Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1022 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 1 day ago

Reviews


WL
WILLIAM L.
Conway, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Vacation Interruption
We were on our way to the mountains and developed A/C issues out side of Columbia. We had planned to stop in Columbia. The next morning we called Brown’s and they got us in early. Chuck gave us a ride to breakfast. Leroy got us diagnosed and on the road by 10:15 with the car washed. Outstanding service.

SM
SUSAN M.
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Best car service place!
Everyone is like family! No one likes to get car repairs or service! The staff at Brown Motor Works are always friendly and very informative!

DG
DAVID G.
Columbia, SC
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Fair price, work done well and on time
The the mechanics are very professional and they do a great job, ,the guys in the front office are kind and understanding. .i would recommend bmw to anyone who needs their car serviced

Verified Customer
Chapin, SC
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Great service as always
Bring both my vehicles here and service is always phenomenal

SS
SIERRA S.
Irmo, SC
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Honest
Brown motor works had been taking care of my vehicles for 6 years. The employees are honest about repairs and cost prior to service. Thank you

HB
HERBERT B.
Columbia, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Prompt & Reasonable
Leroy is always very pleasant to deal with. I always feel that i get what is needed and nothing more. Excellent service at far less than the dealership.

DH
DEBRA H.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Windshield replaced
Ernie Matthews was very prompt & replaced my CRV’s windshield with professionalism. I will definitely use Brown’s Motors again. They are A One!

TV
TIMOTHY V.
Columbia, SC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Excellent Service
BMW installed running boards on my 2018 Honda CRV. It was done quickly and reasonably.

CG
CALVIN G.
Columbia, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Professional s
Prompt service

WG
WAYNE G.
Columbia, SC
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019
Disappointed
I went to pick up my car and discovered that the front bumper has damage that was not there when I dropped my car off...

TB
TERRY B.
West Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Great service
I have always had a good experience at Brown's Motor Works. Personable folks who care about their customers.

JG
James G.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
James said the employees are good at what they do. He said they do a great job.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
James said the employees are good at what they do. He said they do a great job.
This review was collected via phone interview by Customer Research Inc.

BH
BUBBER H.
Columbia, SC
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Bubber
Their respectful attitude.

MH
MARY JO H.
Irmo, SC
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Always the best!
I have been coming to Brown Motor Works for the past 15 years because they are the best....I still come to them even though I live in Florida!

CS
CINDY S.
Orangeburg, SC
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Oil change and car care review
Friendliness!

LT
LARRY T.
Chapin, SC
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Honest people and reasonable prices
It is nice to have such a good company doing the service on my Mercedes. They do better work than the dealer at a fraction of the dealer price. Quotes are very close and estimated time of service is great. Also they can provide free transportation to take you to home or work. A truly honest group of people.

MP
MARY P.
Peak, SC
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Honest Efficient Friendly
I was out of state and in SC. My transmission had frozen and auto not drivable. I called Brown Motor and they immediately responded with tow truck, ordered parts and had me back on the road to home in a very minimum amount of time. I will be moving to the area and I know who I will call for any and all work on my Mercedes.

GB
GUY B.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Last minute trouble
When I went to leave work on Tuesday my 328 was running very rough. BMW was already closed but I went straight there and left the car wit he the night drop. I called at 8:15 Wednesday and they were already getting the car in the shop. It was a coil pack and the car was ready before lunch. I appreciate the quick response.

JT
JAMES T.
Columbia, SC
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Good Service
I brought my 1994 BMW 325i to Brown Motor Works at 8:00 AM. I got an oil change and repairs to stop leaking oil and was back in my car at 5:00 PM. Great service. I go a ride to and from my home provided by Brown. Those guys have been caring for this car since it was new, through 3 owners.