Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 5 months ago

Reviews


KR
Karen R.
Concord, NC
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Karen said she had a good experience at this business. She likes the whole experience. They got her in and out quickly. They are a good place.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 06/05/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SC
Sarah C.
Concord, NC
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Sarah said this business was nice, fast and helpful.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 06/05/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


MK
Michael K.
Concord, NC
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Michael said the employees were friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 06/05/2017

 
Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


LG
Loretta G.
Charlotte, NC
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017
The people. Your never a stranger
Thank you so much Paul. The service I received was great. My van is not pulling all over the road thanks to you..
Paul R. from Pauls Automotive Service And Repair responded on 06/01/2017

Thats fantastic to hear! Thank you for letting us know that you were pleased with our service. If you have and problems or concerns please let us know.
Thanks, Paul and Pat


MH
Mary Ann H.
Concord, NC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017
I can see clearly now!
Just got an oil change... but also got new windshield wiper blades. Paul took care of it. Treat yourself to new wiper blades and let the rain come!
Paul R. from Pauls Automotive Service And Repair responded on 05/30/2017

What a difference new wiper blades make! Thanks for the fantastic review! It's always great to see you when you come in. If there is anything you need, don't hesitate to let us know. Thanks, Paul and pat.


CB
Costley B.
Concord, NC
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2017
Honest and thrust worthy
So I was looking for a mechanic to work on my car. Paul's shop came up on my radar as I was searching. I said I will give his shop a try. I was very impressed with level of service and commitment to fixing the problem. I am very pleased and will definitely return.
Paul R. from Pauls Automotive Service And Repair responded on 05/22/2017

Wow what a great review!! Thank you so much.  We are happy that you were so pleased with our services and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  Thank you, Paul & Pat


CW
Crystal W.
China Grove, NC
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2017
Helpful, Friendly, Great people!
I took my car to three different places for air repair and they kept telling me that my air not working was normal. Obviously that is not! Paul listened to me and really cared about me as a person and what I was explaining to him. Now I have air and I am Thankful!
Paul R. from Pauls Automotive Service And Repair responded on 05/22/2017

Thank you Crystal! We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


BB
Bryan B.
North Carolina
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2017 Category: Service
Bryan said his father went to the business for service for quite a while. The employees were easy to work with. They were flexible. They were communicative and let him know which issues needed immediate attention and which ones could wait to be fixed.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/24/2017

 
We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


SL
Susan L.
Concord, NC
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Susan said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/24/2017

Thanks Susan! Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


SS
Susan S.
Concord, NC
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017
Best customer service
Paul helped us decide on the purchase of a used car when we took it to him for a presale inspection. He was very thorough and always fair and knowledgeable. It is a pleasure to do business with Paul's Automotive.

JW
Jan W.
Concord, NC
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2017
oil change
Need it do before I had to go to hospital and call late one afternoon and they worked me in and got it done and rotated my tires too Great service
Paul R. from Pauls Automotive Service And Repair responded on 05/18/2017

We are glad that we were able to accommodate you Jan, it was great seeing you! We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


BS
Brian S.
North Carolina
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2017 Category: Service
Brian said the business provides fantastic service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/22/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


BC
Bill C.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017
William CottrellHonda CTV 2007
A small town friendly atmosphere coupled with honest and professional service makes Pauls Automotive service a winner
Paul R. from Pauls Automotive Service And Repair responded on 05/16/2017

We really try to make our customers our first priority and a friendly atmosphere is what we strive to create! Thank you for taking the time to review our services William. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


BS
Burdetta S.
Raleigh, NC
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017 Category: Service
Burdetta said it was wonderful service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/16/2017

Thank you for taking the time to review our services Burdetta.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


BT
Beige T.
Kannapolis, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2017
Awesome customer service
The owners are awesome! They accessed the problem and were very reasonably priced!
Paul R. from Pauls Automotive Service And Repair responded on 05/11/2017

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


SB
Shawn B.
Concord, NC
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2017 Category: Service
Shawn said he was very pleased with the work.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/16/2017

We are glad to hear that you were pleased with the service provided Shawn! Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


SH
Sherry H.
Concord, NC
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Sherry said they were honest and trustworthy. They did as promised. She appreciated everything they did.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


LP
Lisa P.
Cornelius, NC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Lisa said the person who performed the repair was an experienced mechanic and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


DK
Donetta K.
Concord, NC
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2017
Always on top of what my vehicle needs and always checks with me first on the budget! :)
Nuf said! lol :)
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

Your review is very important to us Donetta and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


CW
Curtis W.
Kannapolis, NC
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Curtis said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/04/2017

Thank you for your review Curtis, your feedback helps us better serve our customers! Hope to see you again soon.