Thank you Nancy for taking the time to review us. We are always looking for input from our customers in order to find our strengths and weaknesses.
thanks for taking the time to review our business. Our customers input is very valuable to us
Thank you for taking the time to review our services. We take the input from our customers very seriously. Sorry we may not always be the cheapest, but we do strive to be the best and customer satisfaction is our standard way of operating.
Thanks Stephanie for taking the time to respond to the review. We value your input.
We appreciate your input!!!! It lets us know what is important to our customers so we can better serve them.
Not really sure I understand. Here is the email response to your inquiry that was sent to you. (copied directly from the e-mail)-"Thank you for inquiring. The cost would be approximately $230 depending on exactly how much fluid it actually holds.
Please give us a call at 7047860904 to schedule an appointment.
So your total bill was almost $40 less than you were quoted. Just not sure what you are talking about.
We are very sorry that you were not happy with our services and appologize that we left a bottom cover off. Just an oversight. We realize that this was an inconvience to you and we notified you immediately concerning the cover. We do not appolize for not being the cheapest, there is always cheaper out there-but we strive to give the best quality service that you can find paired with an amazing 36,000 mile warranty and trustworthyness unsurpassed.
We are so very sorry for the inconvience you may have been caused. A/C systems can sometimes be very fickle. Thank you so much for coming by the shop and giving us the chance to make you a satistified customer once again. We do go the extra mile to make sure our customers are satisfied. Thanks, Paul & Pat
We are so sorry that you were unhappy with our services for your '94 Mazda. You were given a fair price on the cost of the repair. Not sure how you understood that we would not provide the parts for the repair. We always provide quality parts for the repairs since we warranty all of our work. We would not use junk yard parts as you requested or allow customers to provide their own parts. If customers provided their own parts then we could not warranty the work. We believe that it is best business practice to be able to warranty all work--best for the customer and best for our business.
It is hard to respond to your comments since we do not have a record of the estimate that was given to you. Unsure if we gave you an estimate before we looked at you vehicle or after we diagnosed it and if comparison was made apples to apples. We have never claimed to be the cheapest, only one of the best with all work being guaranteed. One can always find someone cheaper and that is why we strongly believe that price is what you pay and value is what you get. We are happy that you found someone to do your repair that you are pleased with. Thank you, Paul & Pat
We are sorry that you were not pleased. I realize that you were not happy with the diagnostic charge, but the days of just "looking at" a vehicle (as you indicated in another review) to determine what is wrong with the vehicle are way gone. We spent a considerable amount correctly diagnosing your vehicle. Your price included the diagnostic charge. Diagnostics are the most important part of the repair--Without a correct diagnosis the customer is wasting their time and money. You presented your vehicle with codes you had gotten at another shop, but the codes did not match the issue you were having with the running of your vehicle, so further diagnostics had to be done. You also indicated you were not pleased with the cost of the part. We do not sell parts for the same amount we paid for them because we guarantee the part and labor should a failure happen. This is just standard business practice. Nothing else you buy anywhere (food, clothing, home repairs, etc) is sold for the amount that the business paid for them --auto repair is no different. We have never claimed to be the cheapest. You can always find someone cheaper, but we do claim to be one of the best. Cheap and Best do not go hand in hand. Again we are sorry that you were not pleased and wish you the best in the future. Thanks, Paul & Pat
Jonas, We are so sorry that we did not meet your expectations and hope that we can come to some sort of amenable agreement. We do pride ourselves in making sure our customers are satisfied.
Your first visit for A/C work showed that you were low on freon and the compressor and system was working appropriately at that time. We also tested for leaks. We did an A/C recharge at this time and put dye in system so if a high pressure leak was present we could easily find it if you had problems again. You did have problems again and the dye showed us that the shrader valve was leaking. We replaced with no charge. Condensor was still operating at this time. Once again you had problems and brought your car in and at this time we found that the clutch in the condensor was not working. We have no idea if the clutch worked some time and not at other times, but once this was discovered, we shared the findings with you along with a quote for the repair. Unfortunately replacing the condensor is not cheap--taking close to 4 hours to do the job. We offered you financing (both CarCareOne and in-house financing) since you indicated that this was alot of money for you. You left saying you would get back to us. We did receive a call from you saying that you had decided to do without A/C. You never indicated to us any issues you had with our service. If the compressor repair would have been done, your vehicle would have still needed as part of that repair a recharge. Since you had already paid for a recharge you would not have been charged for another recharge.
Our belief is to not replace any parts until we are 100% certain they need replacing and your compressor was not initially indicating a need for replacement-- would it not have been great if the $88 for a recharge would have fixed the problem, saving you lots of money. We are sorry the recharge did not completely solve your problem. But as always, throughout this repair process we did what we believe was in THE BEST INTEREST OF OUR CUSTOMER (YOU).
And in response to your statement indicating that we should not charge for repairs we cannot do--we would say that we do not charge for repairs we cannot do. We have sent numerous customers away without charging because we diagnosed an issue that we were not qualified to repair. We are highly qualified to repair your issue, you just chose not to follow through.
If we can be of any assistance to you in the future, please don't hesitate to call. We do value you as a customer and believe that our reputation for honesty, fairness, and quality repairs stand out in our community.