Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

354 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
96% Would Recommend
Latest Review 1 day ago

Reviews


SW
s w.
Boulder, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018
Can you say "FRAUD"?
Brought the car for an alignment. Alignments start with checking front end for wear. If those parts are worn, the car can't be aligned until they are replaced. Jeff, in his clam friendly way, told me it could not be aligned because ALL front control arms and both tie rods needed to be replaced. He wrote an estimate for $3,300 to do that. Well, half of the control arms had been replaced less than 4,500 miles prior and the others and the tie rods had been replaced less than 10,500 miles prior. I asked 5 different shops if those parts could wear out that quickly. The unanimous answer was "No." More telling - the next day another alignment shop with decades of experience checked all those front end parts TWICE, found them all to be tight and aligned the car. When I told Jeff I wanted my money back that he charged me for "inspecting" the front end, he opened the register and handed it to me without a wimper. If he'd been truthful, don't you think he would have at least insisted on putting the car on the rack and showing me the play he claimed were in ALL 8 control arms and the tie rods?
I have all the documents to prove all of this. I have ZERO doubt that this was a 100% TOTAL ATTEMPT at FRAUD - with a smiling soft spoken bedside manner perfect for ripping off naïve Boulder rich folks.

AB
Andrew B.
Boulder, CO
Toyota
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2017
Disappointed.
I had issues with vibration so I took my vehicle in to get a tire balance. They balanced the tires, and it did not fix. Had them balance the next day, they took out very large amounts of weights on some tires and added more weights on others, apparently the balance of the tires VASTLY changed in 24 hours.....not possible. I asked them how.. they said "our balancer is finicky"....... Really? is that an excuse?
They gave me another bill. I drove away. The vibrations got even worse.

Went to discount tire the next day and they said the tire balancing was was out. They re-balanced me for $10. Vibrations disappeared.
Other shops I go to, they dont charge me until they fix the problem. This shop tried their solutions and gave me bills all along the way. Didn't seem to care as much.
Friendly service though. I wanted to like you.
Jeff M. from Spruce Street Auto & 4x4 Center responded on 04/20/2017

Stop back in   I'll give you a refund  If what we did was not right I want to make it right

Jeff McKinny
Owner
303-444-1176

JO
John O.
Boulder, CO
Subaru Legacy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2016 Category: Service
John said the service was good. Although, he was told that it would take three hours and it took six and a half hours. He had to call three times to get an update. They did everything they said they would do, but they need better communication.
This review was collected via phone interview by Customer Research Inc.

BC
Benjamin C.
Boulder, CO
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2016
Unsatisfactory work, vehicle in shop for over a month - no apology given
From January-April 2016 I ended up spending nearly $6,000 on work from Spruce Street Auto and 4x4.

After my second visit to the shop, I would not recommend it in the future. The shop had my truck in their possession for over a month. They failed to offer an acceptable explanation as to why the work was taking so long, and offered no sort of apology. Their leisurely approach to fixing my vehicle caused an immense amount of strife in my life, and even delayed me from moving across the country by several weeks.

Not to mention that both times I picked up my vehicle from the shop another component failed within hours. After my first visit where they repaired an intake manifold gasket, the head gasket blew within 5 miles. After my second visit where the head gasket was repaired($4,000 and 5 weeks later) the tensioner assembly failed just hours later.


Maybe this shop is decent for brake jobs and other low tier work, but I certainly would not recommend it as the "True alternative to the dealer" they claim on the website.
Jeff M. from Spruce Street Auto & 4x4 Center responded on 04/22/2016

I'm very sorry that our work took longer than we originally anticipated, Ben. Our time estimates are based on a lot of different factors, and we very rarely have to push back on jobs like these. I'm sorry you had to catch us in such a rare moment. Also, while we perform the best possibly work we can, there's no telling how the car will react to the job once it hits the road, especially if you're travelling across the country. Unforeseeable condition factors can make it possible for repairs to be compromised once they hit the road. We're sorry to hear this was the case for your car, but we're glad to hear you still made it safely to your destination. Take care. -Jeff, Owner.

