Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1091 Reviews

92% Would Recommend
Latest Review about 22 hours ago

Reviews


CH
CALVIN H.
Hibbing, MN
CHEVROLET SILVERADO 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2014 Category: Service
Could Not Get The Job Right.
The Passenger Seat Was Not Fixed Right. Chevrolet Trucks Are Suppose To Have A Quiet Interior.
Steve T., General Manager from Iron Trail Motors responded on 11/12/2014

Calvin-

I apologize that the truck was not fixed properly, I will have our Service Manager contact you right away to correct the issue.

Steve Torrence
General Manager
218-741-2355

JN
JASON N.
Aurora, MN
TOYOTA TUNDRA 4WD TRUCK
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2014 Category: Service
NOT Very Happy
I brought my Tundra in for its 15,000 mile service. I told the service staff that I would also like my squeaky seat looked at under warranty, and that my front passenger tire was leaking. I picked the truck up and the sevice desk told me they couldn't find a leak in the tire and the seat did not squeak. I got in my truck to leave and the seat continued to squeak, and about 5 miles down the road my TPS alarm went on. I was able to make it back to my hometown and stopped in to the local garage that found a nail in my front passenger tire and repaired it. I am starting to wonder if they look at my truck at all......
Alan V., IT Director from Iron Trail Motors responded on 09/16/2014

Hi Jason, thank you for bringing this issue to our attention. As you can imagine it is never our goal to disappoint you or your level of expectations when doing business here; our customers are our biggest asset. With that said, I invite you to contact Steve directly to discuss the events outlined in your review. We view experiences both good, bad and inbetween as learning experiences. In short, we appreciate you helping us become better. We look forward to speaking with you.


DH
DONALD H.
Tower, MN
TOYOTA CAMRY
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2014 Category: Service
Expensive work.
I had the oil changed and wheels rotated at the cost of $63.00.I was suprised at the cost since I bought my car there, plus others. I realize it is more expensive oil.
Alan V., IT Director from Iron Trail Motors responded on 07/16/2014

Hi Donald,

Thank you for bringing this issue to our attention. As you can imagine it is never our goal to disappoint you or your level of expectations when doing business here; our customers are our biggest asset. With that said, I invite you to contact our General Manager, Steve Torrence directly to discuss the events outlined in your review. We view experiences both good, bad and inbetween as learning experiences. In short, we appreciate you helping us become better. Please call Steve Torrence at your earliest convenience at 218.741.2355

Steve T., General Manager from Iron Trail Motors responded on 07/16/2014

Mr. Donald H.

I appreciate the response to your service visit, I will personally look into the service, the vehicle and the cost structure for the service. I will contact you directly to provide you with the information i find.

Thanks,
Steve


Steve Torrence
General Manager
218-741-2355

MM
MICHAEL M.
Mountain Iron, MN
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Oil change service
My experience at iron trail went well. A positive experience from the start to finish.

SN
SUSAN N.
Mountain Iron, MN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service!
As always Iron Trail got the job done and quickly!

SS
SANDRA S.
Eveleth, MN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Your Employees
Great Communication skills, & team work.

KS
KURT S.
Ely, MN
Toyota Camry Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
Competent and courteous Toyota service
Iron trail motors has competent mechanics and is a comfortable spot to wait for service or is convenient to shopping if you want to get some things done while you wait. They have a driver who can get you to your destination.

Verified Customer
Eveleth, MN
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
oil change
In and out in 45 minutes. Very good service.

JF
JAMES F.
Pengilly, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/07/2019 Category: Service
worst service I have ever had
You have the worst service department I have ever seen! Was treated like I knew nothing and you did not do anything! I went to a competing dealer and was treated with respect and they scheduled my service and took care of the issue. Your service manager should be fried!! He said the vibration was normal and GM didnt have a fix for it eventhough I showed him the TSB to correct the issue. You will never sell me a truck again.

HL
HOWARD L.
Nashwauk, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Routine Service
Personnel friendly service efficient. This is the second time I have taken this survey.

RB
ROBERT B.
Hoyt Lakes, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Very nice people that seem very sincere in their effort to help
Had some problems took a while to get them sorted out but they did and fixed right.

JS
JAMES S.
Ely, MN
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2019 Category: Service
Scheduled appointment
My most recent experience was much better than my last experience. I had scheduled appointment but I don’t think they were ready for me.

AP
ANASTAS P.
Hibbing, MN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Prompt Attention
Excellent response to tire rotation and installation

MT
MARLENE T.
Kabetogama, MN
Toyota Avalon Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Oil change
We only made an appointment for an oil change. Service personnel reported everything was fine on examination of vehicle. Suggestion, vehicle needs new tires, which we will follow up on this fall.

BS
BRIAN S.
Hibbing, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Great Service!
People are friendly and want to help. Nice waiting room with free Caribou Coffee and great popcorn!

Verified Customer
Chisholm, MN
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Great place great people.
Jon Lind is the best.

JT
JOHN T.
Tower, MN
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Honesty
Felt like I was being treated honestly

Verified Customer
Eveleth, MN
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Service appt
Nice employees and the service was done in a timely manner

RP
RHONDA P.
Winton, MN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Fast, Friendly Service
I took my car to get the free 5,000 mile check-up, all the staff were very friendly & helpful. They said it might take close to an hour to get it done but they were done in about 20 minutes - unbelievably fast great service!

EL
EDWARD L.
International Falls, MN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Great service, friendly folks.
Excellent service while you wait.