Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

577 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


KL
KATE L.
Indianapolis, IN
Toyota Prius
Verified Customer
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03/15/2019
Honest, warm, prompt service
Great service from lovely people!

JS
JULIE S.
Indianapolis, IN
Audi A5
Verified Customer
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03/15/2019
March 14, 2019 2012 Audi 5
This is the best auto garage in Indy. I will never take my car anywhere else. From the time I called to schedule an appointment, to driving my car home fixed and paid for, the experience was terrific. Thank you, Downtown Auto.

ML
MICK L.
Beech Grove, IN
Toyota Highlander
Verified Customer
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03/14/2019
Best car care shop in Indy
This is an awesome place to bring your car. You can count on honest, dependable work at a reasonable price. Bob and Kathy are fantastic. There’s really no other place to take your car. Besides it’s across the street from TwoDEEP Brewery!

KT
Kurt T.
Indianapolis, IN
Mazda Mazda3
Verified Customer
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03/14/2019
Always friendly and great service
I love Bob and Cathy! They are always very honest with you and understanding that you may not want to do all the work they recommend. I’ve never been to a shop that is as easy going and fair with you. I never feel like they upsell and they only fix what is necessary to get you back on the road safely. Their willingness to work with you is what keeps me coming back. They also pick you up and drop you off at work. I will pay the extra buck or two just for that service!

NH
Neil H.
Indianapolis, IN
Mazda CX-5
Verified Customer
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03/14/2019 Category: Service
Neil said that the business provided quick and professional service.
This review was collected via phone interview by Customer Research Inc.

PB
Phillip B.
Indianapolis, IN
Volvo S40
Verified Customer
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03/09/2019
Efficient and friendly
Price for bearing replacements was comparable to other places. They were able to work with my schedule, called me with updates, and were friendly. The owner gave a little history of his business in downtown indy. A more personal place than firestone. I will be going back.

JL
JESSE L.
Indianapolis, IN
Toyota Avalon
Verified Customer
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03/06/2019
Good service, dependable
Good service. Dependable

AD
Amairani D.
Goshen, IN
Chevrolet Malibu
Verified Customer
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03/06/2019
They were super fast!
They were so nice and I didn’t have to wait and got me in so fast!

MM
Matthew M.
Honda Civic Si
Verified Customer
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03/04/2019
Trustworthy
This was the second time taking my older vehicle to be serviced here. Very competitive prices and great customer service.

Verified Customer
Indianapolis, IN
Ford Escape
Verified Customer
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03/04/2019
Great service. Very transparent.
See title.

ML
Marie L.
Indianapolis, IN
Chevrolet Cruze
Verified Customer
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03/02/2019
Looking out for their customers!
Took the car in for an oil change and the mechanic noticed oil residue where it shouldn’t be. Called and explained the situation to me and offered the repair at a reasonable cost. Work was completed promptly while the car was there. Future crisis averted!

Love, love, love Downtown Car Care Center!!!

ER
Emily R.
Indianapolis, IN
Honda CR-V
Verified Customer
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03/01/2019
Great service
I have taken my car here for two years and have always had great service. My vehicle was always repaired in a timely fashion, explained thoroughly, and I never felt pressure to pay more than I could afford.

JT
Jeff T.
Indiana
Ford Fusion
Verified Customer
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03/01/2019 Category: Service
Jeff said that the place is a good place to work with, they stick to their estimates and are really fast.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Indianapolis, IN
Jeep Liberty
Verified Customer
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02/26/2019
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LD
LARRY D.
Ford Explorer
Verified Customer
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02/15/2019
Staff is always friendly and helpful and work is fine.
Good people, good worksmanship and very accomodating.

CC
CHRIS C.
Honda Civic
Verified Customer
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02/13/2019
Great service and fair price!
I brought my car in thinking it may have front suspension damage but only needed a couple of tires. They were fair and honest which is important when choosing where to take your vehicle for repairs. Bob even gave me a ride to work! I'll definitely be back if my car needs something else in the future!

WB
William B.
Indianapolis, IN
Kia Spectra
Verified Customer
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02/13/2019
Great place!
I've taken my cars here for years and will continue to do so. They do great work and have awesome, fun service!

Verified Customer
Indianapolis, IN
Chevrolet Cruze
Verified Customer
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02/07/2019
Great experience
Wonderful service, pleasant staff, quick turn around, and excellent communication.

BB
Brian B.
Fishers, IN
Ford Escape
Verified Customer
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02/07/2019
Routine maintenance
Fantastic service wasn’t going to be able to afford the whole amount of work so Bob re-worked the price on the spot so I could do part now and part later. He also stayed open an extra 30 minutes for me to come and get my car.

NC
Natasha koyla c.
Johnson City, TN
Suzuki SX4
Verified Customer
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02/07/2019
So helpful and so fast
My car started acting funny and I was planning on driving home, I was only visiting Indianapolis for a couple days. They figured out the problem real quick and were able to replace the parts. It only took about 3 hours. I was able to drive most the way back to TN that day. Bob was real kind.