Spruce Street Auto & 4x4 Center


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

315 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
96% Would Recommend
Latest Review 4 days ago
Tracy P. on 09/19/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"My jeep"
As of now - Jeff is God sent
For some reason I trust him to do me right.
Comes across as a honest good human being & easy to talk to.
So far he has charged me fairly - I know a few reviews have warnings but he has done me right.
I plan on making this my go to shop till he retires so pls look for my future reviews
Vehicle: Jeep Cherokee
Service Date: 09/15/2017
Review Created: 09/19/2017 01:01 PM
Benjamin C. on 04/22/2016
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"Unsatisfactory work, vehicle in shop for over a month - no apology given"
From January-April 2016 I ended up spending nearly $6,000 on work from Spruce Street Auto and 4x4.

After my second visit to the shop, I would not recommend it in the future. The shop had my truck in their possession for over a month. They failed to offer an acceptable explanation as to why the work was taking so long, and offered no sort of apology. Their leisurely approach to fixing my vehicle caused an immense amount of strife in my life, and even delayed me from moving across the country by several weeks.

Not to mention that both times I picked up my vehicle from the shop another component failed within hours. After my first visit where they repaired an intake manifold gasket, the head gasket blew within 5 miles. After my second visit where the head gasket was repaired($4,000 and 5 weeks later) the tensioner assembly failed just hours later.


Maybe this shop is decent for brake jobs and other low tier work, but I certainly would not recommend it as the "True alternative to the dealer" they claim on the website.
Vehicle: Ford Pickup
Service Date: 04/11/2016
Review Created: 04/22/2016 02:38 PM
Jeff M. at Spruce Street Auto & 4x4 Center responded on 04/22/2016

I'm very sorry that our work took longer than we originally anticipated, Ben. Our time estimates are based on a lot of different factors, and we very rarely have to push back on jobs like these. I'm sorry you had to catch us in such a rare moment. Also, while we perform the best possibly work we can, there's no telling how the car will react to the job once it hits the road, especially if you're travelling across the country. Unforeseeable condition factors can make it possible for repairs to be compromised once they hit the road. We're sorry to hear this was the case for your car, but we're glad to hear you still made it safely to your destination. Take care. -Jeff, Owner.

Jeff McKinny
Owner
303-444-1176
Michael H. on 11/04/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Timing belt retry"
After a timing belt replacement, I had to return to the shop 3 times. The first two because of check engine lights coming on shortly after leaving the shop. Supposedly the recommended settings on the timing belt were different than what Toyota recommends. They made adjustments 2 times, and the check engine stayed off for a week. Then, while I was driving on the highway, my car lost 80% of its power. The engine vibrated, and then finally stopped. I had to get it towed back into Spruce Street auto. They said that the cam had jumped 4 teeth. Could this have harmed my engine? I don't know.

However, my 1 star rating is because it seemed like they couldn't perform a standard timing belt replacement.
Vehicle: Toyota 4Runner
Service Date: 09/30/2015
Review Created: 11/04/2015 01:43 PM
Logan R. on 01/24/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Logan said he would never use them again. He paid $3,000 to have the vehicle fixed and they said it was. The problems with the vehicle were not fixed. They put in wrong parts and did not see all the problems there were. As a result of this visit, he will not recommend this business for service.
Category: Service
Service Date: 12/15/2014
Review Created: 01/24/2015
This review was collected via phone interview by Customer Research Inc.
Daniel P. ReScore Review on 07/25/2014
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not good enough"
It takes 5 minutes to hoist a car up and check the differential fluid. I should have gone to Big O tires where they would have checked that for free instead of getting nickle and dimed out of 15$
Vehicle: Toyota 4Runner
Service Date: 07/23/2014
Review Created: 07/24/2014 07:55 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed "
I was charged 15$ to be told my differential fluid was fine. That's a rip, I won't be coming back
Vehicle: Toyota 4Runner
Service Date: 07/23/2014
Review Created: 07/24/2014 07:55 PM
Jeff M. at Spruce Street Auto & 4x4 Center responded on 07/25/2014

I am sorry you feel that way but we did put you car up on the hoist and we also had the Mechanics time to pay for.

Jeff McKinny
Owner
303-444-1176
Andrew B. on 04/19/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Disappointed."
I had issues with vibration so I took my vehicle in to get a tire balance. They balanced the tires, and it did not fix. Had them balance the next day, they took out very large amounts of weights on some tires and added more weights on others, apparently the balance of the tires VASTLY changed in 24 hours.....not possible. I asked them how.. they said "our balancer is finicky"....... Really? is that an excuse?
They gave me another bill. I drove away. The vibrations got even worse.

