Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

512 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


SG
Shanta G.
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Wonderful
After Hurricane Florence my family and I were preparing to go back home. The night before I ran out to get gas for the trip and the car overheated. Just what I needed after a week of hotel bills and not even knowing if I had a home to get back to. I jumped online and at first I wondered about the company because of the name but then I read the reviews. I know there are times when the reviews may not be completely true but I just had to take the chance. I left a message that same night and by 8:15 the next morning I was on the phone with Dee Dee...quickly I was able to tell I was talking to a "real" person not someone who was going to take advantage of my situation. From the time I called AAA to have the car towed, figuring out the issue and repairing it I knew they jumped right on it. We were pushing at noon check out that I got extended to 1 p.m. but I kid you not as we were pushing the luggage cart down to the lobby to wait for their call my cell rung as "soon" as I had gotten off the elevator. The shop was less than 6 minutes away. Loved it! They really and truly are good folks. Speaking from someone who works with the public that is hard to find these days.

ZN
Zackery N.
North Carolina
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Zackery said the mechanics were nice and they got the job done.
This review was collected via phone interview by Customer Research Inc.

JP
Josh P.
North Carolina
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Josh said the service at this business was amazing. The staff did a great job. Keep up the good work.
This review was collected via phone interview by Customer Research Inc.

RR
Rick R.
Harrisburg, NC
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Rick said that everything was good at the place.
This review was collected via phone interview by Customer Research Inc.

EH
Eddie H.
North Carolina
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Eddie said they are awesome.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Concord, NC
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Steve said the staff were helpful and knowledgeable. They gave him the best price for the service. They did it the way they said they would, and it was done quickly.
This review was collected via phone interview by Customer Research Inc.

DB
Danny B.
North Carolina
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Danny said he trusts the business. They are nice.
This review was collected via phone interview by Customer Research Inc.

BG
Bryce G.
North Carolina
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Bryce said she was very impressed with the way she was treated and how kind everyone was. The mechanic took the time to explain things to her and that was nice. The prices were reasonable as well.
This review was collected via phone interview by Customer Research Inc.

HA
Hussain A.
North Carolina
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Hussain said his experience was really great. The person was quick, accurate and after the work, the person followed up with him.
This review was collected via phone interview by Customer Research Inc.

RR
Rob R.
North Carolina
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Rob said they did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

DD
Dino D.
North Carolina
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Dino said although the business' staff took longer than he anticipated, it was outstanding customer service and he was taken care of. Dee Dee, at the front desk is always fantastic, kind and courteous. The employees get him in, in a timely manner. He has already recommended this facility.
This review was collected via phone interview by Customer Research Inc.

MM
Marcie M.
North Carolina
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Marcie said the business's service was polite, efficient and they did a great job.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
North Carolina
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mike said this business did a good job. It took them longer than it should have because of complications but they kept him well advised.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Charlotte, NC
Mitsubishi Montero
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
David said the service was good. The employees were unable to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Danny A.
Concord, NC
Nissan Frontier 4WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Danny said he has gone there before and needed an honest opinion on his vehicle.
This review was collected via phone interview by Customer Research Inc.

PH
Phil H.
Concord, NC
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Phil said they do good work for a good price.
This review was collected via phone interview by Customer Research Inc.

RC
Ronald C.
North Carolina
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Ronald said he's always been pleased with the staff's service. He's glad to have an honest mechanic.
This review was collected via phone interview by Customer Research Inc.

PA
Paul A.
North Carolina
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Paul said this business provides great service. The staff provided great customer service.
This review was collected via phone interview by Customer Research Inc.

SH
Sylvia H.
Charlotte, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Customer Service and The Environment
In this day and age of customer reviews and company feedback we can respond quickly and just say yes service was great or no if it was not. However I want to take this opportunity to share my comments. From my first customer experience to my most recent and all in between I have found this company living and providing service which is exactly as it's name implies. DD, what would they do without you. I had a vehicle crisis recently with one of our company vehicles, she was able to fit me in and quickly get me on my way. The environment and atmosphere is comfortable and it makes you want to come back and tell others. My Honest Mechanic you get my vote as Charlotte's #1 in service, quality and customer commitment.

MY
Marcus Y.
Charlotte, NC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Marcus said he's been going to the business for a while and they've always done a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 512 in total