Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

623 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
Latest Review 3 days ago

Reviews


MK
MJ K.
Auburn, AL
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2018
Horrible experience...
My experience at this shop was horrible this time. Went there believing getting warranty on my right rear wheel bearing which was replaced by them about 11 months ago. They said the noise was from the heat shield bent and rattling and it'll be $79 for straightening. Also they asked me if I was aware of the TPMS indicator is on because of the tire pressure sensor was not good and they said the price would be $158.90 and I said go ahead and fix them all. ... The day after I got my car back, the TPMS was back on and went back to them and they did something and I got my car back again. Same day on the way back home the TPMS was back on again.... And I went back to the shop for the same problem 2 more times for the same thing and I asked for refund but the owner wanted to fix it one more time and it seemed fixed. And then I was leaving work, got in my car, started engine, and then Low Tire Pressure sign was on. But drove straight back home from work because the shop was closed, and got back home and found my right rear tire was flat. Sweating, I put my spare tire on..... Next day, Saturday morning, went to Walmart Auto Care Center to fix the flat tire. Received my car back and the invoice was $0 and the reason for flat tire was "Loose Wheel Sensor" and they fixed it for free ... The result was, Lee's Crossing Tire & Service didn't finish the job completely and Walmart finished it......
Terry B. from Lee's Crossing Tires and Service responded on 08/13/2018

I am very sorry to hear of your problem with the sensor being loose. I have reviewed this with my tech. He assured me he did tighten the sensor and rechecked the work for leaks. I deeply apologize for the situation. Please accept a free oil Change as a gift for this experience.


RH
Ricky H.
Georgia
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Ricky said he is out of $1,200 and the staff totally destroyed his vehicle. The air conditioner is still not working and is blowing hot air. They would not take his debit card and he had to pay them cash money. They did not give him his new parts back and had to call the police to get his vehicle and will be taking this facility to court and is suing them.
This review was collected via phone interview by Customer Research Inc.
Terry B. from Lee's Crossing Tires and Service responded on 08/09/2018

This Customer provided his own parts and Diag ask for us to install his parts after service was provided additional work was needed which he declined. we would accept his card due to he told us he was going to dispute charges for work performed. he called Police which told him to go get cash as they would not accept the card after being told it would be disputed. This customer used profanty towards my employees and then after getting his car went to work on it in our parking lot. riping parts up etc. then burned tires out of parking lot into traffic. this person is not welcome back ..


SG
Shannon G.
Lagrange, GA
Dodge Challenger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2018
experience
I'm usually pleased w\the services I receive but this past experience was not good at all. I took my car to be serviced for back brakes on 3/9 and I got a phone call stating that is was not my brakes that was making noise it was my rotors and they needed to be turned ($110.00). The guy(very nice) at the desk told me if I have any problems to bring my car back and they would fix it. Saturday headed out of town; my breaks still sound the same. I take my car back on 3/15 to be re-serviced and I receive a call stating that I needed back breaks and it would be $150(that's why I took my car to them in the first place) I didn't think I should have to pay a extra fee and the $110 I paid; I felt as if it was a waste of my hard earned money for my car to sounding the same.

PB
Pamela B.
Franklin, GA
Dodge Durango
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2018 Category: Service
Pamela said the service was good, up until the point where the employees tried rolling up her windows. They should not have, because it was a tire repair issue. She stated the manager was very rude and disrespectful when she inquired about the employees just taking a moment to put her window back on track. The employees broke the window and are now refusing to fix the issue. She plans to call the Better Business Bureau.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Lagrange, GA
Mazda Protege5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2018 Category: Service
Tony said he brought his vehicle in for squeaking belts. The belts were replaced but the noise continued. He went back to the facility and was told he had issues with his transmission. The squeaking noise is still an issue. He stated the cost of repairs are somewhat pricey.
This review was collected via phone interview by Customer Research Inc.

JR
Jim R.
Pine Mountain, GA
Mazda Mazda3
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2017 Category: Service
Jim said the staff put the wrong tire on his vehicle. He is still driving around with the wrong tire. They ordered another one about a week ago. He keeps calling them and they keep telling him the tire is on its way.
This review was collected via phone interview by Customer Research Inc.

