Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

650 Reviews

98% Would Recommend
Latest Review about 13 hours ago

Reviews


Verified Customer
Indianapolis, IN
Mazda CX-7
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2019
1st time using this company!
After reading the reviews, I decided on using them since I work downtown so it was very convenient. I took my car to several other locations for quotes after my car was serviced to only find out that I was over charged tremendously, almost double the cost . Very disappointed

ER
Emily R.
Indianapolis, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great service
I have taken my car here for two years and have always had great service. My vehicle was always repaired in a timely fashion, explained thoroughly, and I never felt pressure to pay more than I could afford.

EB
Elizabeth B.
Indianapolis, IN
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/27/2018 Category: Service
Elizabeth said she took her vehicle to the business to have work done and they did the repairs and told her she needed $900 more work to be done. She took her vehicle somewhere else and she was only charged $250. She stated she did not trust this business because it was hard for her to believe there was more work to be found.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mazda CX-5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2018
Got the job done, had some red flags.
The time frame was given to me approximately by the end of the next business day. I waited until around 2pm that following day to see if my car was ready for pick up. They said they "might" be able to get it done before that. Didn't get a call until the following day when the car was finished. Improper communication between business and client, I had to forgo 2 job interviews because I didn't have a ride.

Another red flag, was that they wanted to put in a new battery for my car...even though the car battery was a little under 1 year old. The battery wasn't holding enough amps according to the mechanic. I told them I would take it to Autozone to get it replaced under their 5 year warranty. Autozone checked out the car and the battery was well within the standard range. Just another example of a mechanic up charging for unwarranted services.

All in all it was an average experience. Would I go back for check ups there, probably not....would I go back for emergency services...maybe. They got the job done at the end of the day.

DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

HB
Henry B.
Indiana
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

JN
John N.
Indiana
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

RS
Rodney S.
Indianapolis, IN
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Honesty and did what they said
Good communication and. Quality workmanship

Verified Customer
Indianapolis, IN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
great service & quick turnaround
Great service, as always. Fairly priced. Love these guys.

BW
Bob W.
Indianapolis, IN
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Friendly Service
They got me right in to fix a noise I had under the hood. Come to find out I was low on oil, and that’s all it was. They explained everything to me.

MG
Monica G.
Indianapolis, IN
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Awesome team and service
They are really convenient to downtown and is perfect for people like me who work during the day! Shuttle was really easy, and the team is great. I got a few calls throughout the day regarding updates to what they found needed attention on my car and estimated cost too. Overall a great experience

Verified Customer
Westfield, IN
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Trustworthy
I have been bringing my 5 cars to this shop for over 15 years, and they treat the old cars with the same quality service as the newer ones. I have complete confidence in the service quality and integrity of this business. They have never misled me.

JN
Joan N.
Indianapolis, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Friendly, fast and dependable
I have going here for a few years. I have always been impressed with how quickly they can get my car in, fixed and back to me. The front office team I deal with is friendly and helpful.

Verified Customer
Normal, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Fast and professional
I had a check engine light. It was only a gas cap sensor reset. They quickly diagnosed and corrected the problem

TB
Tom B.
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Great service you can trust
DCCC reminds me of the classic auto repair shop my dad took me to when I was a kid. This isn’t your slick place where they can’t give an accurate estimate without saying “well if it needs this, this and that then it will be 2-3 times as much”. I was given a quote that is what I paid and my car sounded great afterwards. I depend on my car heavily for work, so DCCC is my go to car care shop!

PS
Paige S.
Indianapolis, IN
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Paige said the staff at this business is reliable and always very easy and friendly to work with.
This review was collected via phone interview by Customer Research Inc.

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