Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1055 Reviews

92% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Grand Rapids, MN
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2018 Category: Sales
Vehicle Purchase
Efficient sales department though results of purchased vehicle preparation fell short or what was agreed to. Am still dealing with poor vehicle cleaning/prep and two continually leaking tires. When I addressed short comings salesman denied making commitment to undone prep.

JS
JAMES S.
Hermantown, MN
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2018 Category: Sales
Poor communication.
My truck was not ready to be picked up as promised. I had to wait 4 hours for it. Items that were part of the deal were not ordered or ready. Just very Frustrating and I felt disrespected by the whole thing. I do love the truck and I guess that is what matters in the end. Amanda did try to make things right in the end, and I appreciated that.

WP
WARD P.
Hibbing, MN
TOYOTA RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2017 Category: Sales
New Lease Purchase
Overall service was great ......but I requested one thing I wanted on the vehicle and it said it had it but It does not. I have called twice on it and they said they would figure it out and I am now making my first payment on it and I still have not heard back!!!!

JW
JASON W.
Orr, MN
CHEVROLET CRUZE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2017 Category: Sales
The manager
I thought the salesman could have given more information on the car. Told us about the scratches on it. And maybe we should have looked harder, but more information would have been nice. I was a first time car buyer so I didn't know what to ask or say.

SS
SANDRA S.
Hibbing, MN
FORD TAURUS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015 Category: Sales
could have been better
had to wait 3 hours to actually drive my car away from the lot. They neglected to tell me they had to jump start the car I was buying. So they had to go buy a new battery. This was my first time buying a car at a dealership. I think it could have been better. I also think that they could have explained that certain things were not mandatory and I could have refused them, like the power train warranty that I paid 2,000 grand for, that I didn't have to get. I guess I was super excited to get a newer car that I thought I had to get everything they said I had to get. I think trust is a big thing. If I am coming in to buy a car I should be seen as a customer, not an easy target.
Steve T., General Manager from Iron Trail Motors responded on 03/11/2015

Sandra-

I was sorry to read your review of your experience in purchasing your Ford Taurus, we strive to ensure that each customer is treated with respect and with professional treatment.

I would be more than happy to speak with you regarding your purchase, please call me at the dealership at your convenience.

Thanks

Steve Torrence
General Manager
218-741-2355

JZ
JAMES Z.
Babbitt, MN
GMC Terrain
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2018 Category: Sales
Warranty
18 days after buying a vehicle, the transmission started having problems and Iron Trail said they would not apply the 30 day warranty to fixing the problem because I had gone over the allowed mileage. The state of Minnesota has a used car warranty law that states car dealerships for used vehicles under 36,000 miles are warrantied for up to 30 days or 2,500 miles. The car I bought had only gained 2,000 miles and the dealership still refused to warranty

Verified Customer
Hibbing, MN
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018 Category: Sales
Camry 2018
The dealer sent us home with a key fob that didn't work. They put dealer advertising on the car after we asked them not to. They did not give us a temporary registration for the car. We did not get license plates for the car until after the temporary registration had expired.

WB
WILLIAM B.
International Falls, MN
GMC Sierra 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/15/2017 Category: Sales
Very non negotiable.
Very non negotiable!

DW
DAVID W.
Grand Rapids, MN
RAM 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/08/2017 Category: Sales
After the sale customer service is terrible
After I bought my vehicle the customer service was terrible. It took a week of me calling to get a response from the dealership to discuss different issues that arose right after I purchased my truck. When my wife brought my truck in to get it worked on the dealership did not have a linen to use for the day that we we promised. When she brought the truck home they had not fixed all the issues. The communication between their departments is non existent.

