Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

539 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

HB
Henry B.
Indiana
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

JN
John N.
Indiana
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

KV
Keith V.
Indianapolis, IN
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018
Quality work and accurate diagnosis
Service was on time, friendly and accurate. It was a labor intensive issue I had with my truck (front axles, cv joints, wheel bearings) and the work appears to have been expertly completed. The price I paid for replacement parts seemed excessively high, compared to what these parts would cost me at Napa or Autozone. Perhaps it is the difference between original equipment and after market parts, but even so, the difference in price is shocking.

KH
Katie H.
Indianapolis, IN
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Incredibly Easy and Convenient
The whole process was so incredibly convenient. I was a little apprehensive about having my car serviced in a busy downtown area, but it was super easy. Also everyone was very friendly!

JW
John W.
Indianapolis, IN
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Outstanding
Great people. Great and fair prices. Done on time. 👍👍👍💯💯

CM
CRAIG M.
Indianapolis, IN
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018
Great Service & Work As Always
Love taking my car into Downtown. Scheduling is easy & never have to worry about quality of work & timeliness of completion.

Verified Customer
Indianapolis, IN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Amazing
They have a great service and great people! No complaints

BB
Brian B.
Fishers, IN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
New tires
Trustworthy and dependable service every time.

CH
Cindy H.
Indianapolis, IN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Cindy said that the place was friendly and accommodating.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Indianapolis, IN
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Needed new clutch
GOT new clutch and a great deal on an early replacement. Quick and reliable service.

Verified Customer
Indianapolis, IN
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Friendly, quality service you can trust!
I was new to Indianapolis when I found Downtown Car Care Center. I’ve been bringing my car there for over three years now. They know me, they know my car and as an older driver, I’ve always found them willing to go out of their way to be helpfu.
Bob H. from Downtown Car Care Center responded on 11/16/2018

Thank you. Its always a pleasure to do business with you.

Bob Hiatt

Owner
317-637-2419

TT
Tejasvi T.
Carmel, IN
Scion xD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Tejasvi said that after the service, she did not feel that her vehicle was running smoothly. She did not call the business about it because she's pretty busy
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Indianapolis, IN
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Robert said the mechanic did a good job and he's very happy.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Indiana
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
David said he has used this business for years. He feels very comfortable with them.
This review was collected via phone interview by Customer Research Inc.

SW
Stephanie W.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Stephanie said they were good.
This review was collected via phone interview by Customer Research Inc.