Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1027 Reviews

92% Would Recommend
Latest Review 1 day ago

Reviews


EK
ELDON K.
Hibbing, MN
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Regular maintenance
Prompt .. courteous .. & friendly service at all levels. Thanks Iron Trail!

HL
HOWARD L.
Nashwauk, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Silverado Service
This is the third time I filled out this survey. The service met my expectations..

GH
GARY H.
Babbitt, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
People
I like the people there & the way things get done

PK
PAUL K.
Bigfork, MN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Quick response
Iron Trails always is on top of things and not buried by them.

JD
JEFFREY D.
Finland, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Sales
Terrible service
Had issues with window not rolling down 5 weeks after purchase. Made appt, brought truck in they didn't have part. Made appt and had to cancel because of snow rescheduled and when arrived they hadn't ordered part because "GMC owners tend to not keep appts and they like to bill GMC owners for parts before they do the work".. I live 70 miles away. They wasted my time and and trashed GMC owners. Will never ever go back to Iron Trail motors and will tell everyone not to trust these people.

FM
FRANK M.
Ely, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Oil change and check up
Very friendly and qualified people working there

AP
ANNA P.
Eveleth, MN
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Sales
Quick & friendly purchase!
I was very pleased with the appointment Brandie had set up for me to look at SUV’s. Salesman Chris & I test drove a couple of vehicles & I am very happy with my choice! Cindy in finance was very professional & fast! Thank you Iron Trail!!

Verified Customer
Esko, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
They care.
Small town feel. Personable service department.

LF
LINDA F.
Hibbing, MN
Lexus NX 200t
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Friendly
Good service friendly people. Service was done fast and efficient!

PM
PATRICK M.
Eveleth, MN
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2019 Category: Service
Friendly staff
Very friendly staff and the work is performed in a timely manner

JM
JOHN M.
Eveleth, MN
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2019 Category: Service
Disgust
I have already talked to 3 different people about the worst experience I have had with my vehicle service so I would rather find a new place to go.

Verified Customer
Esko, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
great service!
got in and out with an oil change and got a great quote on brakes. will be back next week to have work done

Verified Customer
Crane Lake, MN
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Oil change and service
We had our dog with us, and they aloud us to bring him in the waiting room while our 4 runner was serviced
Nice experience

DR
DANIEL R.
Hibbing, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2019 Category: Service
oil change
this is the fifth time you asked for a review. I had a oil change and rotation! Why weren't you so worried about reviews when I had to bring it in for repairs a half a dozen times last year???????????????

AB
ANTHONY B.
Eveleth, MN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Good Service
Good service on the date and time I requested.

Verified Customer
Virginia, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/06/2019 Category: Service
Can’t fix my truck
Truck has been in at least a dozen times in the last year since I bought it and it’s still repeatedly leaving me on the side of the road, I have been told they have replaced all the part that could affect my problem and still nothing. The customer service is great just the fact that the techs are fixing the problem. I’d recommend the sales staff but not so sure on The service department

SG
SCOTT G.
Eveleth, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2019 Category: Sales
Car buying
They took care of any problems I had, salesman misrepresented the warranty the car had , but the finance guy was truthful about it,, could have had better financing opportunities, for same auto though other dealers,

RC
ROXANN C.
Hibbing, MN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Oil change/tire rotation
Great customer service

RH
ROGER H.
Virginia, MN
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2019 Category: Service
Poor management
Recently had my scheduled oil change, warranty work done. A line of four or five customers and the scheduler to the right was taking the order and driving the vehicles to a bay. Was asked twice by the helper to assist and he ignored him. This was taking along wait time. The whole experience was terrible. After observing this situation and being on the receiving end of his lack of organization I would not use your service any longer.

LW
LINDA W.
Zim, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Good service
Found a problem I wasn't aware of.
Since it was going to take a day to repair they gave me a loaner.