Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

839 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


KC
Kathy C.
Blythewood, SC
MINI Cooper
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2017 Category: Service
Spoke with John. He said the prices were high at the business. They should not take advantage of women. It was ridiculous.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 03/24/2017

Sorry you feel that way but I'm a little confused by your comments. All service and prices were discussed with your wife prior to any repairs being done. We all have Mothers,wives and daughters here. I can assure you are prices are the same  for everyone.


JR
JACQUELINE R.
Irmo, SC
BMW 750Li
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2017
I can't comment on how they service cars, but you need to get a 2nd opinion, especially if you are female
I was told I needed a $5000 rebuilt transmission for my BMW. Took it to another place, all I needed was to replace a broken seal that cost $400. I was told a diagnostic was performed, probably read the message the car gave and the description I gave because they would have found out what was really wrong. $110 lesson learned. So sad.

MP
MIKE P.
Irmo, SC
BMW 528i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
Suspension Repairs
Made appointment, parts ordered. Work completed in timely manner. Ready when promised. Never try to sell up on work that doesn't need to be done at the time. Enjoy discussing vehicle needs and questions with Scott.
R.A. B. from Brown Motor Works responded on 03/02/2017

Thank you for taking the survey and giving us the oppurtunity to service your vehicle


DA
DELPHINIA A.
Columbia, SC
Mercedes-Benz GLK350
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2017
Not so Happy
I asked if they could check my windshield washer pump, because is was not spraying, I asked if it would be a charge and the answer was no. Once finished another person said they fixed it and the charge was $55, I said they were only suppose to let me know what the problem was not fix it. The person told me just to have the vehicle go into their building was a charge. He than told me there would be no charge this time. I would not reccomend them at this time. I've been there before and thought they were ok, now I don't know. One person says one thing and another person says something else.

VP
Vishnu P.
Cayce, SC
Mercedes-Benz C300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Vishnu said the service and the technicians were good. However, the problem isn't fixed. They changed the parts but the problem is still present. He plans to return, to get the problem resolved. He is not satisfied with the repair. At this time, he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

LK
LATONYA K.
Orangeburg, SC
BMW 528i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2016
Not really happy
I thought this would save me time and money. And it did however, the customer service and concern was not there! They rinsed my car off with water and attempted to convince me that my car was wash. Then the guy says we don't detail! Hell you only rinse!!! That was not good or trustworthy behavior to me! Probably won't ever go here again!
R.A. B. from Brown Motor Works responded on 12/13/2016

While I am sorry you are not pleased with the courtesy car wash I would concentrate on the knowledge and integrity of the repair shop workign on your BMW.Just a word of wisdom.


SF
S F.
Sumter, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016
They overprice their parts and charge more than the dealership
Got a quote for front brake pads and rotors $3,900. Checked dealership and they are $3,500. Checked price online and the rotors and brake pads only cost a total of $2,000. They have almost a 100% mark up on their prices. I don't let crooks work on my cars.
R.A. B. from Brown Motor Works responded on 05/17/2016

Sorry for any confusion on the est.I looked back at the estimate we gave you and it looks as if it was $1379.51 for the fronts pads rotors ans sensor and about $725.00 for the rear.Please let me know if we can help in any way.


WK
WILLIE K.
Sumter, SC
BMW 745Li
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2016
I was totally unsatisfied with the service
The business was more of a scheme then to put the customer first

DR
DAVID R.
Lexington, SC
BMW M3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/28/2016
I use to like Brown Motor Works
Claim they used 8 liters of oil for my oil change. When I checked the oil level after I got home, its not even full, so I have to add oil. Also, after spending $185 for an oil change--yes, just the oil change costs that much--they say it includes washing my car. Their wash guy was out so I did not expect much, but they did not even hose it off. Very disappointing. They said I could come back another day and wait for an hour while they wash it. I don't think so. I am going to change the oil myself in the future.

TB
Terrance B.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2016
$800 plus replacement for a $100 ignition switch
All I can say is terrible. I dropped off my car prior to them closing due to vehicle not starting unless you ran a wire to the starter and they promised to have my car back to me before 2pm the following day. They kept their promise and returned my car with a new starter and ignition switch by 12 am with a payment of 800 somewhat dollars. I never asked nor they called to confirm the ignition switch replacement and that made me wonder. Called the dealer/did research and realized that if your vehicle has a bad starter you won't be able to jump it in order to your operate vehicle. My vehicle started when you jumped it so never needed a starter and basically was charged $800 dollars for a $100 ignition switch replacement.

KW
Kimberly W.
Columbia, SC
Mercedes-Benz C230
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2015 Category: Service
Kimberly said they did okay. She is not recommending them because of past experiences.
This review was collected via phone interview by Customer Research Inc.

SD
Stacy D.
Columbia, SC
BMW 325i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2015 Category: Service
Stacy said the business tried to overcharge her for a part. The part was $600 but they tried to charge her $900. She would not recommend the business because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

ST
SAM T.
Toyota Tundra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2014
This last simple service visit is a disaster.
How could somebody break the rain guard on both windows while washing the truck? Either very careless or very incompotant? And not fixing the damage! That is unbelievable. I can not describe how a fry and disappointed I am. Now I have to pay for the damage they have done.
R.A. B. from Brown Motor Works responded on 12/23/2014

I am very sorry the rain guards were cracked while we was doing the complimentary car wash after we serviced the vehicle for you.I will be glad to replace the rain guards for you.I would have replaced them that day but I would have to order the parts.
Again i am very sorry for any inconvenience that this may cause


Verified Customer
Blythewood, SC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Honest, reasonably priced and on time.
My BMW 328 was fixed on time on a short deadline.

NB
NOELLE B.
Columbia, SC
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Always Happy when I pick up my car
I am always satisfied and happy with the work done on my car by Brown Motor Works. As a woman I feel I can totally trust the folks taking care of my car even though I know little about cars.

KW
KEN W.
West Columbia, SC
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Customer service and satisfaction
Leroy was professional and curteous. He really seemed to appreciate my business and me as a customer. I will make Brown's Motor Works my choice for servicing ky 650I. Quality work at a fair price...

Verified Customer
Columbia, SC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great Service
I brought my 2005 X3 in because I was worried when it spontaneously shut down while idling. I brought in without an appointment and it was looked at the same day. They kept it for a few days to check it out and never found anything wrong with alternator or anything else.
Most shops would just install the unnecessary the new part. When I picked up the car there was no charge and they did a complementary wash!
I’ve always been pleased with their service, knowledge, competence and honesty.

LW
LA TONYA W.
Columbia, SC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Best shop ever
I love the staff! They walk you through everything so you know what needs to be fixed, or replaced.

WH
WANDA H.
Batesburg, SC
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Very friendly and warm welcome love the atmosphere
Very friendly and warm welcome. Definitely be back

MB
MARCIA B.
Columbia, SC
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great Service by People I Trust
For more than 25 years BMW has been keeping my cars on the road and safe. Over the years I have done a lot of driving - frequently at night and usually by myself. I really appreciate that the folks at Brown are so good about letting me know which repairs/adjustments are safety issues and which would just be “nice to do.”

They have also been good about letting me know when it might be smart to think about getting another car just because of anticipated expense of repairs - not that it couldn’t be fixed, just did I want to put that much into a 14 year old car with almost 250,000 miles on it. They are really nice people to work with and they’ve never let me down. I’m a big fan.