Went to discount tire the next day and they said the tire balancing was was out. They re-balanced me for $10. Vibrations disappeared.
Other shops I go to, they dont charge me until they fix the problem. This shop tried their solutions and gave me bills all along the way. Didn't seem to care as much.
Friendly service though. I wanted to like you.
Vehicle: Toyota
Service Date: 03/22/2017
Review Created: 04/19/2017 08:34 PM
Jeff M. at Spruce Street Auto & 4x4 Center responded on 04/20/2017

Stop back in   I'll give you a refund  If what we did was not right I want to make it right

Jeff McKinny
Owner
303-444-1176
Kent S. on 11/17/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"They know what they are doing"
I made an appointment for 1:00. I was told it would take 90 minutes, a little long but ok. I returned in 90 minutes - they had not started, another 1 hour and 20 minutes later it was finally done. As I said they are good, but insist on a time frame.
Vehicle: Ford Explorer
Service Date: 11/15/2016
Review Created: 11/17/2016 06:24 AM
Kim K. on 03/21/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kim said when she went to get her vehicle but it was not ready and when was driving her vehicle home, her engine light came on. She does not think they did a good job this time.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 03/04/2016
Review Created: 03/21/2016
This review was collected via phone interview by Customer Research Inc.
Brooks B. on 02/13/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Brooks said he took the vehicle in to this business for a simple tire change and was not notified that it would take more than a day, which resulted in him not having a vehicle and having to miss a day of work. The staff member who provided his service was very nice.
Vehicle: Toyota FJ Cruiser
Category: Service
Service Date: 02/05/2016
Review Created: 02/13/2016
This review was collected via phone interview by Customer Research Inc.
Michael O. ReScore Review on 05/30/2017
ReScore
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Original
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Michael said he didn't have any initial dissatisfaction. They did a good job and it was on time but he would not recommend them to others.
Vehicle: Honda Accord
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said he had a problem with the way the price was quoted to him.
Vehicle: Honda Accord
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Jeff M. at Spruce Street Auto & 4x4 Center responded on 05/25/2017

Michael  I quoted a price for the tire  and then the total price for mounting & balancing, new tire fee, waste fee, & taxes   I really don't know how to quote any differently 

Jeff McKinny
Owner
303-444-1176
John O. on 10/18/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said the service was good. Although, he was told that it would take three hours and it took six and a half hours. He had to call three times to get an update. They did everything they said they would do, but they need better communication.
Vehicle: Subaru Legacy
Category: Service
Service Date: 10/14/2016
Review Created: 10/18/2016
This review was collected via phone interview by Customer Research Inc.
Kaitlin C. on 09/26/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kaitlin said the business took 45 minutes longer for service.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/22/2016
Review Created: 09/26/2016
This review was collected via phone interview by Customer Research Inc.
Brian H. on 09/07/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Excellent Communication"
The work was done to my satisfaction and their communication was great. The bill came out higher than the estimate which I wasn't expecting.
Vehicle: Honda Pilot
Service Date: 09/06/2016
Review Created: 09/07/2016 08:15 PM
Mitch T. on 06/30/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mitch said he would have appreciated a clearer explanation of the services this business performed on his vehicle.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/22/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
River M. on 04/12/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
River said he left this business with more issues than he came in with and now he has to go to a different facility to have the issues resolved. He went into this business to have a welding job done, but since he got his vehicle back it squeaks loudly while he is driving.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/02/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.
Jeff M. at Spruce Street Auto & 4x4 Center responded on 04/14/2016

River Bring the jeep back in so we can see what is squeaking and fix it

Jeff McKinny
Owner
303-444-1176
James M. on 02/21/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
James said this business took almost a month to finish the repairs. The initial quote was around $400 but ended up costing him $1,000. He would not recommend this business to others for the reasons mentioned.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/06/2015
Review Created: 02/21/2015
This review was collected via phone interview by Customer Research Inc.
Dustin D. on 12/20/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dustin said the repair was installed incorrectly on his vehicle and he has to return to the business to follow up.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/16/2014
Review Created: 12/20/2014
This review was collected via phone interview by Customer Research Inc.
Jonathon H. on 10/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jonathon said the work this business did was really good however, the time frame was really off. He had called a week in advance to schedule an appointment. A staff member later came back and said they could not even get his vehicle in yet. He had scheduled for a Wednesday but they did not get done with his vehicle until the following Tuesday.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 10/14/2014
Review Created: 10/17/2014
This review was collected via phone interview by Customer Research Inc.
Inken P. on 10/13/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good as always but"
As usual the work was done efficiently and on time and I was happy with it. However, I do wish that expensive and necessary maintenance work would be mentioned BEFORE it's actually due. Someone telling me 3000 miles ago that I needed to get $700 worth of work done would've enabled me to have the money ready at the time. Now, because I wasn't informed until the last minute, I have to wait another 3 months at least before I can have the money available. This isn't the first time this has happened.
Vehicle: Hyundai Tucson
Service Date: 10/10/2014
Review Created: 10/13/2014 06:20 AM
David W. on 07/23/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said the estimate was too high, and he does not think the job was done right. He said the problem was not researched correctly, and thinks it was not as bad as they said.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/27/2014
Review Created: 07/23/2014
This review was collected via phone interview by Customer Research Inc.
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