Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

578 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


ER
Emily R.
Indianapolis, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great service
I have taken my car here for two years and have always had great service. My vehicle was always repaired in a timely fashion, explained thoroughly, and I never felt pressure to pay more than I could afford.

EB
Elizabeth B.
Indianapolis, IN
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/27/2018 Category: Service
Elizabeth said she took her vehicle to the business to have work done and they did the repairs and told her she needed $900 more work to be done. She took her vehicle somewhere else and she was only charged $250. She stated she did not trust this business because it was hard for her to believe there was more work to be found.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mazda CX-5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2018
Got the job done, had some red flags.
The time frame was given to me approximately by the end of the next business day. I waited until around 2pm that following day to see if my car was ready for pick up. They said they "might" be able to get it done before that. Didn't get a call until the following day when the car was finished. Improper communication between business and client, I had to forgo 2 job interviews because I didn't have a ride.

Another red flag, was that they wanted to put in a new battery for my car...even though the car battery was a little under 1 year old. The battery wasn't holding enough amps according to the mechanic. I told them I would take it to Autozone to get it replaced under their 5 year warranty. Autozone checked out the car and the battery was well within the standard range. Just another example of a mechanic up charging for unwarranted services.

All in all it was an average experience. Would I go back for check ups there, probably not....would I go back for emergency services...maybe. They got the job done at the end of the day.

DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

HB
Henry B.
Indiana
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Henry said his vehicle broke down and was towed to the nearest facility. It was kept several days before being looked at.. He was told what parts were needed which he didn't agree with. His vehicle was then taken apart without his permission for a $70 fee. The vehicle was towed to another facility who advised him that the vehicle had not been completely reassembled by the first.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Indianapolis, IN
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Brett said this business did not do what they were suppose to do.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Downtown Car Care Center responded on 12/06/2016

Brett we apologize for the confusion we had with your vehicle, I would like for you to give us another chance. I am a little confused on what we did not do for you. Could you elaborate a little more on what else you needed done?

Thank You
Kathy Warren
317-637-2419

JN
John N.
Indiana
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
John said the prices for parts at this business were extremely inflated. He would not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

Verified Customer
Indianapolis, IN
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
Trustworthy and friendly
Bob and his daughter run a great, friendly and reliable business that you can trust. They’ve taken great care of our cars, and have consequently taken great care of us.

KL
KATE L.
Indianapolis, IN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Honest, warm, prompt service
Great service from lovely people!

JS
JULIE S.
Indianapolis, IN
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
March 14, 2019 2012 Audi 5
This is the best auto garage in Indy. I will never take my car anywhere else. From the time I called to schedule an appointment, to driving my car home fixed and paid for, the experience was terrific. Thank you, Downtown Auto.

ML
MICK L.
Beech Grove, IN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Best car care shop in Indy
This is an awesome place to bring your car. You can count on honest, dependable work at a reasonable price. Bob and Kathy are fantastic. There’s really no other place to take your car. Besides it’s across the street from TwoDEEP Brewery!

KT
Kurt T.
Indianapolis, IN
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Always friendly and great service
I love Bob and Cathy! They are always very honest with you and understanding that you may not want to do all the work they recommend. I’ve never been to a shop that is as easy going and fair with you. I never feel like they upsell and they only fix what is necessary to get you back on the road safely. Their willingness to work with you is what keeps me coming back. They also pick you up and drop you off at work. I will pay the extra buck or two just for that service!

NH
Neil H.
Indianapolis, IN
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Neil said that the business provided quick and professional service.
This review was collected via phone interview by Customer Research Inc.

PB
Phillip B.
Indianapolis, IN
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Efficient and friendly
Price for bearing replacements was comparable to other places. They were able to work with my schedule, called me with updates, and were friendly. The owner gave a little history of his business in downtown indy. A more personal place than firestone. I will be going back.

JL
JESSE L.
Indianapolis, IN
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Good service, dependable
Good service. Dependable

AD
Amairani D.
Goshen, IN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
They were super fast!
They were so nice and I didn’t have to wait and got me in so fast!

MM
Matthew M.
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
Trustworthy
This was the second time taking my older vehicle to be serviced here. Very competitive prices and great customer service.