Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 6 months ago

Reviews


MA
Mark A.
Concord, NC
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017
Great job
Customer service, quality were all fantastic, and the price was very reasonable.
Paul R. from Pauls Automotive Service And Repair responded on 02/21/2017

 
Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


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Bill C.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017
Cottrell Honda CRV review
I especially like the low key comfortable atmosphere coupled with reliable and professional service
Paul R. from Pauls Automotive Service And Repair responded on 02/21/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


AZ
Alida Z.
Leasburg, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017
Superior Service
This was our first time using Paul's and couldn't be happier. Communication through the process was first rate. Quality of service was priority. We had a challenging, expensive problem and Paul followed through to ensure it was fully repaired for the least amount possible. Will definitely return.
Paul R. from Pauls Automotive Service And Repair responded on 02/16/2017

We are so pleased to hear that you were pleased Alida! Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.

 


TM
Thomas M.
Cumberland, VA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017
The friendly atmosphere makes me welcome and appreciated.
At Paul's I feel my patronage is appreciated. I drive from Viirginia to visit here and usually have all my maintenance, done by Paul.
Paul R. from Pauls Automotive Service And Repair responded on 02/16/2017

Always a pleasure seeing you Thomas! We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.

 


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Alan B.
Concord, NC
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
Alan said the business always treats him well and their service is great. He really appreciates them.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/14/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


JP
John P.
Concord, NC
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
John said this business did good work.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/14/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


TJ
Tyrika J.
Concord, NC
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Tyrika said they were done quickly and the service was great.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/14/2017

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


RR
Robin R.
Concord, NC
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Robin said the business employees are nice and speedy.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 02/14/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


JH
Jake H.
Concord, NC
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017
Great place.
They were very upfront with me the during the entire process. I will be going back
Paul R. from Pauls Automotive Service And Repair responded on 02/07/2017

Your review is very important to us and it really helps us improve our services. We are thrilled to hear that you were pleased and will be returning in the future! Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


ML
Mr./Ms. L.
Concord, NC
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017
Friendly and Professional
Recently had some minor repairs done on my Land Rover. Paul's got the parts and completed the repairs in a timely fashion! I highly recommend them!

IG
Issac G.
Concord, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2017
Clean, comfortable, efficient, proficient and friendl]y.
My review is above. This block is redundant.
Paul R. from Pauls Automotive Service And Repair responded on 02/02/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


JH
Janice H.
Rockwell, NC
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017 Category: Service
Janice said she loves Paul he does a fantastic job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/26/2017

 

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


MB
Mike B.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017 Category: Service
Mike said the business did a really good job, they have reasonable prices, and they followed up with him on the repairs done.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/26/2017

Thanks Mike, We like to make sure you are 100% happy with the service you recieved, and we are glad you were! We really strive to make our customers our first priority! Thank you for taking the time to give us a review. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


AM
Annette M.
Kannapolis, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2017
outstanding customer service
Took my 2006 honda civic in for what I knew would be major repairs. Mr.paul was so thorough with me about what was needed. The day I was scheduled to pick up my car mr Paul noticed a leak still coming from the car the morning he came into work. I was so impressed with the fact that he would not release my car to me until he was 100% sure he took care of problem. That spoke volumes to me. Thanks paul's automotive for your honesty and integrity.
Paul R. from Pauls Automotive Service And Repair responded on 01/24/2017

We are so glad that you are happy with our services Annette. Our first priority has always been honesty toward our customers and also making sure your vehicle is safe to drive! Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


EB
Eric B.
Concord, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
Awesome and Praise worthy
Mr Paul is by the best Mechanic I have meet in "year's".... he fixed the problem RIGHT the first time and did it in a timely fashion.... I was in a bunch with money but of course he was still courtesy and help me out... ONE thing I can say he simply has skills and knows what to do...knowledgeable I would say... I will go back and finish up my other task for vehicle with him... Mr. Paul thank you sir you were awesome!! Everyone go to Mr Paul he will take care of YOU!!!
Paul R. from Pauls Automotive Service And Repair responded on 01/24/2017

Thank you Eric for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services and we look forward to seeing you in the future. Thank you, Paul & Pat


EB
Eddie B.
Concord, NC
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Eddie said he has been going to this business for years and has always received good service there. Their prices are right and they take care of people.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/17/2017

We always enjoy when you visit the shop Eddie. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


AC
Alvin C.
Concord, NC
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Alvin said the business is really good and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/17/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


FH
Fred H.
Concord, NC
Ford Ranger
Verified Customer
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01/12/2017
Fair and Friendly
Friendly people. Fairly priced. I like to support the "little guy" whenever I can. Take your vehicle to Pauls and you wont be disappointed.

DK
Donetta K.
Concord, NC
Chrysler Aspen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017
"just an oil change" always a positive experience
Always a positive experience. "just" an oil change .... if that's all that's needed that's all you'll receive ... no "upsells" ... but if there is something potentially amiss that could protect you and/or the longevity of your vehicle the most cost effective recommendations will be made!
Paul R. from Pauls Automotive Service And Repair responded on 01/12/2017

It was so great to see you again Donetta! We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SA
Shawn A.
North Carolina
Mazda Millenia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
Shawn said Paul was really understanding and he did not have any complaints.
This review was collected via phone interview by Customer Research Inc.