Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 5 months ago

Reviews


MS
Michael S.
Concord, NC
Lexus LS 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014 Category: Service
Spoke with Nancy. She said she enjoyed the friendliness and thoroughness they provided. She was very comfortable with this service and said she would return to the business when necessary.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/21/2014

Thank you Nancy for taking the time to review our services.  Your opinion matters.  We take pride in trying to make our customers feel comfortable with us personally as well as feeling good about the repair.  Paul & Pat


BC
Bill C.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2014
Low key and friendly
Excellent option to large car dealers
Paul R. from Pauls Automotive Service And Repair responded on 08/18/2014

Thank you Bill for taking the time to give us a review.  Our customers and their opinions are very important to us.  We strive to provide a friendly family atmosphere while giving our customers the best quality service.
Thank you,
Paul & Pat


JS
Janet S.
Concord, NC
Subaru Forester
Verified Customer
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08/17/2014
Female Friendly
Paul explains the scope of work or repairs that my car needs, in a language I can understand. I know I can trust him explicitly. In the past, I have felt at a mechanics mercy and talked to in a condescending way. Not so with Paul. Paul's Automotive fills a gap in the automotive repairs industry. We have been long overdue for a mechanic who understands that the needs of a female client are unique. He and his wife Pat seek to meet those needs.
Paul R. from Pauls Automotive Service And Repair responded on 08/18/2014

Wow Janet thanks for the great review. You explained very well one of the primary goals of our business. We insist that our Female customers are given the utmost respect and consideration and that they leave with the information they need to make future decisions concerning their vehicles.  Education is empowerment!!!!
thanks,
Paul & Pat Rodgers


JC
JR C.
Concord, NC
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2014
Quick & Attentive service
Quick & Attentive service guaranteed to return for other repairs
Paul R. from Pauls Automotive Service And Repair responded on 08/18/2014

Thank you for taking the time to review our services.  Your opinion matters to us
Thank you
Paul & Pat Rodgers


MH
Mary Ann H.
Concord, NC
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014
Excellent customer service
High customer satisfaction from me. Fast diagnostic evaluation, work done on time as promised, better price than dealer service center. I trust Paul & I would not hesitate to recommend him.
Paul R. from Pauls Automotive Service And Repair responded on 08/12/2014

Thank you for taking the time to give us a review.  Your opinion is valuable to us--it helps us identify what is really important to our customers and what areas we may need to improve on.  We are so glad you were happy with our services and we look forward to having the opportunity to service your vehicle again. 
Thanks,
Paul and Pat


JP
James P.
Concord, NC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2014
1970 chev. pick-up
Paul was very helpful in advising me of what needed to be fixed immediately and what could wait. He also contacted me before he needed to do something else to the truck to get my permission first.
Paul R. from Pauls Automotive Service And Repair responded on 08/11/2014

Thanks James for taking the time to give a review of our services.  The comments from our customers help us stay aware of what is important to our customers and helps us know what areas we may need to improve on.  The satisfaction of our customers is our number one priority.
Thanks,
Paul and Pat Rodgers


EL
Evi L.
Concord, NC
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2014
customer service
Pauls Automotive has an exceptional customer service that is not often experienced in automobile repair services. One can tell one is a valued customer regardless of the significance or insignificance of the needed repair.

JD
Judy D.
Concord, NC
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2014
Fantastic Customer Service
I have been bringing 3 family vehicles to Paul's for over a year now. These vehicles are older and we want to keep them on the road for as long as possible. Paul is very trustworthy. His work is timely and thorough, and his prices are very fair. Both he and his wife, Pat, are so friendly and kind. I'm so happy I found them, and I wouldn't take my cars anywhere else.
Paul R. from Pauls Automotive Service And Repair responded on 08/04/2014

Wow Judy!!! Thanks for taking time to respond to the review.  You have wowed us. Our customers are very important to us and their opinions are important to us.  We try hard to Wow our customers and to make their car repairs as painless as possible.  Thanks for being a GREAT customer.
Pat


FK
Fred K.
Concord, NC
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2014 Category: Service
Fred said this business did a good job. They are fair and reasonable.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/30/2014

Thank you Fred for taking the time to respond to the review.  We do appreciate your input and are happy that you were pleased. 
Paul


CJ
Candance J.
Kannapolis, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2014 Category: Service
Candance said the person who helped her is very reliable, and available when she needs him.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/29/2014

Thank you for the review.  We do strive hard to be available to customers when they need us and to make the repair process as painless as possible for our customers.


