Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

491 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


KJ
Keith J.
North Carolina
Volkswagen Jetta
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2015 Category: Service
Keith said he took his vehicle to this business to be repaired. He could have died on the side of the road because of the work they did. The repair was not completed right. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Brandon T., Owner from My Honest Mechanic responded on 03/24/2015

”Thank you, Keith, for taking the time to leave a review. During your visit to our shop, you did decline to have a necessary repair done on your vehicle. We did not feel it was safe for you to drive in that condition, and for that reason, you signed an acknowledgment that you declined the service against our advice. Our customer safety is really important to us.


AV
Alan V.
North Carolina
Honda Civic Si
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018 Category: Service
Alan said he was happy with the service, but whoever took his vehicle for a test drive decided to go through his cd's. That is why he wouldn't recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PC
Patrick C.
Charlotte, NC
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2018 Category: Service
Patrick said the problem with his vehicle was not fixed. He stated it was not fair he had to pay for the repairs.
This review was collected via phone interview by Customer Research Inc.

NP
Naja P.
Charlotte, NC
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2016 Category: Service
Naja said she continues to have the same problem with her vehicle overheating, but has not had the time to take it back in yet. She also stated the business has good customer service.
This review was collected via phone interview by Customer Research Inc.

CF
Charlie F.
North Carolina
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Charlie said the staff took the time to explain things before they do the work. They did a fantastic job, and he appreciates them.
This review was collected via phone interview by Customer Research Inc.

CL
Cole L.
Asheboro, NC
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Cole said the business did a good job and the employees were polite.
This review was collected via phone interview by Customer Research Inc.

KS
Ken S.
North Carolina
Chevrolet Cavalier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2018 Category: Service
Ken said the service was great, but the employees didn't give him the entire quote at first. They quoted $178 but he paid $318.
This review was collected via phone interview by Customer Research Inc.

MW
Megan W.
North Carolina
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Megan said this business did a great job, but they were a little expensive.
This review was collected via phone interview by Customer Research Inc.

ZF
Zach F.
Tyler, TX
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Zach said this business provided great customer service. However, they weren't able to resolve the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Curtis M.
Charlotte, NC
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2017
Replace ac line
Truthful accessment of problem and fixed it.

MC
Michael C.
North Carolina
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2017 Category: Service
Michael said he hasn't had a chance to talk to Brandon because of where they had his vehicle parked. The vehicle was left with a lot of bird droppings on it. He had to wash it a couple of times to get it off.
This review was collected via phone interview by Customer Research Inc.

SP
Said P.
Concord, NC
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2016 Category: Service
Said said the mechanic did a really good job and he didn't try to hide anything from him. His only complaint was that it took a long time but that was because the mechanic was doing extra work.
This review was collected via phone interview by Customer Research Inc.

SH
Shiloh H.
Concord, NC
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016
First Time Customer -1st Impression review
This was my first time bringing in my vehicle to My Honest Mechanic but 1st impression is everything . Brandon was at the front desk and assisted me with targeting the issue with my vehicle - he even drove around the block with me to determine the noise prior to scheduling an appointment! He then stated a quote for the service and ordered the part ,so that when I arrived the next morning , they were ready to go . Service took about 2 hours and he explained the issue and resolved it at the the quote cost that he provided . Upon researching the part and average labor costs, for my luxury vehicle I must say that it was a good deal. Great first impression for an auto mechanic , and I was not made to feel uncomfortable or unwelcome as a female or minority .
Brandon T., Owner from My Honest Mechanic responded on 09/01/2016

Shiloh, thank you for your kind words! We know you have a lot of options to choose from as it comes to automotive repair shops but we are thankful you gave us the opportunity and it was such a positive experience. We look forward to serving you in the future.


TB
Tracey B.
Charlotte, NC
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2016
Thank You
Aside from a snafu - MHM not knowing who my car belonged to, therefore the work did not start for several days. Brandon apologized and kept me in the loop along the way. My car drives great and I'm thankful to have it back on the road.

HG
Hector G.
North Carolina
Oldsmobile Eighty-Eight
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2016 Category: Service
Hector said this business seems like a pretty good repeatable facility. They did a good job and they didn't over charge him, which was good. However, they took a little while which he was fine with.
This review was collected via phone interview by Customer Research Inc.

DM
Darius M.
North Carolina
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2016 Category: Service
Darius said the only way the business could do any better would be to provide his service free of charge.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
North Carolina
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2016 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015
My Honest Mechanic Review
Trustworthy service at reasonable prices.

RK
Randy K.
North Carolina
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2015 Category: Service
Randy said this business does very good work but they could improve their communication.
This review was collected via phone interview by Customer Research Inc.

BM
Billy M.
North Carolina
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2015 Category: Service
Billy said this business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.