Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

325 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
96% Would Recommend
Latest Review 26 days ago

Reviews


SW
s w.
Boulder, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018
Can you say "FRAUD"?
Brought the car for an alignment. Alignments start with checking front end for wear. If those parts are worn, the car can't be aligned until they are replaced. Jeff, in his clam friendly way, told me it could not be aligned because ALL front control arms and both tie rods needed to be replaced. He wrote an estimate for $3,300 to do that. Well, half of the control arms had been replaced less than 4,500 miles prior and the others and the tie rods had been replaced less than 10,500 miles prior. I asked 5 different shops if those parts could wear out that quickly. The unanimous answer was "No." More telling - the next day another alignment shop with decades of experience checked all those front end parts TWICE, found them all to be tight and aligned the car. When I told Jeff I wanted my money back that he charged me for "inspecting" the front end, he opened the register and handed it to me without a wimper. If he'd been truthful, don't you think he would have at least insisted on putting the car on the rack and showing me the play he claimed were in ALL 8 control arms and the tie rods?
I have all the documents to prove all of this. I have ZERO doubt that this was a 100% TOTAL ATTEMPT at FRAUD - with a smiling soft spoken bedside manner perfect for ripping off naïve Boulder rich folks.

AB
Andrew B.
Boulder, CO
Toyota
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2017
Disappointed.
I had issues with vibration so I took my vehicle in to get a tire balance. They balanced the tires, and it did not fix. Had them balance the next day, they took out very large amounts of weights on some tires and added more weights on others, apparently the balance of the tires VASTLY changed in 24 hours.....not possible. I asked them how.. they said "our balancer is finicky"....... Really? is that an excuse?
They gave me another bill. I drove away. The vibrations got even worse.

Went to discount tire the next day and they said the tire balancing was was out. They re-balanced me for $10. Vibrations disappeared.
Other shops I go to, they dont charge me until they fix the problem. This shop tried their solutions and gave me bills all along the way. Didn't seem to care as much.
Friendly service though. I wanted to like you.
Jeff M. from Spruce Street Auto & 4x4 Center responded on 04/20/2017

Stop back in   I'll give you a refund  If what we did was not right I want to make it right

Jeff McKinny
Owner
303-444-1176

JO
John O.
Boulder, CO
Subaru Legacy
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2016 Category: Service
John said the service was good. Although, he was told that it would take three hours and it took six and a half hours. He had to call three times to get an update. They did everything they said they would do, but they need better communication.
This review was collected via phone interview by Customer Research Inc.

BC
Benjamin C.
Boulder, CO
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2016
Unsatisfactory work, vehicle in shop for over a month - no apology given
From January-April 2016 I ended up spending nearly $6,000 on work from Spruce Street Auto and 4x4.

After my second visit to the shop, I would not recommend it in the future. The shop had my truck in their possession for over a month. They failed to offer an acceptable explanation as to why the work was taking so long, and offered no sort of apology. Their leisurely approach to fixing my vehicle caused an immense amount of strife in my life, and even delayed me from moving across the country by several weeks.

Not to mention that both times I picked up my vehicle from the shop another component failed within hours. After my first visit where they repaired an intake manifold gasket, the head gasket blew within 5 miles. After my second visit where the head gasket was repaired($4,000 and 5 weeks later) the tensioner assembly failed just hours later.


Maybe this shop is decent for brake jobs and other low tier work, but I certainly would not recommend it as the "True alternative to the dealer" they claim on the website.
Jeff M. from Spruce Street Auto & 4x4 Center responded on 04/22/2016

I'm very sorry that our work took longer than we originally anticipated, Ben. Our time estimates are based on a lot of different factors, and we very rarely have to push back on jobs like these. I'm sorry you had to catch us in such a rare moment. Also, while we perform the best possibly work we can, there's no telling how the car will react to the job once it hits the road, especially if you're travelling across the country. Unforeseeable condition factors can make it possible for repairs to be compromised once they hit the road. We're sorry to hear this was the case for your car, but we're glad to hear you still made it safely to your destination. Take care. -Jeff, Owner.

