Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 5 months ago

Reviews


AW
Allison W.
Harrisburg, NC
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Allison said this facility is the best and she appreciates all of the work that was done.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

Thank you Allison, that means a lot to us! If you need anything, please let us know.
Thanks, Paul & Pat


TT
Tim T.
Mount Pleasant, NC
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2017
Fast service
In and out with out any problems or no up selling
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

Thanks for the awesome review Tim! Let us know if we can help you out any further.
Thanks, Paul & Pat


LN
Laura N.
Concord, NC
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Laura said the service was good. The employees showed her what they did.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

We are so glad you were pleased with the service Laura. Please let us know if you need anything at all.
Thanks, Paul and Pat


PN
Patricia N.
Concord, NC
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Patricia said this business does a good job and is thorough enough to check things the customer did not ask for.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/01/2017

Thanks Patricia for the review.  We like to keep our customers informed about the health of their car.  This is just a free service we offer our customers so they are informed and can possible head off any breakdowns in the future.  Look forward to working with you again.  -Paul & Pat


MA
Micheal A.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Micheal said this business is very personable and professional.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/30/2017

Thank you for the kind words.  We appreciate your business and look forward to working with you in the future as issues arise.    Thanks, Paul & Pat


EH
Elmer H.
Concord, NC
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Spoke with Alice. She said the business does a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/28/2017

Thank you so much for the kind review Elmer and Alice. It truly means a lot to us!
-Paul & Pat


GC
Gary C.
Charlotte, NC
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017
Prompt service
I showed up at Paul's without an appointment and asked for an oil change and a state inspection. I was told that it would be around one hour before the car was ready, but in about 30 minutes it was ready. He also noticed a repair that needs to be done, and told me right up front what the cost will be. I left with an appreciation for the promptness, honestly and friendliness. I will have that repair at Paul's Automotive.
Paul R. from Pauls Automotive Service And Repair responded on 08/29/2017

Thank you so much for this FANTASTIC review Gary! We try to be as quick with our work as possible without compromising the quality of the service needed. It thrills us that you were happy with the service provided. You are welcome back anytime.
-Paul & Pat


KT
Kim T.
Concord, NC
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Kim said she did not have any problems with this business. They were able to get her vehicle right in. They took care of everything and they finished quickly.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

Thank you so much Kim! It is our goal to accommodate you however we can. Please let us know if you need anything else.
Thanks, Paul & Pat


RT
Rick T.
Concord, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Rick said he likes this business. They are very professional.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/28/2017

Thanks so much Rick. Your review means a lot and we really appreciate it.
-Paul & Pat


GA
Gene A.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017
Automatic Transmission Service
I had an 11:00 appointment they got to me earlier than that told me it would be almost 3 hours for the type of Transmission I had in my vehicle. And they got me finished before that! Great experience!!
Paul R. from Pauls Automotive Service And Repair responded on 08/17/2017

Thanks Gene for the awesome review! Its always a pleasure to see you and we are glad that you were pleased with the service. Come back anytime!
-Paul & Pat


BW
Bobby W.
Salisbury, NC
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Bobby said this business was quick, prompt, courteous, they got the job done and he is pleased.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/22/2017

Thanks for the fantastic review Bobby! We are pleased to hear that you enjoyed our services. If you need anything at all, please don't hesitate to let us know.
-Paul & Pat


TC
Tess C.
Concord, NC
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Tess said this business got her vehicle in and out. Cory was very nice.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

Thanks so much Tess, its always a pleasure seeing you. Please call if we can help you out with anything at all!
Thanks, Paul & Pat


GC
Gary C.
Mount Pleasant, NC
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017
They care about their customers
Quality work!
Paul R. from Pauls Automotive Service And Repair responded on 08/17/2017

Thanks Gary! It thrills us to know that your were happy with the service we provided. If you need anything at all, please dont hesitate to let us know.
-Paul & Pat


EK
Eleanor K.
Concord, NC
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Spoke with Eleanor's husband. He said the staff have been to this business before, and he recommends it.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/28/2017

Thank you for recommending us to others. We truly appreciate it!
-Paul & Pat


TH
Tom H.
Concord, NC
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017
Happiness IS
Once again you have tended to the needs of our old Buick. It is riding fine and we appreciate that. Happy days for us.
Paul R. from Pauls Automotive Service And Repair responded on 08/17/2017

And we are so glad to hear it! Of course, if you need anything at all please let us know. Thanks for the amazing review.
-Paul & Pat


JO
Joli O.
North Carolina
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Joli said she enjoys doing business with this facility. They are really helpful and she trusts them. It's nice to find a facility who's personnel treat their customers like friends.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/28/2017

Jolie your review is so kind and we very much appreciate it! Thank you for taking the time to write this. Let us know if we can help you with anything at all.
-Paul & Pat


SD
Sandra D.
Concord, NC
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2017
Great Service,Great Staff
Both times I have brought my van to Paul's they have gone above and beyond to take care of it. My van mean's a lot to me, it was passed on to me when my mom passed away. Paul and everyone there are the very best and take care of me and my van. I recommend them to anyone who need's automotive repair.
Paul R. from Pauls Automotive Service And Repair responded on 08/03/2017

Sandra you are such a nice person and it's always a pleasure to service the vehicle that you inherited from your mother. If you need anything at all, please don't hesitate  to let us know.
-Paul & Pat


BS
Barbara S.
Concord, NC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017
honest, friendly, and it is fixed
honest, friendly, and it is fixed
Paul R. from Pauls Automotive Service And Repair responded on 07/31/2017

And that summarizes our three main goals haha! Glad you were pleased with our service, hope to see you again!
-Paul & Pat


CJ
Celeste J.
Concord, NC
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Celeste said they did what she asked them to do.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 09/14/2017

That is our goal and we are glad we could accommodate you! Thanks for the awesome review. Let us know if you need anything at all.
Thanks, Paul & Pat


BM
Bill M.
Concord, NC
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
Get ur done!
Showed up five minutes before my appointment time for the annual NC safety inspection and was on my way home 15 minutes later. Paul and staff were friendly and professional, as always.
Paul R. from Pauls Automotive Service And Repair responded on 07/27/2017

We are always glad to service your vehicle Bill. Thanks for your continued business! We hope to see you again in the future!
-Paul & Pat