Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 6 months ago

Reviews


DB
Debra B.
Concord, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2017
close, does the job in a friendly way
good job
Paul R. from Pauls Automotive Service And Repair responded on 03/23/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


TM
Thomas M.
Cumberland, VA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2017
Customer care
Paul went out of his way in order to resolve my concerns. Thanks Paul.
Paul R. from Pauls Automotive Service And Repair responded on 03/23/2017

Wow what a great review!! Thank you so much.  We are happy that you were so pleased with our services and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  Thank you, Paul & Pat


KB
Keith B.
Concord, NC
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2017
Honest Company
Paul and his Mechanics are very honest when it comes to fixing your car. I've finally found someone I can trust to give it to me straight.
Paul R. from Pauls Automotive Service And Repair responded on 03/23/2017

Thank you for taking the time to review our services Keith.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


ML
Michelle L.
Kannapolis, NC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2017 Category: Service
Michelle said she is a long time customer of this business. Paul is always good to deal with.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/23/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


CH
Candance H.
North Carolina
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
Candance said this business is very timely and professional with their service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/23/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


RP
Ricky P.
Concord, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Spoke with Brandy. She said this business had the work on her vehicle completed by the next day.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/16/2017

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


EY
Eddie Y.
Concord, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017 Category: Service
Eddie said this business always gives him good, quality service and for a good price. He also said they do the work quickly.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/14/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


KB
Karen B.
Concord, NC
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Karen said they did an outstanding job on her vehicle it runs great. She really appreciates them calling her before they did the work and only fixing what was wrong. She will recommend them to anybody because they're fast and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/14/2017

Thank you for taking the time to review our services Karen.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


TB
Terry B.
Concord, NC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
I feel comfortable!
My comfort level is formed immediately when I can make a convenient appointment, when I'm greeted by a smile and them using my first name, when my work is completed on time and I'm comfortable with the price. I like it there.
Paul R. from Pauls Automotive Service And Repair responded on 03/07/2017

 

Thank you so much Terry! Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


DM
Daniel M.
South Carolina, NC
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017 Category: Service
Daniel said they have a good waiting room and the people were friendly. They accommodate them. His wife was able to get in and out quickly and they completed a fairly big job the same day.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/08/2017

Thanks so much for the review Daniel! We make it our priority to create a good environment for our customers and its great to see that you noticed. If you have any suggestions that may better our business, please dont hesitate to let us know.

Thanks, Paul and Pat


EP
Ernie P.
Mount Pleasant, NC
Chrysler Imperial
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017 Category: Service
Ernie said he is satisfied and they had his vehicle for a couple of days.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/06/2017

 

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


EB
Ethel B.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017 Category: Service
Ethel said the business does a great job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/06/2017

Thanks so much for your review Ethel. It means a lot to us that you took the time to do this. If you have any suggestions to help us improve our business, please dont hesitate to let us know.

Thanks, Paul and Pat


MH
Mary Ann H.
Concord, NC
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2017
You made my day
Pauls Automotive CARES about their customers. Just had our state inspection done at Paul's, and there was a wheel to spin to win a prize. Thank you for the travel cup and for keeping our 2001 Accord in top shape. We'll keep coming back!
Paul R. from Pauls Automotive Service And Repair responded on 03/06/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SL
Steve L.
Concord, NC
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2017
Excellent service. Friendly folks.
Always a pleasant experience. Concenient hours and competitive prices.
Paul R. from Pauls Automotive Service And Repair responded on 03/06/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


BW
Beatty W.
Concord, NC
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017 Category: Service
Beatty said her employee took the vehicle there and she loved the service. He knew she had to return to work and they put her ahead of everyone else. They are awesome and they do a very good job. They tell customers what's going and how much it will be before they do the work. If anyone wants their vehicle done right, they need to go to Paul.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 03/02/2017

Thank you for taking the time to review our services Beatty.  Your opinion is very always very important to us and it's always great to see you. We are so glad that you were pleased with our services.  Thank you, Paul & Pat


RB
Reginald B.
North Carolina
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017 Category: Service
Reginald said they let him know what they are doing. They tell him what they see and what they find. They keep him in the loop.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/28/2017

 

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SL
Steve L.
Concord, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Friendly and honest people
Always feel like I am getting great service.
Paul R. from Pauls Automotive Service And Repair responded on 02/28/2017

 

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


ME
Misty E.
Salisbury, NC
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Paul's Automotive is FANTASTIC!
Very courteous staff, personable, prices were very reasonable, and Paul contacted me and let me know what was going on before doing any work. They even had my name written on a chalkboard outside welcoming me when I came there to drop off my car. By far the best experience I have ever had, never once did I feel taken advantage of.
Paul R. from Pauls Automotive Service And Repair responded on 02/28/2017

Thanks so much Misty! It thrills us to hear that you enjoyed your experience with our service. We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.

 


JP
Jeanette P.
Concord, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
Great Service
Very friendly, fast and great at what you do.
Paul R. from Pauls Automotive Service And Repair responded on 02/23/2017

Thanks Jeanette, your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


BB
Beverly B.
Concord, NC
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2017 Category: Service
Beverly said they are wonderful and she recommends this business often.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/21/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services and recommending us to your friends. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.