Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

515 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


HA
Hayley A.
Crete, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Hayley said the service was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Beech Grove, IN
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Jim said the business did a great job at a reasonable price and it was quick. He stated he will see them when he needs them.
This review was collected via phone interview by Customer Research Inc.

EP
Eric P.
Indianapolis, IN
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Eric said this business got his vehicle done in a timely way and they were very polite.
This review was collected via phone interview by Customer Research Inc.

AH
Alan H.
Indiana
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Alan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DD
Dave D.
Indiana
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Dave said Steve has been really good to him and he does exactly what he says he's going to do.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
Indianapolis, IN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
David said he received good service at the business.
This review was collected via phone interview by Customer Research Inc.

GS
Gretchen S.
Indianapolis, IN
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Gretchen said the business had convenient service hours. The employees were nice. They provided fair service. They provided her with transportation to work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Indianapolis, IN
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great Mechanic
Honest, good prices, good work.

HR
HARRISON R.
Carmel, IN
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Been a customer for 20 years
Timely service, always feel the mechanic, Steve, does an excellent, thorough job. Management is friendly and thoughtful.

JH
John H.
Indianapolis, IN
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
John said there were no issues and everything went great.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Fishers, IN
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
August 2018
Honest service

TW
Toni W.
Indiana
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Toni said everything went just fine at this business.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 08/13/2018

Hi Toni,
Thank you so much for your review, we really appriciate your business.

Bob Hiatt

Owner
317-637-2419

JC
Jim C.
Indianapolis, IN
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Jim said the employees provided easy service. They completed service on time.
This review was collected via phone interview by Customer Research Inc.

MM
Matthew M.
Indiana
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Matthew said his experience was great. The staff was very knowledgeable and they found out it was another problem which save him some money.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Indianapolis, IN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Brad said this business treats him well every time he is there.
This review was collected via phone interview by Customer Research Inc.

TJ
Travis J.
Indianapolis, IN
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Travis said he hasn't had any issues. They are pretty solid and that's why he goes there.
This review was collected via phone interview by Customer Research Inc.

JO
JOHN O.
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Great job as usual. Prompt, and professional service with downtown ride to work , Perfect!
The mechanic check the car's handling and test drove the car, checked under the car for any leaks, check and filled fluids, recommended synthetic oil as car is older, checked the manufacturing recommendations and any recalls also checked wear of tires .

NB
Nick B.
Indianapolis, IN
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Nick said the staff was very polite, personable and honest.
This review was collected via phone interview by Customer Research Inc.

DW
DOUG W.
Indianapolis, IN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
The type of experience you want when you need your car worked on
Our starter went out and we needed to have our car towed to Downtown Car Care. I called ahead and they were very helpful, they told me what to do with the car if the tow truck driver couldn't get there before they closed. They called when the car was dropped off by the tow truck and let me know it was there and asked for some additional detail on the problem. They said they would work on it the next day. I received a call the next day with an update on what was wrong and what it would cost to fix, which seemed reasonable. I had also asked them to look at another problem with the front suspension and they told me what that was and what it would cost but, they were not pushing me to fix it like I've experienced with other car repair places. When I went to pick up the car they were very helpful and got me in and out very professionally and quickly. Couldn't have asked for a better experience.

LK
LISA K.
Indianapolis, IN
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
My crew
Bob and his staff are like family. I have been doing business with before they moved to this location and they have never treated me wrong. Great job Bob for keeping my cars in great shape.

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