Jeff McKinny
Owner
303-444-1176

KK
Kim K.
Boulder, CO
Chevrolet Traverse
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2016 Category: Service
Kim said when she went to get her vehicle but it was not ready and when was driving her vehicle home, her engine light came on. She does not think they did a good job this time.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Boulder, CO
Toyota 4Runner
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/04/2015
Timing belt retry
After a timing belt replacement, I had to return to the shop 3 times. The first two because of check engine lights coming on shortly after leaving the shop. Supposedly the recommended settings on the timing belt were different than what Toyota recommends. They made adjustments 2 times, and the check engine stayed off for a week. Then, while I was driving on the highway, my car lost 80% of its power. The engine vibrated, and then finally stopped. I had to get it towed back into Spruce Street auto. They said that the cam had jumped 4 teeth. Could this have harmed my engine? I don't know.

However, my 1 star rating is because it seemed like they couldn't perform a standard timing belt replacement.

GH
Gladis H.
Boulder, CO
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2015
water leak on my buick
very satisfied with your fast and curtious work.

JM
James M.
Boulder, CO
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2015 Category: Service
James said this business took almost a month to finish the repairs. The initial quote was around $400 but ended up costing him $1,000. He would not recommend this business to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LR
Logan R.
Boulder, CO
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2015 Category: Service
Logan said he would never use them again. He paid $3,000 to have the vehicle fixed and they said it was. The problems with the vehicle were not fixed. They put in wrong parts and did not see all the problems there were. As a result of this visit, he will not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
Shaun B.
Cheyenne, WY
Chevrolet Suburban
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2015 Category: Service
Shaun said they did a good job but he was disappointed in the cost. He said that he could have gotten the job done cheaper and he believes that they priced gouged him. He will not recommend them for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

AP
Angie P.
Boulder, CO
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2014 Category: Service
Angie said she thought it was a little overpriced and she would not recommend them because of this.
This review was collected via phone interview by Customer Research Inc.

DP
Daniel P.
BR
Toyota 4Runner
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2014
Not good enough
It takes 5 minutes to hoist a car up and check the differential fluid. I should have gone to Big O tires where they would have checked that for free instead of getting nickle and dimed out of 15$

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2014
Disappointed
I was charged 15$ to be told my differential fluid was fine. That's a rip, I won't be coming back
Jeff M. from Spruce Street Auto & 4x4 Center responded on 07/25/2014

I am sorry you feel that way but we did put you car up on the hoist and we also had the Mechanics time to pay for.

Jeff McKinny
Owner
303-444-1176

DR
Dillon R.
Boulder, CO
Land Rover Range Rover Sport
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Dillon said everything seemed fine at this business.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
Colorado
Land Rover Range Rover
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Eric said this business did everything he asked and more.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
Boulder, CO
Land Rover Discovery
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Wonderful service and trustworthy
Jeff is really calm and knowledgeable. They have built trust with me and I would recommend them to anyone.

JP
Jaime P.
Boulder, CO
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Never disappointed
When I have a problem. I come here. Although it hasn’t been a long time, I feel assured I’m getting best price for job.

RA
Robert A.
Denver, CO
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
It was a very good experience.
I came in for a wheel alignment on 1989 Toyota Corolla. I met Jeff who was pleasant and accommodating. The alignment was done quickly and the initial analysis matched the problem I experienced... excessive wear to the outer edge of my left front tire. The cost was very, very good compared to other service providers in Boulder and way better than those in Denver.

KA
Kelly A.
Boulder, CO
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Spruce Street Auto has talented, capable and committed mechanics!
They have helped me with my Dodge Dakota on a number of occasions. In particular, I've found that they absolutely stand behind their work. If something isn't quite right, they will dig back in and make sure it is fixed. This is especially important on older 4X4's that can require significant maintenance! I feel they are trustworthy and reliable and I give them an excellent rating!

MD
Michael D.
Albion, MI
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018
Friendly
I enjoyed the service.

SL
Scott L.
Boulder, CO
Land Rover Discovery
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Alignment
Great. On time, on budget!