I am sorry you felt our pricing was out of line. We strive for fair and honest pricing on all of our repairs and stand by our work and the quality of it. I looked over the invoice and the quote and found that the technician did indeed state the left front hub assembly had failed. The left front is the drivers side and not the passenger side as stated in your review. Our technician did recommend replacing the axle seal as well and we were quoting genuine Toyota parts. In addition we recommended a four wheel alignment and that was included in our quote and included tax. Using original equipment parts is always recommended but we do offer aftermarket parts when requested. Thank you for letting us know about your dissatisfaction on your last visit and we will try to serve you better should you give us another chance. Thank you Peter Orlich GM
Hi Darryl, thank you for your review. Our goal is to exceed your expectations. Please call General Manager Peter Orlich or Service manager, Lori Layman at your earliest convenience to provide further details. They are available at 218 741 2355. We hope you allow us the opportunity to regain your confidence.
Thank you for the review. We appreciate your business. Please call Peter Orlich or Lori Layman at your earliest convenience. Thank you again for the review. With your help, we can improve.
Iron Trail Motors
Thank you for your review. As you know our goal is to exceed your expectations. Please call Peter or Lori at the store (218)741-2355 at your earliest convenience. We want to know more about your experience.
Thank you -
Thank you for bringing this to our attention. As you can imagine our goal is to provide excellent customer service. Please call Peter or Lori at 218.741.2355 to discuss the experience you had in our service department. Again, thank you for the review.
First and foremost please accept our appologies. As you can imagine our goal is to make you feel welcome while embracing your business. Clearly we failed to deliver; for that we appologize. Please call General Manager, Peter Orlich at 218.741.2355 to discuss the details of your visit. The only way we can learn and grow is with feedback like yours. Our goal is to earn your business however possible. Again, our appologies.
Iron Trail Management
Thank you for your review. Our goal is to impress you; not the opposite. Please call Lori Layman at 218.741.2355 to discuss the details of this review. With your help we can improve the experience we provide our customers now and in the future.
Thank you -
I appreciate you taking the time to express your concerns regarding your recent service visit. I know that with the Toyota Car Care Service there is a rotation between oil changes and tire rotations but be that as it may if your expectation was an oil change we should have proceeded with that. The no follow up call is not acceptable and will be addressed with the service personnel.
I would like to offer my personal assistance on your next service visit to ensure that every item is completed and done in a timely fashion.
I will also follow up with you on the phone.
I apologize for the condition you found your vehicle after your recent service visit. I would like to follow up with you personally to get these issues taken care of.
I will be in contact with you.
Thank you for taking your time to let us know of your experience. I am going to get with our Service department and review your repair to see what more can be done to help you.
I will personally be back in contact with you.