Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

515 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

HB
Henry B.
Indiana
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

JN
John N.
Indiana
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

HA
Hayley A.
Crete, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Hayley said the service was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Beech Grove, IN
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Jim said the business did a great job at a reasonable price and it was quick. He stated he will see them when he needs them.
This review was collected via phone interview by Customer Research Inc.

EP
Eric P.
Indianapolis, IN
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Eric said this business got his vehicle done in a timely way and they were very polite.
This review was collected via phone interview by Customer Research Inc.

AH
Alan H.
Indiana
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Alan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DD
Dave D.
Indiana
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Dave said Steve has been really good to him and he does exactly what he says he's going to do.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
Indianapolis, IN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
David said he received good service at the business.
This review was collected via phone interview by Customer Research Inc.

GS
Gretchen S.
Indianapolis, IN
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Gretchen said the business had convenient service hours. The employees were nice. They provided fair service. They provided her with transportation to work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Indianapolis, IN
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great Mechanic
Honest, good prices, good work.

HR
HARRISON R.
Carmel, IN
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Been a customer for 20 years
Timely service, always feel the mechanic, Steve, does an excellent, thorough job. Management is friendly and thoughtful.

JH
John H.
Indianapolis, IN
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
John said there were no issues and everything went great.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Fishers, IN
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
August 2018
Honest service

TW
Toni W.
Indiana
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Toni said everything went just fine at this business.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 08/13/2018

Hi Toni,
Thank you so much for your review, we really appriciate your business.

Bob Hiatt

Owner
317-637-2419

JC
Jim C.
Indianapolis, IN
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Jim said the employees provided easy service. They completed service on time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 515 in total