Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.