ReScore Reviews™ (1)
I recently retired from the military and sent my wife with the car in for a check of the AC, and rattling noise under the car which I thought was the catalytic converter. When I received the price quote I almost fainted. $5,501.55.Yes you are reading correctly!!. FIVE THOUSAND FIVE HUNDRED ONE DOLLARS AND FIFTY CENTS!!
They basically wanted to replace the entire AC system compressor dryer and add refrigerant and replace catalytic converters.I took the car to a German mechanic shop and it took him 15 mins to realize the system had too much refrigerant 9.69 when the system was designed to hold 7.6.He vacuumed the system checked for leaks, refilled the system with the required amount and WHALLA! the AC was working perfectly.
I did not need to replace the dryer,compressor. The car did not need the catalytic converters replace either the heat shield was banging against the muffler.
So Brown Motor Works was robbing my wife for the ten years she took the car there while I was on active duty which I knew but had no alternative.
Bottom line!! - Either they cannot do a proper diagnosis or they are highway ROBBERS preying on innocent women, who fall prey to their ridiculous, prices. DO NOT TAKE YOUR CAR THERE! UNLESS YOU HIT THE LOTTO!!
Mr.Alexander.I can not find a invoice where we have worked on this vehicle.Can you give me the invoice number off the repair order we gave you so i can check on this please?
Sorry you feel that way but I'm a little confused by your comments. All service and prices were discussed with your wife prior to any repairs being done. We all have Mothers,wives and daughters here. I can assure you are prices are the same for everyone.
Thank you for taking the survey and giving us the oppurtunity to service your vehicle
While I am sorry you are not pleased with the courtesy car wash I would concentrate on the knowledge and integrity of the repair shop workign on your BMW.Just a word of wisdom.
Sorry for any confusion on the est.I looked back at the estimate we gave you and it looks as if it was $1379.51 for the fronts pads rotors ans sensor and about $725.00 for the rear.Please let me know if we can help in any way.
I am very sorry the rain guards were cracked while we was doing the complimentary car wash after we serviced the vehicle for you.I will be glad to replace the rain guards for you.I would have replaced them that day but I would have to order the parts.
Again i am very sorry for any inconvenience that this may cause