Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 6 months ago

Reviews


MA
Matt A.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2017 Category: Service
Matt said he had a simple service and all was good.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/10/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


JP
James P.
Concord, NC
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017
Brakes work. All that was needed was cleaning.
Very nice and professional service.
Paul R. from Pauls Automotive Service And Repair responded on 01/06/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


LB
Liz B.
Charlotte, NC
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Liz said she never has issues and they are friendly.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/10/2017

Your review is very important to us Liz and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


VN
Vince N.
Concord, NC
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2017 Category: Service
Vince said he had no issues with this business for service on his vehicle, and everything went fine.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 01/04/2017

We really strive to make our customers our first priority and we are glad you were pleased with our service Vince! Thank you for taking the time to review our business. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


AA
Antonio A.
China Grove, NC
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Antonio said he will recommend this business.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/28/2016

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


DL
Darrell L.
Rockwell, NC
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2016 Category: Service
Darrell said the employees are pleasant, they do good work, and they are on time.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/28/2016

 

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


TM
Thomas M.
Cumberland, VA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Thomas said Paul is personable and he does great work. He said their prices are reasonable. They do what they say they will do and they do well. He said he keeps coming back.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/19/2016

 We are so glad you were pleased with our service Thomas! Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


CW
Curtis W.
Kannapolis, NC
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016 Category: Service
Curtis said he did not have any problems. He arrived on time and they started right away. They are a great business.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/15/2016

Thanks so much for taking the time to give us a review Curtis! Your review is very important to us and it really helps us improve our services. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.

 


RC
Rob C.
Concord, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2016 Category: Service
Rob said they have fair prices and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/14/2016

 

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


PY
Paul Y.
Concord, NC
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2016 Category: Service
Paul said the business provides quality service and he appreciates them.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/14/2016

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


BC
Bill C.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016
Convenient, friendly and Honest
I am very pleased with the service from Pauls Automotive I feel I get first class with a small town atmosphere
Paul R. from Pauls Automotive Service And Repair responded on 12/12/2016

We are so glad you feel like that! Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat

 


AA
Anthony A.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2016 Category: Service
Anthony said the customer service was great. He was in and out pretty quickly.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/13/2016

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


MH
Mike H.
Concord, NC
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2016
Great service at a reasonable price!
I recommended a neighbor to come to Paul's and she happened to be there when I arrived for my oil change. The nice young man at the desk gave me $25 discount card for my next service for the recommendation. Great service at a reasonable price and customer appreciation!
Paul R. from Pauls Automotive Service And Repair responded on 12/07/2016

We greatly appreciate you taking the time to recommend our business to your neighbor! It makes us happy to know that you are helping spread the word. Your review is very important to us as well and it really helps us improve our services. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.

 


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Pam O.
Concord, NC
Pontiac Montana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2016
Pam 2004 pontiac montana
Nice fricndly employees. Got to my vehicle right away and fixed all in the same day. Also as far as I can tell price for work and parts was good.
Paul R. from Pauls Automotive Service And Repair responded on 12/05/2016

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SM
Sandy M.
Concord, NC
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016
Awesome service
I recommend this business to everyone. The owners are very pleasant people to deal with.
Paul R. from Pauls Automotive Service And Repair responded on 11/30/2016

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


BC
Bill C.
North Carolina
Chevrolet Express 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Spoke with Ray. He said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 12/02/2016

 

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


CT
Caitlyn T.
North Carolina
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
Caitlyn said this business was able to get her vehicle fixed right away.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 11/30/2016

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


WR
Wayne R.
Concord, NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
Wayne said he received very good service from this business. He stated he enjoys going there, and they do good work.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 11/30/2016

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


PW
Paula W.
Concord, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2016
Repeat Customer
We take our cars to Paul for oil changes and maintenance. He is good to explain issues and give reminders on maintenance of vehicles. Service is prompt and staff are courteous.
Paul R. from Pauls Automotive Service And Repair responded on 11/23/2016

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


BB
Betty B.
Concord, NC
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2016 Category: Service
Betty said she was satisfied with their work. It was quick, they took her home and picked her up when she didn't have a vehicle. They are really concerned about customer's problems and they do everything they can to help. They do the work as quick as possible.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 11/28/2016

We are so glad that we could be of assistance to you--our customer's problems are our problems.   We truly appreciate your business and will always do everything that we can to help you.   Thank you for taking the time to review our services.   If there is anything else in the future that we can do for you please don't hesitate to let us know.  Thank you, Paul & Pat