Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

515 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


HB
Henry B.
Indiana
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

AN
Avineet N.
Indianapolis, IN
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Avineet said they are a great staff and he didn't have much done. He was given the information needed.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Indiana
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Indianapolis, IN
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Spoke with Stephen's wife. She said the facility could not get to her vehicle until the next day.
This review was collected via phone interview by Customer Research Inc.

KT
Kelly T.
Indianapolis, IN
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Kelly said this business was good.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Indianapolis, IN
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Stephen said the staff was reliable, but it is too busy anymore to use for service.
This review was collected via phone interview by Customer Research Inc.

LL
Luke L.
Indianapolis, IN
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Luke said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

KW
Katie W.
Indianapolis, IN
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017 Category: Service
Katie said the business missed an important step in the process, but otherwise did very well.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Indianapolis, IN
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
David said he got what he needed from the business. He plans to go back to the business.
This review was collected via phone interview by Customer Research Inc.

OM
Owen M.
Indianapolis, IN
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Owen said the employees were helpful. They provided quick service. The work was good. He had no issues with his service.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Indianapolis, IN
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Nick said the business did a great job and it was done for a fair price.
This review was collected via phone interview by Customer Research Inc.

DT
Dean T.
Indianapolis, IN
Volkswagen Tiguan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
Dean said he was not completely satisfied with his overall experience because it took longer than he had expected. However, they did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
Juan G.
Indianapolis, IN
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2017 Category: Service
Juan said the service was done really well. However, their pricing was a little bit more than he had expected.
This review was collected via phone interview by Customer Research Inc.

WF
Whitney F.
Indianapolis, IN
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Whitney said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Rachel M.
Indianapolis, IN
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2017 Category: Service
Rachel said the business provided great service. However, she said when she drove for 20 minutes, her air conditioner had warm air so she was not sure if the leak was fixed. She said she will follow up with them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 515 in total