was the right business decision. My trust in them was well placed.

QO
QUINCY O.
Greenwood, IN
Chevrolet Suburban
Verified Customer
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08/08/2019
Always great!
Expedient and honest every time.

HR
HARRISON R.
Carmel, IN
Toyota 4Runner
Verified Customer
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08/07/2019
Excellent service and work
Another fine job by mechanic, Steve, he's thorough, thoughtful, and performs with excellence. Bob and Cathy provide great customer care.

Verified Customer
Honda Element
Verified Customer
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08/06/2019
Oil change
Friendly and fast service

DB
Delaney B.
Brownsburg, IN
Ford Edge
Verified Customer
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07/30/2019
Fantastic customer service
My daughter just moved outside of Indianapolis two weeks ago and we knew nothing about the area. Had car issue and lucky for us was near this location. I can’t begin to say how lucky we were finding this location. Got the car in immediately and was able to give a quick concise diagnosis of the issue. Walk me through a few different scenarios to address the situation. What most impressed me at this point was they took the time to drive my daughter approximately 20 miles to her apartment. Actual charge came right at estimate. Would strongly recommend this location and know where we will take the vehicle if there are any other issues. GREAT BUSINESS!!

HM
HEATHER M.
Indianapolis, IN
Toyota Echo
Verified Customer
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07/23/2019
Honest and prompt
I've been a customer for almost 5 years and have never questioned the recommendations of the owners. They've been honest and the prices are fair. Definitely would recommend.

JS
Jim S.
Indiana
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Jim said the service was very good, and he is very satisfied. He appreciates the level of work the staff provides.
This review was collected via phone interview by Customer Research Inc.

JO
JOHN O.
Buick Lucerne
Verified Customer
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07/20/2019
A/C out in July
Had little to no A/C, Gave me a ride to my office, repaired quickly by a friendly professional at a great shop.
Have and will recommended to others. Thanks for the great service!

AJ
ALAN J.
Indianapolis, IN
Subaru Forester
Verified Customer
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07/19/2019
2003 Subaru Forester 171,000 miles
Fixed overheating problem. Feared it might be head gasket again. Wasn't, it was thermostat. Subbie back on the road!

ML
Marie L.
Indianapolis, IN
Toyota Camry
Verified Customer
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07/19/2019
Honest, family run shop!
Love Downtown Car Care Center! Family owned and operated, they take care of their customers. Fair dealing, fair prices. And the cherry on top— downtown drop-off and pickup to your office can be arranged.

DG
DONEL G.
Newark, OH
Chevrolet Silverado 1500
Verified Customer
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07/16/2019
Donel G
I’m a great believer in the fact that customer service brings people back. These people pole-vaulted above and beyond that. I was a visitor from out of town, in trouble with no vehicle, and they found me inexpensive lodging for the night, drove me there! Then fixed my truck for a long drive home. They are the best!

DM
Dan M.
Indianapolis, IN
Volvo S60
Verified Customer
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07/15/2019
Super speedy, personal service.
I had a dead battery. They took the car right in, gave me a ride downtown, diagnosed the problem by 9:30, had it fixed by 11:00 and I picked it up by 11:15.

MM
Millie M.
Indianapolis, IN
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019
Cooling bliss !!!
Last minute ac went out and dang it was hot! Called and they took me in and even gave me a ride back to my office. By end of day it was fixed and they fixed my window switch. Very nice and professional folks.

Verified Customer
Indianapolis, IN
Jeep Grand Cherokee
Verified Customer
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07/11/2019
Honest, Straightforward, Knowledgeable
Great experience with DCC. They had great communication, feedback and advice when it came to repairing a water pump and serpentine belt. Kathy and Bob both took the time to explain what had happened, how they were going to fix it and we’re empathic to the bad news. They stuck to their word and got it fixed all in one day.

TW
TIM W.
Indianapolis, IN
Nissan Altima
Verified Customer
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07/11/2019
Very pleased
Great service Friendly efficient staff

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