Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

550 Reviews

98% Would Recommend
Latest Review 5 months ago

Reviews


MR
M R.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018
Dont see HOW this place could get any ratings
I dont see how this place gets any ratings at all! I've contacted the several times over the past 6 months to get a quote on some work, and I never get a response!

How can you rate someone who is SO UNPROFESSIONAL they wont even respond to your inquiries???

Very untrustworthy to say the least, if they can't even bother with potential new customers.

JC
Johnathan C.
Plano, TX
Kia Forte
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Spoke with Tasha. She said she was a little upset with this business after they inspected her vehicle. They performed the service, but they gave her a receipt for a Honda vehicle that she does not own. All of the information pertained to a completely different vehicle. She mentioned she still needs her inspection sticker.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 02/06/2017

Tasha,  please contact us to clear this up.  Obviously something went wrong, name on your vehilce in our system is all wrong and would love to fix this and reinspect if the inspection is not valid.  Our State Inspection is done thru scaning your registration sticker and nothing is inputed manually.  again, please contact Bruce or I.

Thanks,

R. Maso


DL
DeeDee L.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2017
Zero Customer Service!
If customer service is important to you don't go to Maso's. Bruce was rude & didn't want to be bothered as he had paperwork to do. Arrive at work early Bruce so you can provide service to customers.

CB
Choy B.
Plano, TX
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2016 Category: Service
Choy said he went to this business for inspection and his vehicle failed.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 08/08/2016

Choy,

sorry tomhear ear that your vehicle did not pass the State of Texas Inspection requirements.  We are licensed to perform the inspections per the State of Texas Vehicle Inspection rules and requirements.  Our State Inspectors are State Licensed and tested.  If your vehicle did not pass, then either there was a safety issue or emissions issue with your vehicle.  You have 15 days to repair the issue and bring back for no fee reinspection.

Best Regards,

Raed M. Maso


CJ
Cameron J.
Allen, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/05/2014
Attitude
I went in for a inspection both of the associates went out of the way to help and answer questions about the check engine light, at the point we are deciding on diagnostics and pricing the manager all while trying to be helpful & friendly confuses me with what pricing he has and that I ALREADY owe him from pulling in the bay. I at this point not having asked for services yet that im being charged for I disagree on having codes read and he promptly Tells me find service elswhere then turns and tell the associate to remove my vehicle. Customer Service Failed!
Next time you get a referral leave it to the guy who had me sold & just was working the details taking over and playing hardball only losses you business from me and mine.

CJ
Cameron J.
Allen, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/05/2014
Attitude
I went in for a inspection all of the associates went out of the way to help and answer questions about the check engine light, at the point we are deciding on diagnostics and pricing the manager all while trying to be helpful & friendly confuses me with what pricing he has and that I ALREADY owe him from pulling in the bay. I at this point not having asked for services im being charged for I disagree on having codes read and he promptly Tells me find service elswhere then turns and tell the associate to remove my vehicle. Customer Service Failed!
Next time you get a referral leave it to the guy who had me sold & just was working the details taking over and playing hardball only losses you business from me and mine.
Raed M. from Maso's Auto Repair responded on 09/06/2014

Inaccurate review......


JC
Jason C.
Plano, TX
Nissan Armada
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2014 Category: Service
Jason said the business was very slow for an oil change and offered no incentive to come back for him, even though he was one of the business' first customers. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

JD
Janna D.
Plano, TX
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2017
Tires were overinflated
I took my car to Maso's based upon the numerous positive reviews from neighbors on the Nextdoor website. Prior to this, I had been taking my car to a different repair facility for 15+ years. The ownership had changed so I was seeking a new repair shop. I needed an oil change so I called the facility to see if I could schedule an appointment. I was told that no appointment was needed and that I could just bring it on by even though it was late in the afternoon. The person at the front counter was friendly and he immediately took my car back for its oil change. I asked if they could do a standard inspection of all belts, fluid, etc but he told me that he wasn't qualified to do so and that he could only change the oil, fill my wiper fluid, and check the air in my tires. I probably should have rearranged to come back when someone was there who could do the necessary maintenance inspection but I did not. Shame on me. When he was done with my car, the tech told me that my tires had been very low in air and that he had taken care of it. He also topped off the windshield wiper fluid. Flash forward to today. 3 weeks had passed and I was going to inflate the tires. This is when I discovered that all 4 tires had been SUBSTANTIALLY overinflated. The front tires should be 30 psi and the rear tires should be 29 psi. Instead, every single one was over 35 psi. My car had been in my garage overnight when I checked the pressure so the tires were cold and not giving me a false high pressure. My guess is that the tech probably inflated the tires to the pressure stated on the tires (44 psi) instead of getting the correct pressure from the driver's side door in the car. I am really upset over this and will most likely not take my car back to them. Driving a car with overinflated tires is not safe! This is a shame as they were very friendly and quick but I need to be able to trust that the people maintaining my car are doing the work properly.

CS
Carolyn S.
Mc Kinney, TX
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2015
Friendly
Had my oil changed and car inspected. Everyone very nice. Only disappointment I had is mechanic did not put my oil pan (metal plate) back on correctly which caused a noise when I was on the freeway that scared me. I had to go back to have them check it out. They had missed a screw when putting back on. Need to make sure done correctly next time.

MC
Martin C.
Plano, TX
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2014
friendly people
Should honor competitor coupons. Technician forgot to reset on board computer for oil life.

BB
Bill B.
Plano, TX
Toyota Highlander
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2014
1st Time
All ":A" ok. New start. New growing pains.

SB
Satanarayana B.
Plano, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2018 Category: Service
Satanarayana said the service was good. This was his first visit.
This review was collected via phone interview by Customer Research Inc.

EA
Erick A.
Frisco, TX
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Erick said the team did a really good job. His vehicle still has a bit of an oil leak after the oil leak repair, but everything else was good.
This review was collected via phone interview by Customer Research Inc.

AC
Alberto C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Alberto said the staff does a good job. He had an issue with this business, but they fixed it.
This review was collected via phone interview by Customer Research Inc.

ST
Sivakumar T.
Plano, TX
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Sivakumar said the business provided good service. The price was high.
This review was collected via phone interview by Customer Research Inc.

MO
Matt O.
Plano, TX
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Matt said it was a little crazy when he dropped his vehicle off.
This review was collected via phone interview by Customer Research Inc.

SR
Srinivas R.
Plano, TX
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2017
Quick and Courteous
This place has been my goto car shop since past two years. All the people here are very talented and focused on the job, being friendly at the same time.

HR
Horacio R.
Plano, TX
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2017 Category: Service
Horacio said the staff have good timing and their quality of work is good. He is pretty satisfied overall.
This review was collected via phone interview by Customer Research Inc.

BM
Barbara M.
Plano, TX
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2017
Oil Change
Maso's is always very efficient. They do a great job and are friendly.

SA
Sulaiman A.
Plano, TX
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Sulaiman said they did a good job but they didn't finish.
This review was collected via phone interview by Customer Research Inc.