Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1041 Reviews

92% Would Recommend
Latest Review 6 days ago

Reviews


RZ
ROBERT Z.
Hibbing, MN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Sales
Everyone was super helpful
Great experience. Our salesman (Troy) was very knowleable with the vehicle we were looking at. Made the buying so easy!!

Verified Customer
Grantsburg, WI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2019 Category: Sales
Friendly staff, good deals
The staff was friendly and showed me deals that fit my needs

VM
VICTOR M.
Duluth, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Sales
Friendly staff
I’ve been to lots of GM dealerships over the years. Iron Trail Motors was one of the best experiences that I have had. I will be returning for my next purchase.

Verified Customer
Duluth, MN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Sales
Direct and strait forwarf
Salesman was very nice and easy to deal with.

CT
CAITLIN T.
Hibbing, MN
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2019 Category: Sales
Great... but
Dean was great helping us would recomend him 10/10. But after he helped find the vehicle we needed the next person to help us finalize the sale was too pushy on the extra packages which I get it he's a salesman, it was still too much. Then we received multiple emails and phones calls asking for a review which was pretty obnoxious. So yes I would recommend going to see Dean to buy a vehicle but would also warn that Iron trail is still very pushy even after the sale.

JD
JEFFREY D.
Finland, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Sales
Terrible service
Had issues with window not rolling down 5 weeks after purchase. Made appt, brought truck in they didn't have part. Made appt and had to cancel because of snow rescheduled and when arrived they hadn't ordered part because "GMC owners tend to not keep appts and they like to bill GMC owners for parts before they do the work".. I live 70 miles away. They wasted my time and and trashed GMC owners. Will never ever go back to Iron Trail motors and will tell everyone not to trust these people.

AP
ANNA P.
Eveleth, MN
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Sales
Quick & friendly purchase!
I was very pleased with the appointment Brandie had set up for me to look at SUV’s. Salesman Chris & I test drove a couple of vehicles & I am very happy with my choice! Cindy in finance was very professional & fast! Thank you Iron Trail!!

SG
SCOTT G.
Eveleth, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2019 Category: Sales
Car buying
They took care of any problems I had, salesman misrepresented the warranty the car had , but the finance guy was truthful about it,, could have had better financing opportunities, for same auto though other dealers,

DS
DERIK S.
Makinen, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Sales
Poor used car service
The 2012 VW Jetta was driven home Wednesday evening (2-6-2019)and Thursday morning it would not turn over. Both of my other 100,000 mi + vehicles turned over and started without being plugged in @ 6°F @ 6am. Iron Trail would not come get the car to repair it. They said I would have to pay a tow truck to bring it to them. A few days passed and I finally got it to turn over by heating the starter with a hairdryer and brought it to them to fix the frozen starter. They called later that day (2-11-2019)to say they "tested' it and found it to start each time they tried it (now 20°F) . After a couple heated phone conversations about how even their brand new Chevrolet cars and trucks would not start on 2-6-2019, I convinced them to pull the starter and actually load test it on the bench on 2-13-2019. At 1:45pm on 2-15-2019 they called to say the starter passed the load test and all electrical connections were cleaned and reconnected.
Even though I acknowledged buying a used vehicle with only a 30 day warranty, I believe there was an exhaustive amount of pleading and urging on my behalf to get them to fix the vehicle to start as well as my old vehicles. When I picked up my vehicle on the 15th, I asked to talk to the general manager so that he knew how I felt being on the receiving end of their poor customer service practices. Although we had to agree to disagree, he did give me the time to explain my side .

GR
GEORGE R.
Hibbing, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019 Category: Sales
Wouldn’t shop again
I wouldn’t shop again because of the finance person and being rude. I have already filled this out and left a phone. Brian E was great though.

JZ
JUSTIN Z.
Ely, MN
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Sales
Thanks
Very good service

TM
TYLER M.
Ely, MN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Sales
Friendly staff, ZERO pressure!
My salesman, Matt, was very knowledgable!!! He never once pressured me into anything! He definitely made my buying experience great! Would definitely reccomend this dealership!

PK
PAUL K.
Bigfork, MN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Sales
They provided the service I requested.
When a vendor of any type of product or service does what is asked of it, they have done their job.

JL
JEREMY L.
Gilbert, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Sales
Speedy service
Excellent costumer service. And quick delivery on a new vehicle.

TL
TONY L.
Grand Rapids, MN
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Sales
Good experience
Process went fairly smooth with not to much waiting around. I felt the pricing was fair and would do business with them again.

Verified Customer
Duluth, MN
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2018 Category: Sales
Postage Due
We got our second key along with the title. Iron Trail paid 89 cents we had to pay $2.61 for postage due. I guess buying a 26k vehicle the dealer didn't make enough to pay. In the words of our President "sad".

Verified Customer
Eveleth, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Sales
Easy to deal with.
Easy place to deal with. No hassles.

TP
THOMAS P.
Proctor, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018 Category: Sales
Silverado purchase
Very low stress transaction. Staff very friendly.

Verified Customer
Minneapolis, MN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Sales
Used car buying experience.
Great People!!! Very helpful!!!

Verified Customer
Duluth, MN
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Sales
decent car dealership
easy to deal with and not pushy