Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1089 Reviews

92% Would Recommend
Latest Review 1 day ago

Reviews


DF
DARYL F.
Hibbing, MN
TOYOTA AVALON
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2015 Category: Service
Scheduled Service - Toyota Avalon
Service was very prompt. Service attendant was very professional. The entire session was enjoyable with the opportunity to discuss vehicle questions with a sales staff member.
Steve T., General Manager from Iron Trail Motors responded on 03/23/2015

Daryl-

We appreciate the opportunity to be of service with your Toyota Avalon. We are committed to continuing to provide you with prompt and quality service.

Please feel free to call on us whenever you need service on your vehicle.

Thanks

Steve Torrence
General Manager
218-741-2355

TL
THOMAS L.
Ely, MN
TOYOTA PRIUS V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2015 Category: Service
review of 3/19/2014 sevice visit
excellent service.

JM
JOHN M.
Eveleth, MN
TOYOTA SIENNA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2015 Category: Service
Quality service
My appointment was for 10:30 AM. I arrived at 10:15. My van did not go in for service until 10:50 but he did finish be noon. I will see how it performs in a couple days.
Steve T., General Manager from Iron Trail Motors responded on 03/16/2015

John-

I'm sorry that your service was late, we do try very hard to make sure we get everyone in as promised. We do value your business and I would like you to contact me directly when your next service is needed. I want to personally show you what we can do and what you should expect.

Thanks

Steve Torrence
General Manager
218-741-2355

KH
KIMBERLY H.
Nashwauk, MN
TOYOTA RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2015 Category: Service
Courtesy ride was a no show
Very disappointed. Waited for our shuttle, called multiple times. My daughter and I ended up walking back to the dealership. Wind was cold.
Steve T., General Manager from Iron Trail Motors responded on 03/16/2015

Kimberly-

I truly apologize for your experience, there is no excuse on our part for not following through on our shuttle services.

Please accept my apology and know that this will be addressed and used as a training tool for our people.

Thanks,

Steve Torrence
General Manager
218-741-2355

DN
DOUGLAS N.
Duluth, MN
CHEVROLET SILVERADO 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2015 Category: Service
People were super friendly and helpful
Nice to do business with someone who cares about service and doing right by the customers

MB
MARJORIE B.
Virginia, MN
TOYOTA YARIS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015 Category: Service
Just love them
keep up the great work
Steve T., General Manager from Iron Trail Motors responded on 02/26/2015

Marjorie-

Thanks for the kind words and good review, we appreciate your business. Stop by anytime we're always here to help.

Thanks

Steve Torrence
General Manager
218-741-2355

AA
ANTHONY A.
Eveleth, MN
CHEVROLET SILVERADO 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2015 Category: Service
Good service
Good service
Steve T., General Manager from Iron Trail Motors responded on 02/25/2015

Anthony-

We do appreciate your business and the opportunity to help keep your Silverado in top condition. Thank you for taking the time to provide your feedback.

Please call on us anytime we can be of service.

Thanks

Steve Torrence
General Manager
218-741-2355

RP
ROSS P.
Britt, MN
CHEVROLET MALIBU
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2015 Category: Service
Malibu Oil Change
nice cusotmer lounge with refreshments while you wait including free wifi!
Steve T., General Manager from Iron Trail Motors responded on 02/21/2015

Ross-

We appreciate your business and the opportunity to help keep your Malibu in top shape. Please feel free to stop by anytime and help yourself to the refreshments ( don't even need to have service done!).

Thanks,

Steve Torrence
General Manager
218-741-2355

JM
JOHN M.
Eveleth, MN
TOYOTA SIENNA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2015 Category: Service
Recall from Toyota
On prior visiits that were over an hour and a half (I was told about 1 hour and 40 minutes) I was given an update. This time nothing and I believe it took a little over 2 hours.

AS
ALISSA S.
Tower, MN
CHEVROLET TAHOE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2015 Category: Service
Great Customer Service
Everyone is always friendly and knowledgeable, I feel very comfortable at Iron Trail Motors! Great Customer Service!!
Steve T., General Manager from Iron Trail Motors responded on 02/21/2015

Alissa-

We appreciate your business and value you as a customer. Please let us know if how we can be of service.

Thanks,

Steve Torrence
General Manager
218-741-2355

LC
LYNDA C.
Hibbing, MN
TOYOTA RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2015 Category: Service
Friendly & helpful staff. Clean
Friendly & helpful staff. Clean & comfortable lobby. Excellent service for my Rav 4.
Steve T., General Manager from Iron Trail Motors responded on 02/01/2015

Linda-

We certainly do apprecite your business and thank you for the follow up comments, it's always nice to hear that we provided the service you deserve. I will pass these comments on to our Toyota service personnel I know they will be glad to hear how they did.