Jeff McKinny
Owner
303-444-1176

KK
Kim K.
Boulder, CO
Chevrolet Traverse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2016 Category: Service
Kim said when she went to get her vehicle but it was not ready and when was driving her vehicle home, her engine light came on. She does not think they did a good job this time.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Boulder, CO
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/04/2015
Timing belt retry
After a timing belt replacement, I had to return to the shop 3 times. The first two because of check engine lights coming on shortly after leaving the shop. Supposedly the recommended settings on the timing belt were different than what Toyota recommends. They made adjustments 2 times, and the check engine stayed off for a week. Then, while I was driving on the highway, my car lost 80% of its power. The engine vibrated, and then finally stopped. I had to get it towed back into Spruce Street auto. They said that the cam had jumped 4 teeth. Could this have harmed my engine? I don't know.

However, my 1 star rating is because it seemed like they couldn't perform a standard timing belt replacement.

GH
Gladis H.
Boulder, CO
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2015
water leak on my buick
very satisfied with your fast and curtious work.

JM
James M.
Boulder, CO
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2015 Category: Service
James said this business took almost a month to finish the repairs. The initial quote was around $400 but ended up costing him $1,000. He would not recommend this business to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LR
Logan R.
Boulder, CO
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2015 Category: Service
Logan said he would never use them again. He paid $3,000 to have the vehicle fixed and they said it was. The problems with the vehicle were not fixed. They put in wrong parts and did not see all the problems there were. As a result of this visit, he will not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
Shaun B.
Cheyenne, WY
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2015 Category: Service
Shaun said they did a good job but he was disappointed in the cost. He said that he could have gotten the job done cheaper and he believes that they priced gouged him. He will not recommend them for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

AP
Angie P.
Boulder, CO
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2014 Category: Service
Angie said she thought it was a little overpriced and she would not recommend them because of this.
This review was collected via phone interview by Customer Research Inc.

DP
Daniel P.
BR
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2014
Not good enough
It takes 5 minutes to hoist a car up and check the differential fluid. I should have gone to Big O tires where they would have checked that for free instead of getting nickle and dimed out of 15$

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2014
Disappointed
I was charged 15$ to be told my differential fluid was fine. That's a rip, I won't be coming back
Jeff M. from Spruce Street Auto & 4x4 Center responded on 07/25/2014

I am sorry you feel that way but we did put you car up on the hoist and we also had the Mechanics time to pay for.

Jeff McKinny
Owner
303-444-1176

SB
Susan B.
Boulder, CO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Great neighborhood mechanic that you know you can trust.
Thanks to Jeff and Jim for excellent service, fair pricing and caring about customers enough to keep our cars running safely.

RR
Ray R.
Boulder, CO
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
True Professionals
Knowledgeable and Caring > Keep Making A Difference < Thanks >>> Ray

CS
Chantal S.
Broomfield, CO
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great
The guys are really nice and it’s the best price I can get for my car services and it doesn’t take them long to get the job done! Already recommended people here. Will definitely be back thank you!

CB
Carolynn B.
Boulder, CO
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great place!
My husband and I moved here in January and had no idea who to use. After reading the reviews for Spruce Street I decided to give the place a try. I called on a Thursday and set an appointment for Monday. Even though I had not agreed to anything he had already had the part ordered just in case so that he could have me in and out in only one day! I was shocked. I had expected to be out of commission for at least three. This place is amazing and I would recommend it to anyone looking for a long standing (he's been here over 30 years) extremely capable group. I'm telling you this is the place to go.

DA
Dave A.
Louisville, CO
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Sometimes things take time
My Dodge Promaster van had leaking head gasket and radiator. The Spruce Street team did have some problems getting all the kinks worked out but they had great communication with the progress and more importantly they kept the van until it was perfect. Plus they did not extend the cost past the estimate!

Great team!
Dave

Verified Customer
Boulder, CO
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018
Master cylinder
Took second look to find the problem. Finished on time

CH
Carter H.
Boulder, CO
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Excellent 4x4 Service - Told 'Em What To Do and They Did It
After taking my 3" lifted Subaru forester to Big O' Tires and being told I needed rear camber bolts for toe adjustment (which the vehicle has stock), I knew I needed to find an alignment shop that ACTUALLY knew what they were doing. I called Hawley's on Friday and got an appointment scheduled for Monday. Although the alignment took the better part of an afternoon, it was done very well. The mechanic aligned the vehicle according to my strict requests no problem - it now "handles great, and drives straight" as I like to say. Highly recommend for any vehicle, even if it's a bit "specialty" Great doing business with you Hawley's!

-Carter

Verified Customer
Boulder, CO
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Great Service
After checking numerous places for tires, Spruce Street was by far the most informative about which tire would be the best for my car. Fast and friendly service, Jeff was great.