DH
Dee H.
Virginia, MN
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2014 Category: Sales
trade in battle
What should have been a pleasurable car buying experience was anything but. I felt I had to do battle to get any value for my trade in. I had received multiple letters from your dealership asking me to bring in my Camry for "top dollar trade". For my 2007 with no rust, never been in an accident, low miles, interior like new-with no scrapes scratches or holes on any surface, the carpet needed cleaning, but little wear as I used plastic mats in winter to protect from salt, sand, and snow melt. It needed a windshield, as it had a chip and the tires only had about another 10,000 in them, Mr. Wagner said it pulled to the left, so "hopefully it only needed alignment", and, after 7 years of driving, it had a rock chip on the hood near the front driver side.
The NADA Clean Trade-in he showed me was $8050, it did not include the moonroof, which would actually bring it up to $8500. I pointed that out, but he brushed it aside with barely a comment, then he said with all these negatives, my car was a low end mid level trade, oh and he told me he was charging me a $400 refurbishing fee so Iron Trail could go through the car and get it ready for resale. This made me curious, as I had never heard of it before, so I called around to other dealers in the area to see if it was a new practice. They had not heard of it either, and one even laughed at the question, but when I questioned GM Steve about it, he confirmed that they do indeed pass this charge on to the customer.
So, I was offered $5300 for my car, saying we had to start somewhere. I told Mr. Wagner that I realized the company needed to make a profit, but my car had a lot more value than he was offering. He actually said to me that he wasn't looking to necessarily make a profit, but to break even. Really? I've never heard of a business that isn't out to make a profit!
When I told him I wanted to spend between $25-$26k, he said, "so if I can get you $25,999 you will take it?" That's how he was 'working with me'. When I finally agreed to to a figure that would reduce my trade from top end $8500, which I realize was never an option, to less than $6800, he said he had to get approval from GM Steve for that amount. He came back and asked if I could go just a little bit more- I said maybe the $48 that was part of a previous figure he tried to use. HE ROLLED HIS EYES and with a deep sigh asked if I could do $250. Why I didn't walk then, I'm really not sure; maybe because I had already been there for 4 hours and was tired of fighting. But, I offered then to split the difference on $250, and go $125 - which he tried to up even more. Once he got the agreement, he walked away to get the paperwork finished. He left some papers on the desk, one of them was the approval for the amount I had asked for, so he did get the approval, but had to take more from me.
Even though I didn't get what I felt was a fair amount on my trade, the fact that he charged me a refurbishing fee and then tacked on more after getting an authorization for an agreed on amount was really poor salesmanship. Will I tell others about my experience? Yes, I already have. And some of my female friends have said they are appalled at how I was treated by your company and are seriously reconsidering doing business with you in the future. I gave 2 stars because Melissa D. worked so hard to help me find a vehicle I wanted , and answered all my questions about the different vehicles I was interested in.
Steve T., General Manager from Iron Trail Motors responded on 12/02/2014

Dee-

I'm truly sorry you feel you weren't treated fairly on your trade, we try hard to make sure everyone gets a fair and honest deal on the vehicle they buy and the vehicle they trade in to us. It is very much a common industry practice that in evaluating a trade that any needed reconditioning, upgrading or repairs are taken into consideration in determining fair market value.

We do appreciate your business and the opportunity to work with you. I wish you many years of worry free driving in your new Toyota.

Steve Torrence
General Manager
218-741-2355

JD
JEFFREY D.
Finland, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Sales
Terrible service
Had issues with window not rolling down 5 weeks after purchase. Made appt, brought truck in they didn't have part. Made appt and had to cancel because of snow rescheduled and when arrived they hadn't ordered part because "GMC owners tend to not keep appts and they like to bill GMC owners for parts before they do the work".. I live 70 miles away. They wasted my time and and trashed GMC owners. Will never ever go back to Iron Trail motors and will tell everyone not to trust these people.

DS
DERIK S.
Makinen, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Sales
Poor used car service
The 2012 VW Jetta was driven home Wednesday evening (2-6-2019)and Thursday morning it would not turn over. Both of my other 100,000 mi + vehicles turned over and started without being plugged in @ 6°F @ 6am. Iron Trail would not come get the car to repair it. They said I would have to pay a tow truck to bring it to them. A few days passed and I finally got it to turn over by heating the starter with a hairdryer and brought it to them to fix the frozen starter. They called later that day (2-11-2019)to say they "tested' it and found it to start each time they tried it (now 20°F) . After a couple heated phone conversations about how even their brand new Chevrolet cars and trucks would not start on 2-6-2019, I convinced them to pull the starter and actually load test it on the bench on 2-13-2019. At 1:45pm on 2-15-2019 they called to say the starter passed the load test and all electrical connections were cleaned and reconnected.
Even though I acknowledged buying a used vehicle with only a 30 day warranty, I believe there was an exhaustive amount of pleading and urging on my behalf to get them to fix the vehicle to start as well as my old vehicles. When I picked up my vehicle on the 15th, I asked to talk to the general manager so that he knew how I felt being on the receiving end of their poor customer service practices. Although we had to agree to disagree, he did give me the time to explain my side .