Please don't hesitate to call on us for any of your service needs.

Thanks again,

Steve Torrence
General Manager
218-741-2355

JC
JOAN C.
International Falls, MN
TOYOTA TACOMA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2015 Category: Service
very customer friendly
The repair dept. mgr. gave me an estimate, wrote it down, and that was what I was charged. I came early for my appt. and the woman at the counter got me in early. She came out and kept me informed of the progress on my truck. She offered to have me taken to the nearby mall for lunch. The amount I was charged was much less than what local non-certified mechanics in town charged and took less than half the time.
Steve T., General Manager from Iron Trail Motors responded on 02/01/2015

Joan-

Thank you for taking the time to provide your feedback on your recent service visit. We appreciate the opportunity to be of service on your Tacoma and look forward to seeing you again.

I will pass your review on to our Toyota service personnel, I know they will appreciate hearing from you.

Thanks again,

Steve Torrence
General Manager
218-741-2355

DB
DAVID B.
Tower, MN
HONDA RIDGELINE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2015 Category: Service
Great business ethics
Excellent, information as you need it.
Steve T., General Manager from Iron Trail Motors responded on 02/01/2015

David-

We appreciate the opportunity to be of service to you and it's always nice to have the positive feedback. Please don't hesitate to call on us to help keep your Honda Ridgeline in peak condition.

Thanks again,

Steve Torrence
General Manager
218-741-2355

RR
RICHARD R.
Hibbing, MN
TOYOTA FJ CRUISER
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2015 Category: Service
Polite and efficient service
Good
Steve T., General Manager from Iron Trail Motors responded on 01/26/2015

Richard-

Thank you for taking the time to tell us about your service visit. We do appreciate hearing from you and thank you for utilizing our service department.

Thanks

Steve Torrence
General Manager
218-741-2355

DH
DAVID H.
Virginia, MN
TOYOTA CAMRY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2015 Category: Service
oil change
I have always received great service that I can trust

PG
PAULA G.
Bovey, MN
TOYOTA RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2015 Category: Service
service department
treated well, friendly staff.
Steve T., General Manager from Iron Trail Motors responded on 01/02/2015

Paula-

Thank you for your business, we appreciate the opportunity to help keep your RAV4 in top condition. We also appreciate the kind comments on your visit here, i will be sure to pass that along to our service personnel.

You can count on us to be there when any vehicle needs arise.

Thanks again,

Steve Torrence
General Manager
218-741-2355


LP
LAWRENCE P.
Chisholm, MN
CHEVROLET SILVERADO 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2014 Category: Service
nice people
clean place well organized
Steve T., General Manager from Iron Trail Motors responded on 01/01/2015

Lawrence-

We do appreciate your continued business and it's important to us to continue to previde you with the experience you expect. Always nice to hear feedback from our customers.

Thanks again.

Steve Torrence
General Manager
218-741-2355


HO
HANNAH O.
Virginia, MN
TOYOTA RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/29/2014 Category: Service
Too Fast Service
I had an appointment for my 5,000 mile new car check up and oil change. When the appointment was made I mentioned about my brakes making a funny noise and they said they would look at it then. The "visually" looked at everything and changed my oil. Very pleasant staff but a NEW car should not be making any noises. They said it problem continued to make another appointment and that everything looked good visually.
Steve T., General Manager from Iron Trail Motors responded on 12/30/2014

Hannah-

I appreciate you taking your time to let us know about concerns you have regarding your recent visit. I am going to personally look into the inspection of your vehicle and I would like to follow up with you on that.

Thanks again for your feedback.

Steve Torrence
General Manager
218-741-2355

DN
DEANNA N.
Pengilly, MN
TOYOTA RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Personable help!
Was nice to talk to people who were not "pushy". Enjoyed that part of it.
Steve T., General Manager from Iron Trail Motors responded on 12/30/2014

Deanna-

Thank you for your businees and I appreciate hearing the nice words regarding your experience. Your business and satisfaction is important to us and we strive to provide good quality customer and vehicle service.

Thanks again,

Steve Torrence
General Manager
218-741-2355


JT
JACK T.
Hibbing, MN
TOYOTA RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
EFFICENCY
PLEASANT PEOPLE AND FAST AND EFFICEINT SESRVICE
Steve T., General Manager from Iron Trail Motors responded on 12/24/2014

Jack-

We appreciate your business and I'm glad to hear that we are providing the kind of service you expect. Enjoy your RAV4 and let us know how we can contiune to help in the servicing of your vehicle.

Thanks,

Steve Torrence
General Manager
218-741-2355