LK
Leslie K.
Lagrange, GA
Saturn Sky
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2017
A lost art - respectful and honest service???
As much as I repsect the owner of Lee's Crossing Tires, recent experiences have changed my opinion about the integrity of the business and some of it's employees. Long story short: I smelled gas in my car. Four visits consisting of the replacement of fuel injector seals and a high pressure fuel pump, and a cost of $1400.00, I still smell gas and now have an oil leak! The worst part of this costly drama, is that one of the customer service employees actually told my husband that we needed to take my car to another car repair shop on our last visit!!! We were ideal customers - Dutifully trusting them each time a bill was presented and trusting that they fixed the problem, when they had not on numerous occassions. I guess they just got tired of ripping us off. As a customer with no mechanical background, it's now very difficult for me to consider taking my car to a repair shop. I HAVE to TRUST that the customer service representative, the mechanic(s), and the owners all have my best interest in mind when I bring my car in. Right now, I simply do not. I hope to find a local shop that is not in the business of ripping people off and that can provide me with respectful and honest service I seek.

LG
Lavelle G.
Five Points, AL
Buick LaCrosse
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017
Tire Rotation
I called and made an appointment to have my tires rotated so I would not have to wait forever. It was over thirty minutes before they even moved my car into the bay. It only took about fifteen minutes to rotate the tires. I was there 45 minutes for something that should have required twenty minutes. The staff at the desk (computers) hardly addressed me when I came in. They are very unfriendly and seem to care less that you are a customer. Also I noted a decided difference in the manner in which they addressed male customers and female customers. Women deserve to be treated as equals. Believe it or not women are as intelligent as men. This was an extremely distasteful and not satisfactory visit.

NJ
Nurse J.
Douglasville, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2017
Damaged to skid plate, check engine light still coming on, costly, and errigant
Been using service for nitro tires , brakes, and oil change. Moved to Alabama and used someone else. Was told by them before service that the skid plate only had one screw intact and apparently that the previous service people had forgot to put them back on after oil change. Driving down interstate and plate came off possibly damaging tires and under pinning. Called Lee's crossroads to let them know they need to pay for replacing skid plate. Stated it wasn't their fault because I couldn't prove it wasn't already damaged. Also, check engine light had been coming on since using their service. Charged me for diagnosing the car. Paid for fixing damage that they probably did. Had to bring it in a second time because check engine light still coming on. Charge me additional fee. Three months lately, check engine light still coming on. Wouldn't ever let them touch my car again. Arrigant and pompous. I wish they were as good as they thought they were.

CC
Carol C.
Hogansville, GA
Toyota Highlander
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2017
Beginning to lose my trust in this place.
I had new brake pads put on at another place 3/2017. When I brought my car in for rotation in May I was told I needed new back brake pads which were the ones replaced. I thought no way, and declined until I could have someone else look at. Sure enough when I had someone else look at and they showed them to me, my Brake pads are fine! Then the last of June I received an email for an appt on 7/3 which I confirmed by email. I show up on 7/3 which is about a 20 minute drive for me and they are closed. I was not happy since they had initiated the appointment. The following week I go back for tire rotation and explained what happened about the appointment. They never even tried to apologize just told me that was computer generated. They rotated and my tires and brakes were never mentioned. So I'm pretty much done.
Terry B. from Lee's Crossing Tires and Service responded on 07/13/2017

I have reviewed the service history on Ms. Crews. we did not recommend brakes on this visit. Her brakes were replace here in March of 2017. The appointment was never set as Ms Crews never confirmed the appointment. we are sorry about the inconvience but we have closed the first week of July for 12 years and post the closing 4 week prior to closing every year.


AS
Amanda S.
Brewton, AL
Ford F-250 Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017
Mechanically great
Mechanically was great, but evidence of smoking in vehicle, grease on seats, and wind shield washer hoses broke

JH
Jevon H.
Franklin, GA
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2017 Category: Service
Jevon said he brought a wheel in to be mounted and they scratched it all up. They did not want to admit that they did it and they didn't even try to fix it. He will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.

JN
Jean N.
Lagrange, GA
Chrysler 300M
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Jean said she would have liked to have had her vehicle picked up for service when she could not drive it. There is still a rattling noise coming from the vehicle.
This review was collected via phone interview by Customer Research Inc.

CL
Connie L.
Lagrange, GA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017
The actual service (tire)
Everyone has a opinion. Setting there listening to one of the service people negatively comment out loud to on everything PresidentTrump has to say was irritating. That is no place to have a self conversation out loud. We are Americans and he is our president. If it was an intelligent conversation with someone else it would have been different. Thought it was a tire store not a Trump bashing political store.