KD
KURT D.
Hibbing, MN
Buick Enclave
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2019 Category: Sales
Was satisfied!
Found out after leaving vehicle that had a sold sign on it ,to get down payment. Vehicle was driven over Christmas 400 mes by someone at the dealer. 3 weeks now and no admission or any compensation. Even though troy is a great salesman with awesome knowledge, won't be back
Jeff B., Sales Manager from Iron Trail Motors responded on 02/07/2019

Kurt, we do apologize for the miscommunication on the mileage and unfortunately the mileage was misstated on your paperwork. I can assure you that no one drove your vehicle after you put a down payment on it. We did extend your dealer warranty to the correct mileage.


Verified Customer
Duluth, MN
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2018 Category: Sales
Postage Due
We got our second key along with the title. Iron Trail paid 89 cents we had to pay $2.61 for postage due. I guess buying a 26k vehicle the dealer didn't make enough to pay. In the words of our President "sad".

KE
KRISTINE E.
International Falls, MN
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018 Category: Sales
SERIOUSLY!!
Your service is undeniably POOR! AFTER 3 WEEKS OF HAVING THIS CAR THE MOTOR BLOWS ? THERE IS OIL IN MY ANTIFREEZE? AND THE HEAD GASKET IS SHOT? ???? AND ALL YOUR WORTHLESS PEOPLE TELL ME DID I BUY THE EXTENDED WARRANTY?
I AM POSTING ON FACEBOOK HOW YOU SOLD ME A LEMON AND SAID I AM SCREWED!!!! AND YOUR GENERAL MANAGER DIDN'T EVEN HAVE THE BALLS TO PHONE ME BACK.

SS
SARAH S.
Hoyt Lakes, MN
Chevrolet Trax
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018 Category: Sales
Lemon?
I purchased a brand new car. Immediately it was found to have a bend in the door and needed to be repaired. This repair took 1 week. Shortly after that the check engine light came on and the turbo booster was found to be frozen. Apparently this is a common problem for the Chevy Trax. But... the warranty would not fix it permanently and I was sent home to wait for it to happen again. Which it did 2 days later. So now the car will go back to the shop after the part becomes available. 3 times in 1 month! It's frustrating to say the least. BRAND new cars should not have any problems.

KC
KARL C.
Hibbing, MN
TOYOTA CAMRY
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2017 Category: Sales
Terrible
Would go to Duluth... don't waste your time with them.

NM
NANETTE M.
Aurora, MN
GMC ENVOY
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/16/2015 Category: Sales
Lied about vehicle
The service person was nice but Iron trail motors stated the vehicle was road worthy and they said they did certain things that weren't done and the price was higher then expected, upon other lies about the vehicle. My rating is that the owner is a lier and a thief.
Peter O. from Iron Trail Motors responded on 12/18/2015

Hi Nanette, thank you for your review.  Our goal is to exceed your expectations.  Please feel free to contact myself Peter Orlich General Manager or Service manager Lori Layman at your earliest convience tp provide further details.  They are available at 218 741 2355.  We hope you allow us the opportunitty to regain your confidence.


RR
RON R.
Virginia, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2014 Category: Sales
RON VIRGINIA
CROOKS AND LIARS STAY AWAY
Steve T., General Manager from Iron Trail Motors responded on 11/29/2014

Ron-

I read with great concern your review of the dealership. Please allow me the opportunity to review your situation and get back to you.

We take the job of providing quality customer service seriously and want to make sure that every customer is given the best experience possible.

Sincerly,

Steve Torrence
General Manager
218-741-2355
Steve T., General Manager from Iron Trail Motors responded on 12/01/2014

Ron-

I tried calling you on Monday 12/1/2014 and the call seemed to have gotten disconnected. In trying to help find out what the issue is i do not show any contact with the dealership since your last service visit back in May, 2014.

Please call me at your convenience and let's discuss what your issue is and how I might be of help.

Thanks

Steve Torrence
General Manager
218-741-2355