Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

953 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 8 hours ago

Reviews


JN
JERRI N.
Columbia, SC
Jaguar X-TYPE
Verified Customer
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03/22/2019
"Brown's The Best"!
After 45 years of driving, working on vehicles, and having maintenance performed by vendor's in the business, Brown's Motor works is without question the most customer friendly and one of the most knowledgeable group of mechanics and administrative staff personnel that I have had the pleasure to do business with. From my first phone call to the final pick up of my 2004 Jaguar X-Type, my experience was fantastic! DGN

WM
WILLIE M.
Columbia, SC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Service and price
Service was fast and top quality,,,,,,,

PJ
PATRICK J.
Orangeburg, SC
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019
Good service. Knowledgeable.
When a previous auto shop couldn't fix my vehicle after three days, Brown's found my problem within a day, ordered the part needed, and had my vehicle back in a timely manner. More reasonable than the dealer.

BH
BUBBER H.
Columbia, SC
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Traverse
You guys are real pros. I never get the feeling that I
can't depend on you all.

Thanks.

TT
TONY T.
Hopkins, SC
Mercedes-Benz GL-Class
Verified Customer
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03/19/2019
Awesome customer service and the friendly atmosphere! Very honest service techs!!
Mr. Leroy and Scott are the best at what they do! No lies, no gimmicks... They don’t sell or service what you don’t need. Honestly is their best policy!!!

JN
JOHN N.
Columbia, SC
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Great service
I have been going to Brown motor works for about 15 years. I have no comparison with other car repair outfits because their service has been so great that I have never had the need to go elsewhere. I have referred this outfit to all of my friends and employees. If you want to have your car repaired by a really honest and decent collection of employees I could not recommend these people higher.

RA
RICH A.
Irmo, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Screen in my BMW
They did an awesome job, and I will ALWAYS use them for all future service. They are very honest and professional. Thank you

LD
LIZ D.
Columbia, SC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Customer
Fabulous people! Knowledgable competent and super helpful. They can do it all . . Go see them!!!

BM
Bobby M.
Little Mountain, SC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Bobby said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DE
DAN E.
Irmo, SC
Mercedes-Benz E430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Outstanding Service at Reasonable Rates!
Recent visit had A/C work & oil change on my Mercedes. Dropped it off early. Scott handed me keys to a loaner car, which was a surprise. It allowed me to do errands while the repair was done. Car fixed by 2 PM. Runs great & A/C is ice cold! If you have a BMW, Mercedes, Lexus, Volvo, etc, don't pay dealer prices. Let A.J. Brown and his team do the work for you. You will be glad you did! PS They don't always have loaners, but they will give a ride home if you need it & pick you when the work is done, if needed. Lastly, they wash your car after the work is done, too! Very happy camper here!

BS
BRUCE S.
Chapin, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Good straight up dudes
Always take my cars here...after a recent service whoever washes the car even cleaned my yeti tumbler that was in the cup holder...good dudes

Verified Customer
Columbia, SC
Mercedes-Benz C240
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019
Customer Service
Brown Motor Works mechanics are knowledgeable about the cars that they service.

LW
LA TONYA W.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Great job once again!!!
I love Brown Moror Works on Broadriver! They are all so friendly and helpful. The customer service is excellent. This is my 2nd vehicle that I've had serviced with them. I will always use them, and recommend them to anyone!

Verified Customer
Graniteville, SC
Jaguar S-TYPE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2019
Its NOT GREAT.
I TOOK MY CAR FOR ONE THING AND THEY CALLED ME AND LIED TELLING ME SOMETHING ELSE WAS WRONG SO THEY COULD FIX IT. SCAMMERS THATS WHAT THEY ARE!!!

JG
JEFF G.
Irmo, SC
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Best service ever
Professional and courteous. Highly recommend

NB
NOELLE B.
Columbia, SC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Great Service as Always!
I received great service from Brown Motor Works as always. I wouldn't go anywhere else.

Verified Customer
Columbia, SC
Mercedes-Benz C230
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2019
RIPOFF
My first time going to Browns was back in October,2018. SINCE THEN I have been back to brown about the same issues repeatedly and every time they call me back to get my car they tell me everything is perfectly fine. I have probably been to Browns a total of 10-15 times back to back. Only things I had issues with was my alignment, and an oil leak. THIS MAKES ABSOLUTELY NO SENSE! 2 issues and I been back there TOO MANY times. At this point i’m furious I was told my oil leak was fixed and they checked it replaced the valve cover gasket but I could still smell burning oil as I drive I take my car back multiple times about this and each time they tell me “it’s just residue no leak” but this time I go back now I need a new cam shaft I get that changed i’m picking up my car and now “the whole housing has several leaks” my dad asked for a quote and the man literally told me i’m not going to give you a quote ..... why? I definitely asked for one unless what you telling me to get fixed is a lie. But no quote ok. I first went for an alignment “you need all new tires before we can do that” I had new tires in the front so I go get brand spanking new ties and get them put on December take my car back “your rear row is out and we don’t know why” (I recently got back suspensions done ) got that corrected take it back for alignment they do it, but something just ain’t right I go back tell them it’s off “nothing wrong with alignment you need new front tires” ABSOLUTELY NOT it is new “well the passenger side needs air” but everything is fine. This was probably January now. It is now March not even 4 months of driving with my BRAND NEW tires they are COMPLETELY BALD ONLY ON THE INSIDE due to my tires dragging. And mr front desk tells me well we said your rear tow was out. I HAVE BEEN HERE 10 TIMES SINCE THEN DO NOT PLAY WITH ME BECAUSE YOU GUYS SUCK AT YOUR JOB AND YOUR MECHANICS ARE TRASH! i’m completely disgusted with this shop once they figure out what they did to my car I will NEVER BE GOING BACK and I will advise anyone else not to go either. Would’ve been 0 stars if I could.

Thanks :)

AF
ALAN F.
Irmo, SC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Reliable and trustworthy
The folks at Brown are honest and do a great job at a fair price.

MB
MARCIA B.
Columbia, SC
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
They're Honest - even if I don’t like it.
I’ve been a customer for many years, through at least 3 Volvo station wagons. The staff there are competent, courteous, helpful and fair. Even when they delivered the bad news that my car needed to be replaced.

DH
DAVID H.
West Columbia, SC
Toyota Tacoma
Verified Customer
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02/22/2019
Professional and knowledgeable staff!!
As always Brown MW does a great job. Been using them for 20 years and as always they do a great job!!