PM
Paul M.
Concord, NC
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Paul said the person who helped him with everything called to let him know what was wrong with his vehicle before he started the repairs.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/29/2014

Thank you for taking the time to do a review.  Your review lets us know that understanding what repairs your vehicle needs and the cost of the repairs before we do any work is important to our customers.  This certainly is our standard way of operating.  We appreciate the opportunity to work on your vehicle.
Paul


RE
Roy E.
Concord, NC
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2014 Category: Service
Roy said when he first received his vehicle, he was a little disappointed because it was not cooling like it was supposed to. He took it on his trip and it started working properly. Paul and Bill were pleasant people to deal with.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/24/2014

thank you Roy for taking the time to do an honest review.  Your input is valuable to us.  If you ever have any questions about a repair we did do not hesitate to let us know so we can make it right.


BM
Brenda M.
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2014
Honesty
I know I can trust your mechanics to give honest review of my car. Good customer service.
Paul R. from Pauls Automotive Service And Repair responded on 07/20/2014

Thanks Brenda for taking the time to do the review.  We appreciate our customers input.  Honesty is just our way of business, but it sometimes takes awhile to develop that trust with our customers.  Hope your trip to the beach was safe and your car performed well. We appreciate being given the opportunity to help make your vacation a safe one.


MR
Matthew R.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2014
best in town
Paul's is one of the best in town
Paul R. from Pauls Automotive Service And Repair responded on 07/20/2014

Thank you Matthew for that great review.  We are so glad you are pleased with our service. 


JE
John E.
Concord, NC
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014 Category: Service
John said this facility does good work.
This review was collected via phone interview by Customer Research Inc.

KG
Keith G.
North Carolina
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2014 Category: Service
Keith said he thought they were going to get to it quicker. All in all, he was satisfied.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/17/2014

Thank you for taking the time to review us.  We appoligize for the repair taking longer than expected, but sometimes electrical issues take longer to track down and one of our technicians was on vacation (not an excuse-just reality) We realize speed is important to our customers and we appreciate your input.  We need to know how our customers feel so we can strive for improvement


CR
Christina R.
Charlotte, NC
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2014 Category: Service
Christina said this business followed up with her right away. They were very detailed with their explanation of what the problem was with her vehicle. They were able to research and get all the right parts for her vehicle. They were very friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/16/2014

Wow thanks Christina for the great review.  This helps us know what is important to our customers so we can continue to improve and have satisfied customers. 


MM
Mike M.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2014
Oil Change
Personal Service, Great mechanics, fair and reasonable pricing! Not to mention Pat and Paul and theer team ROCK!
Paul R. from Pauls Automotive Service And Repair responded on 07/14/2014

Thank you for taking time to do a review.  We value all input from our customers.  It certaintly helps us identify our strengths and weaknesses  and lets us know what our customers really value.
Pat


SF
Steve F.
Concord, NC
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Steve said he liked their service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/14/2014

Thank you for the review Steve and glad that you liked our service.   Input from our new customers is always valuable. 
Thank you, Pat


AB
Annreihanna B.
Concord, NC
Ford ZX2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2014
personal attention
My car idled a little high to me. It was taken out and driven. I was given great advice in a wonderful caring atmosphere.
Paul R. from Pauls Automotive Service And Repair responded on 07/08/2014

Thanks so much for taking time to respond to our survey.  We appreciate your review and look forward to assisting you again should you need it. 
Thanks,
Paul & Pat Rodgers