Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

749 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 days ago

Reviews


SW
Sterling W.
South Carolina
BMW 745Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017 Category: Service
Sterling said the business did a good job. He has already recommended it.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2017 Category: Service
Sterling said his overall experience was less than average but they did good work.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 06/06/2017

I am glad we was able to resolve the problem with the battery .Hope we can help you agin soon


Anonymous avatar
Verified Customer
Blythewood, SC
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Awesome friendly people that love their jobs
Awesome awesome awesome awesome awesome people so nice nice nice Leroy the best he’s awesome super super duper

Anonymous avatar
Verified Customer
Lexington, SC
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Trustworthy
We can always count on courteous service and an honest assessment of our vehicle at Browns. We would not trust our car to anyone else.

PP
Pravin P.
Columbia, SC
Mercedes-Benz GLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Pravin said the service was good. However, he said he had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

MA
MR A.
Sarasota, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2018
HIGHWAY ROBBERS
This place is a rip off and when I say rip off I mean RIP OFF!!. I am a military service member and have been away from home for almost ten years.During that time my wife has had our 2002 BMW (excellent condition low mileage) service there.I have always been skeptical of the prices they were charging her but I had no other alternative.

I recently retired from the military and sent my wife with the car in for a check of the AC, and rattling noise under the car which I thought was the catalytic converter. When I received the price quote I almost fainted. $5,501.55.Yes you are reading correctly!!. FIVE THOUSAND FIVE HUNDRED ONE DOLLARS AND FIFTY CENTS!!

They basically wanted to replace the entire AC system compressor dryer and add refrigerant and replace catalytic converters.I took the car to a German mechanic shop and it took him 15 mins to realize the system had too much refrigerant 9.69 when the system was designed to hold 7.6.He vacuumed the system checked for leaks, refilled the system with the required amount and WHALLA! the AC was working perfectly.

I did not need to replace the dryer,compressor. The car did not need the catalytic converters replace either the heat shield was banging against the muffler.
So Brown Motor Works was robbing my wife for the ten years she took the car there while I was on active duty which I knew but had no alternative.

Bottom line!! - Either they cannot do a proper diagnosis or they are highway ROBBERS preying on innocent women, who fall prey to their ridiculous, prices. DO NOT TAKE YOUR CAR THERE! UNLESS YOU HIT THE LOTTO!!
R.A. B. from Brown Motor Works responded on 06/21/2018

Mr.Alexander.I can not find a invoice where we have worked on this vehicle.Can you give me the invoice number off the repair order we gave you so i can check on this please?


PF
PATTIE F.
Columbia, SC
Volvo V70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Great Customer Service
I needed to have my oil changed and coolant checked on my 2004 Vovlo station wagon and Brown Motor Works was able to service it the same day that I called. I am very pleased with the service, receiving my vehicle inspection by text and the costs. I will continue to have my car serviced there in the future.

SG
Sammy G.
West Columbia, SC
BMW 745Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Sammy said the business did everything they said they would do and their work was up to par.
This review was collected via phone interview by Customer Research Inc.

JS
Jackson S.
Signal Mountain, TN
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jackson said the business did a good job. They kept him informed, and he appreciated online status updates. The service was on the pricey side.
This review was collected via phone interview by Customer Research Inc.

SB
Sandra B.
Chapin, SC
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Sandra said the staff was very professional and enthusiastic.
This review was collected via phone interview by Customer Research Inc.

JT
Jerrold T.
Columbia, SC
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jerrold said the customer service and the service were excellent. The employees were fast and they go out of their way to help in any way they can. Scott and Leroy are the best and RA is a very good business owner.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Prosperity, SC
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
great service
The experience is always so positive.

NG
Nick G.
Chapin, SC
Mercedes-Benz GL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Nick said the technicians does fine work. The experience was good. He has used them for a long time because they do a great job.
This review was collected via phone interview by Customer Research Inc.

GB
Guy B.
Columbia, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Guy said the business does what they say, in the time they told him, and they keep him informed.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Columbia, SC
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
John said the business has always done a good job. He said they let him know what needs to be done, what the cost will be and the work gets done.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Irmo, SC
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great Customer Service
They are very nice people and seem to provide an excellent service.

FR
Frances R.
Blythewood, SC
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Frances said the business does a great job and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

BR
Bubba R.
North, SC
Land Rover Defender 90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Bubba said the business handled the service well and they kept him informed during the whole process.
This review was collected via phone interview by Customer Research Inc.

AM
ANN M.
Columbia, SC
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
REPAIR OF 2004 MINI COOPER
THIS IS THE SECOND ENCOUNTER MY DAUGHTER HAS HAD WITH THIS COMPANY.THE WORK IS EXEMPLARY.THEY EVEN WASH THE CAR AND CLEAN IT AFTER THE REPAIR.ALL REPAIRS ARE EXPLAINED BEFORE THE WORK IS DONE AND THE ATTITUDE OF EVERYONE THERE IS INVITING,.VERY KNOWLEDGEABLE AND ATTEMPTS TO CONFORM TO THE CUSTOMERS SCHEDULE.

KS
Khalid S.
Columbia, SC
Mercedes-Benz 300SD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Khalid said he has been dealing with the business for years. They are very good, and he is very pleased with them.
This review was collected via phone interview by Customer Research Inc.

WB
Willie B.
Columbia, SC
BMW 328i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Willie said the business did exceptional quality work.
This review was collected via phone interview by Customer Research Inc.