Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

685 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
Latest Review 3 days ago

Reviews


MA
MICHAEL A.
Lagrange, GA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016
Problem solved!
Mr. Baker explained how a billing oversight occurred with my transaction and promptly refunded the overcharge. I would be happy to do business again with them any time

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/26/2016
Happy but Disappointed
I loved the product that I purchased, the ability of the business to get my truck in quickly, and the price. I was very disappointed that I was sold something (some sort of nitrogen program)that I didn't request or want. I thought it was deceptive to sell me $50 worth of something without asking me.
Terry B. from Lee's Crossing Tires and Service responded on 05/26/2016

We will gladly refund and cancel to Road Hazzard / Road side asst program. We urge our customers to buy this package as it provides a great protection.


KT
Katie T.
Lagrange, GA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2015
Staff is very friendly.
I truly appreciated the phone call from Mr Terry, thank you very much.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2015
Oil Change
I came in to get my tires rotated and I was advised I was over due for an oil change. I usually have someone else do it, but because I was told by the desk clerk that it would only run me $30-35 I said ok and they changed it. I have never paid over $30 for an oil change. When he came back and told me my bill was $50 I was shocked and very displeased. I feel as if I was misled. He told me that that was just the change and didn't include the oil. My truck took 7 qts. If I had known that up front when I asked I would've said NO. I feel as if he wasn't completely honest with me when I asked, I should've been told that up front.
Maybe that was just a shady business move or a lack of knowledge but I will never have it changed there again.
I have been in there before for business and have not once had bad service. Workers and manager are always super friendly, I left very disappointed.
It won't happen again.
Terry B. from Lee's Crossing Tires and Service responded on 08/27/2015

Thank you Katie for allowing  the oportinunity to speak with you about your concerns on your last visit with us. Your feedback allows us to correct our short comings and keep them from happening again in the furture


PC
PAT C.
Lagrange, GA
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2015
Told one price, charged another.
I was called twice. If twice is "many", ok. I complained when I was there and I was told the price was higher because of the diagnostic charge. Knowing I was not happy, Robbie even said, "Well, I hope you'll come back," to which I did not reply. This is America. You're free to run your business however you see fit and I'm ok with that. If you charge a diagnostic charge, you charge a diagnostic charge.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2015
Told one price, charged another.
In the 32 years I've owned vehicles, I've never been charged a "diagnostic charge" when I've had a vehicle repaired somewhere. I understand a "diagnostic charge" if they tell you what's wrong with your car and you take it somewhere else to be fixed or you fix it yourself to save money because they have time involved.

I was called and told my car would be $374 to repair. I told them to go ahead and fix it. They did not tell me it would be $374 plus a diagnostic charge or any other charge. When I went to pick up the car, I was told it was $412.75. When I said I was told $374, I was informed of the diagnostic charge.

When someone quotes me a price to fix something, that's what I expect to pay. If you're digging around in there and find something else wrong, you call me and tell me what you found and give me a new price. No problem. When you call me and tell me it's X dollars to repair my car, I agree to that and the amount is higher when I pick it up, I'm not ok with that.
Terry B. from Lee's Crossing Tires and Service responded on 03/24/2015

I Have tried many times to respond to your concerns about charges on your last vist. I will be more than happy to review your concerns and try to resolve any issues. We Value your business


JB
James B.
Lagrange, GA
Pontiac Montana
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2015
did not fix what was wrong
I took my vann in to get back brakes and ended up not getting them because i was told do not need. Well the brakes are still making the same noise i took them in for to start with. Scared to take vann back because dont know how much will cost this time.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2015
close to home
Very expensive
Terry B. from Lee's Crossing Tires and Service responded on 02/17/2015

Mr Boggs, I have reached out a couple of times to you with reguard to your concerns about the cost of repairs on your last visit. We take alot of extra measure to purchase quality parts and provide the best service in the area. This means at times we do pay more to ge dependable parts we can stand behind for two years / 24000 miles. Thank you for your business and trust
Terry Baker
Owner


JB
Jonathan B.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Jonathan said the staff did great good quality work. They had good customer service, everyone was friendly, the work was done in a timely manner, and nothing was damaged.
This review was collected via phone interview by Customer Research Inc.

GO
Greg O.
Lagrange, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Prompt service and friendly people.
Lee's Crossing Tires is a great place for tires. Their prices are competitive with anyone. What I like the most is the great service. There is a great staff that goes out of their way to make your visit a good experience.

TC
Tim C.
Lagrange, GA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Tim said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

EN
Eddie N.
Lagrange, GA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
flat tire
I would tell every body I know to use them.

Verified Customer
Lagrange, GA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Outstanding!
Went in for an oil change, and got out quick! That's the ticket!

RR
Randy R.
Lagrange, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Every thing was great
Y’all did great job thanks

JH
Jeff H.
Lagrange, GA
Honda Passport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
great service/cost
very good

EN
Edward N.
Lagrange, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great Service
Your problems are handled in a timely and professional manner. Lee's Crossing Tire does quality work and backs the work they do up, Our family trust and feels taken care of at Lee's Crossing Tire!

DM
Dave M.
Lagrange, GA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Lee's Crossing Tires and Service is best place in town
From the moment you enter the store, the staff at Lee's Crossing Tires and Service provide exceptional customer service and quality work at reasonable prices. Terry Baker and his team are always my first choice for tires and service.

LG
Lavelle G.
Five Points, AL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Tire Rotation and Repair Quote
The tire rotation was efficient and well done. The attendant prepared a quote for me that was thorough and to my specifications. The desk attendant was extremely courteous and helpful.

CW
Connie W.
Valley, AL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Connie said the business is close to work and they have good service.
This review was collected via phone interview by Customer Research Inc.

LF
Lynn F.
Lagrange, GA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Friendly staff, very helpful.
Good service

JH
Jeff H.
Lagrange, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
The employees are very knowledgeable.
Awesome place...

WV
Wendy V.
Lagrange, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Wendy said the staff made sure the vehicle service was completed, and it was returned back to her quickly.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Lagrange, GA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
James said the business is the best.. They are courteous, and he is thoroughly satisfied.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lagrange, GA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Buying new tires
Location and great customer service