Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1054 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago

Reviews


VB
Vern B.
OCEAN ISLE BEACH, NC
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2014 Category: Service
Vern said this business does an exceptional job.
This review was collected via phone interview by Customer Research Inc.

JM
Jaime M.
Irmo, SC
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2014 Category: Service
Jaime said Scott, the service advisor at this business, was really nice. He helped her get a rental vehicle and returned it for her. He was helpful and explained everything to her. The vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

AQ
Amir Q.
Lexington, SC
Mercedes-Benz C320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2014 Category: Service
Amir said this business fixed what needed to be fixed. They gave him the option if he wanted to have more work done, which he appreciated.
This review was collected via phone interview by Customer Research Inc.

WK
Wali K.
Columbia, SC
Audi Allroad
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Wali said they cleaned the outside of his vehicle which was not part of their job. They are professional and know what they are doing. He is at peace knowing his vehicle is in good hands.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2014 Category: Service
Steve said the business is very personable and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2014 Category: Service
John said this business always does good work promptly and within the price quoted.
This review was collected via phone interview by Customer Research Inc.

KP
KYM P.
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2014
The super friendly staff and quality of service they provide. It's consistent every time.
It's always a pleasure dealing with Brown Motor Works. :-)

LM
LINDSAY M.
Columbia, SC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014
Going above and beyond
The service we received at brown's was awesome. I was having tires put on my car that I had shipped to brown's from georgia. We dropped it off around 8am and by 10:30, I was notified that it was ready. When I went back to pick the car up, not only were the tires installed, but the entire vehicle had been washed, vacuumed, and cleaned on the inside with no extra charge to me. I was stunned. It looked awesome, the tires were nice and balanced, and overall, I was very happy with the service I received.

DR
DANIEL R.
Columbia, SC
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014
Great customer service
Awesome service from Leroy and Chuck, provided me with a ride back home and picked me up, and even brought back my old tires.

DB
DANA B.
Lexington, SC
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2014
Excellent work
Excellent work at a reasonable price

HR
Haran R.
Columbia, SC
BMW 2002
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2014 Category: Service
Haran said they were great and provided excellent service.
This review was collected via phone interview by Customer Research Inc.

DG
Donna G.
Columbia, SC
BMW 550i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014 Category: Service
Donna said the staff at this business was very professional. They kept her updated everyday. It was a great experience.
This review was collected via phone interview by Customer Research Inc.

MA
Mary A.
Columbia, SC
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014 Category: Service
Mary said they have always been great. They have fair prices. They give good advice.
This review was collected via phone interview by Customer Research Inc.

KB
Kirby B.
Irmo, SC
Mercedes-Benz CL500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2014 Category: Service
Kirby said this business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

CA
Carole A.
West Columbia, SC
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014 Category: Service
Spoke with Robert. He said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DL
Debra L.
West Columbia, SC
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014 Category: Service
Debra said this business had always been prompt. They are courteous and provided her a loaner. The staff was great.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
Lexington, SC
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2014
Excellent persistance in locating the problem
Great work on my BMW! Even though you had it for 3 weeks, you did locate the problem which was a lot less expensive that other repair shops were planning to do. Thank you for being persistant.

BF
Billy F.
Columbia, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2014 Category: Service
Billy said they always do a good job and the customer service is nice.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Columbia, SC
Mercedes-Benz CLK430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2014 Category: Service
Jason said he had no problems with the service he received at the business.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Columbia, SC
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Steve said the service was wonderful at this business, as usual. He got his vehicle back earlier than expected. The price was fine. John, in the parts department, always bends over backwards to help him.
This review was collected via phone interview by Customer Research Inc.