Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

487 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

HB
Henry B.
Indiana
Honda Civic
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

JN
John N.
Indiana
Ford Fusion
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

JH
Justin H.
Indianapolis, IN
FIAT 500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Justin said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EH
Elizabeth H.
Indiana
BMW 4 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Elizabeth said the business was friendly, personable, things were done on time, and the location is convenient.
This review was collected via phone interview by Customer Research Inc.

BM
Brittany M.
Ford Explorer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Great job!
I chose to get an oil change from Downtown Car Care Center for the ease of scheduling an appointment online and their valet service. They had a coupon on their website so that was an extra perk. Both employees I interacted with were very nice and, from what I can tell, they did a great job. I'll definitely be back!

ML
Mick L.
Beech Grove, IN
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mick said this business always treats him right. The staff is honest and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

EZ
Erika Z.
Indianapolis, IN
Ford Focus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Erika said the business has a very friendly staff. The employees explained a lot. She stated she feels she has a good understanding of what is going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KM
Kristie M.
Indianapolis, IN
INFINITI QX60
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Kristie said this is a really good business and the provide good service.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Indianapolis, IN
Toyota Sienna
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Spoke with Stephen's wife. She said the facility could not get to her vehicle until the next day.
This review was collected via phone interview by Customer Research Inc.

DS
Danielle S.
Indianapolis, IN
Pontiac Vibe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Danielle said the business was really helpful, friendly, and they also provided quick service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Chevrolet Silverado 1500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
John said that everything was perfect, he had no problems or issues and they were done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

DW
Debbie W.
Indianapolis, IN
Volvo S60
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Debbie said she appreciated the staff dropping everything to get her in. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Indianapolis, IN
Honda Accord Sdn
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Daniel said the business was very helpful and the prices were great. He also said he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

SJ
Sydney J.
Monticello, IN
Ford Explorer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Sydney said that the staff at the facility were super kind and helpful, explained things to her in a way that she understood them and were flexible with her time table. They made sure she had her vehicle back by the end of the day.
This review was collected via phone interview by Customer Research Inc.

CS
Christan S.
Nissan Rogue
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Downtown Car Care Center is the best in town!
Bobby and Kathy always take such great care of us, and are always available to work around our schedule. It's nice to know they are there.

Displaying Review 1 - 20 of 487 in total