TL
Tanner L.
Lagrange, GA
Jeep Wrangler
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/02/2017 Category: Service
Tanner said he did not have a problem with the work. The problem was with the cost. He initially got a quote for $941 but when he picked up his vehicle the total cost was $65 more. He did not receive a call informing him of the change in price. He also wasn't informed that it would take longer because there was additional damage.
This review was collected via phone interview by Customer Research Inc.

DB
Diana B.
Lagrange, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/26/2017
DECEPTIVE PRICING ON PARTS
OVERCHARGING ALMOST 60% for parts, and saying that's what they were charged, when I called auto parts store and found out otherwise.
Terry B. from Lee's Crossing Tires and Service responded on 02/02/2017

Called Ms. Butler, Found that parts were found outside of Lagrange. No Parts were available in LaGrange. we sent to Al to get parts a standard parts markup was used in pricing of 35%. I explained I have to make a profit on parts and labor charged in order to stay in business and pay my employees. We went above and beyond to get her vehicle back to same day. while changing a fair markup. we simply cannot buy a part and sell it for what we pay for it. our pricing is most always below the manfacturer suggusted retail price


PH
Pat H.
Lagrange, GA
Kia Soul
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/23/2016
Unhappy
I came in to get nitro in my tires but I also was there following my daughter because her car had broke down. I've been a faithful customer for quite some while and recommend yall to everyone i know but I will never step foot in there again and I am letting everyone know just how dishonest you are! You changed the oil in her car 3 weeks ago and never mentioned anything was wrong. When we brought it in you told her it was a valve cover loose and oil had leaked on the alternator enough to ruin it. I called my friend who's a mechanic in Columbus and he said that is something yall should have caught when you changed the oil 3 weeks ago. I called back and spoke to Terry and he basically said I didn't know what I was talking about. My dad found online that it was covered by Hyundai because there's a recall on the valve cover. Hyundai also said yall should have caught it. When our friend came to tow he was told we would have to pay $69 for diagnostics before he could tow. We had to pay for it to be diagnosed for something you should have caught 3 weeks ago! You are very dishonest people and it saddens me to know that you can take advantage of people so easily!

KO
Kaleesha O.
Lagrange, GA
Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/16/2016 Category: Service
Kaleesha said her experience with this business was very unprofessional and dangerous. Her experience started at 1:00 pm and she got a flat tire, while she was driving. She called assistance for a tow. The tow driver arrived with his wife and child in the vehicle. He plugged the tire, instead of towing her vehicle. She kept driving and the tire went flat again. The same driver came again, with his family in the vehicle and he still didn't tow her vehicle. He plugged the tire again. She drove a little further and she got another flat tire. The same driver came, again. She waited for about 45 minutes for him to drop his family off and then he come to tow her. The supervisor came and plugged the tire, but the tire went flat again. Finally, around 6:00 pm her vehicle was towed to this business. When unloading her vehicle, she was informed her vehicle should have been towed on a flatbed and not by lifting the vehicle by the front bumper. The vehicle should have been set with the wheel of the flat on the cinder block, for an even landing. The bumper was damaged. The tire had a hole on the side and should have never been plugged. The driver didn't appear to have the proper training. The entire experience was really bad.
This review was collected via phone interview by Customer Research Inc.
Terry B. from Lee's Crossing Tires and Service responded on 11/21/2016

We did apologize to Ms. Oneal. This was a new employee which had come to our company with experience. however we did accept responsibly of this mistake and the car was repaired and the shop of your choice. We are human beings which will make mistakes however we do try to correct our short comings and always do the right thing.


JC
Joey C.
Lagrange, GA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2016
Bad
Truck still has heater coil problems, radiator still leaks even though it is new, there were signs that stop leak was put in the radiator the last time it was in, very disappointed with the service since the new building opened. I don't know what has changed but it needs to go back to how it was before they moved. :(

BB
Brent B.
Sharpsburg, GA
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2016 Category: Service
Brent said he called to have his daughters vehicle towed at 11:30 am. After about an hour and every hour thereafter, he would call and he would be told they were 30 minutes away. Finally after sitting there for close to five hours, he called AAA and they came in 15 to 20 minutes. When he passed the facility, his daughter's vehicle was right down the street not even 3 miles a way. When he spoke with John and another person he just asked what was going on and he said that the day after Labor day is the busy time of the year. He just asked to see what would be said since they were so busy. If they would be able to fix his daughter's vehicle and he said yes he has 12 hungry mechanic's waiting to fix vehicles. He thought that was funny because he never even asked what was wrong with the vehicle and he had already waited close to 5 hours for them to come and get it from down the street.
This review was collected via phone interview by Customer Research Inc.