Thank you for the review. I believe the Sales Department did assist and cover your oil change on your Highlander. The windshield chip is very unfortunate. We will be sure to discuss verifying correct informatoin with the Service Advisor who assisted you.
Scott, we apologize for the miscommunication on the tonneau cover. It does look like we provided you with the GM brand tonneau that is covered under your vehicles warranty and is a bit more expensive because that is what was in stock, but again we do understand and apologize for the miscommunication between the sales, parts, and service departments. Thank you for the survey we take all of our surveys into account to help improve our future proccesses and customer experience.
1. Brought in for an oil change plus other minor stuff. Oil change was not done or billed. Had to go back to get it done.
2. Another oil change. Once home I noticed serious oil leakage onto garage floor. Filter or oil pan plug had not been tightened.
3. Recently I had a flat on I-35 from a puncture. When I tried to change it I found the lug nuts to be so distorted from the impact wrenches used in your shop (never been anywhere else for tire rotation) that I could not get the wrench on the nuts. Result - 4 hours on the edge of the road and $$$ for service
4. At my most recent service I asked that all the nuts be checked and got an OK from the service counter. At home I found that the nuts had not been checked and were all distorted. I replaced them all myself.
We bought this vehicle new from Iron Trail and have had all the service done with you. We will not be back.