Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 4 months ago

Reviews


JM
Jim M.
Sylva, NC
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01/14/2019
Thanks for great service
Was in town for Christmas and had a problem with towncar. The day after Christmas they repaired and I was on my way. 2000 miles later still running great. Thanks for looking after us

NR
Norma R.
Concord, NC
Toyota Corolla
Verified Customer
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07/14/2018 Category: Service
Norma said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PJ
Patricia J.
Concord, NC
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06/17/2018
Great service
I called Paul‘s automotive and made an appointment to have my car inspected and they were very accommodating. The lobby area when I came in was very comfortable and I was greeted in a friendly manner and my car was taken care of quickly and efficiently. I appreciate the great customer service and of the cleanliness and friendliness of the business.

JA
Jay A.
Concord, NC
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Jay said the service was good and quick. The staff knew what was needed and did just what was asked.
This review was collected via phone interview by Customer Research Inc.

MW
Marcie W.
Kannapolis, NC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Marcie said the business was able to get her vehicle in for service in a quick manner and they completed the maintenance the same day.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Kannapolis, NC
Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Great service
Paul is the top mechanic in the area. He communicates frequently with customers, is transparent about prices, and repairs you vehicle very quickly. I will not go to anyone else!

KR
Kathy R.
North Carolina
Hyundai Azera
Verified Customer
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12/20/2017 Category: Service
Kathy said the employees were nice and they did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

JW
Jan W.
Concord, NC
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
regular oil change and check all for any problems
They are great help to me and always trustworthy

HB
Heather B.
Concord, NC
Land Rover LR2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Heather said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

QC
Quanteria C.
Charlotte, NC
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Quanteria said the business tried to tell her something was needed for her vehicle when she just replaced it.
This review was collected via phone interview by Customer Research Inc.

SS
Susan S.
Concord, NC
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017
Best customer service
Paul helped us decide on the purchase of a used car when we took it to him for a presale inspection. He was very thorough and always fair and knowledgeable. It is a pleasure to do business with Paul's Automotive.

ML
Mr./Ms. L.
Concord, NC
Land Rover LR3
Verified Customer
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02/04/2017
Friendly and Professional
Recently had some minor repairs done on my Land Rover. Paul's got the parts and completed the repairs in a timely fashion! I highly recommend them!

FH
Fred H.
Concord, NC
Ford Ranger
Verified Customer
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01/12/2017
Fair and Friendly
Friendly people. Fairly priced. I like to support the "little guy" whenever I can. Take your vehicle to Pauls and you wont be disappointed.

SA
Shawn A.
North Carolina
Mazda Millenia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
Shawn said Paul was really understanding and he did not have any complaints.
This review was collected via phone interview by Customer Research Inc.

RB
Rebecca B.
North Carolina
Saturn SL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2016 Category: Service
Rebecca said the employees are super nice but she felt like she was bamboozled. She was quoted one price for a part but when she took her vehicle in, they had raised the price without explanation. The new price was too expensive and she will not be using this business again.
This review was collected via phone interview by Customer Research Inc.

GW
Grace W.
Kannapolis, NC
Subaru Forester
Verified Customer
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07/01/2016
Excellent service, dependable and trustworthy
As a single female, I believe car maintenance in general is more difficult with an older vehicle; to keep up on and to find a trustworthy mechanic. I strongly recommend Paul's Automotive!! He is a good communicator and (I believe) has my best interests AND safety at heart.

BW
Beatty W.
Concord, NC
Chevrolet Chevy Van
Verified Customer
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02/10/2016 Category: Service
Beatty said no matter when she calls or what is wrong with the vehicle, the business makes time to get it repaired. Her husband has a 20 year old handicap vehicle. If they do not have the part for the vehicle, they always find it. They also service her vehicle. The staff members are nice and they are Christian people. If they cannot fix the problem then it cannot be fixed.
This review was collected via phone interview by Customer Research Inc.

SB
Shawn B.
Concord, NC
Jeep
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2016 Category: Service
Shawn said there was a billing mistake but they fixed it quickly. They are professional and timely. They are very knowledgeable and cost effective.
This review was collected via phone interview by Customer Research Inc.

RT
Rodericko T.
Concord, NC
Chrysler 300M
Verified Customer
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01/22/2016 Category: Service
Rodericko said this visit was great.
This review was collected via phone interview by Customer Research Inc.

DB
Danny B.
BMW 325i
Verified Customer
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01/21/2016
Awesome people
They did a great job quickly and was so nice!