Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1029 Reviews

92% Would Recommend
Latest Review about 10 hours ago

Reviews


JD
JEFFREY D.
Finland, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Sales
Terrible service
Had issues with window not rolling down 5 weeks after purchase. Made appt, brought truck in they didn't have part. Made appt and had to cancel because of snow rescheduled and when arrived they hadn't ordered part because "GMC owners tend to not keep appts and they like to bill GMC owners for parts before they do the work".. I live 70 miles away. They wasted my time and and trashed GMC owners. Will never ever go back to Iron Trail motors and will tell everyone not to trust these people.

JM
JOHN M.
Eveleth, MN
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2019 Category: Service
Disgust
I have already talked to 3 different people about the worst experience I have had with my vehicle service so I would rather find a new place to go.

Verified Customer
Virginia, MN
GMC Sierra 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/06/2019 Category: Service
Can’t fix my truck
Truck has been in at least a dozen times in the last year since I bought it and it’s still repeatedly leaving me on the side of the road, I have been told they have replaced all the part that could affect my problem and still nothing. The customer service is great just the fact that the techs are fixing the problem. I’d recommend the sales staff but not so sure on The service department

RH
ROGER H.
Virginia, MN
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2019 Category: Service
Poor management
Recently had my scheduled oil change, warranty work done. A line of four or five customers and the scheduler to the right was taking the order and driving the vehicles to a bay. Was asked twice by the helper to assist and he ignored him. This was taking along wait time. The whole experience was terrible. After observing this situation and being on the receiving end of his lack of organization I would not use your service any longer.

Verified Customer
Hibbing, MN
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2019 Category: Service
Not Happy
In January 2019, I called the service department to find out when I could receive my last free service on my Toyota Highlander. I was told that any time in February was good. I made the appointment for February 15. During the 25 mile drive, the vehicle in front of me threw a rock and chipped my windshield. When I arrived at Iron Trail Motors, I was told the last service had to be completed by January 31. If the man I talked to on the phone had been honest , I would have made the appointment for January and avoided the chipped windshield. Needless to say, they would not honor the last free service on my vehicle.
Jeff B., Sales Manager from Iron Trail Motors responded on 03/19/2019

Thank you for the review. I believe the Sales Department did assist and cover your oil change on your Highlander. The windshield chip is very unfortunate. We will be sure to discuss verifying correct informatoin with the Service Advisor who assisted you.


DS
DERIK S.
Makinen, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Sales
Poor used car service
The 2012 VW Jetta was driven home Wednesday evening (2-6-2019)and Thursday morning it would not turn over. Both of my other 100,000 mi + vehicles turned over and started without being plugged in @ 6°F @ 6am. Iron Trail would not come get the car to repair it. They said I would have to pay a tow truck to bring it to them. A few days passed and I finally got it to turn over by heating the starter with a hairdryer and brought it to them to fix the frozen starter. They called later that day (2-11-2019)to say they "tested' it and found it to start each time they tried it (now 20°F) . After a couple heated phone conversations about how even their brand new Chevrolet cars and trucks would not start on 2-6-2019, I convinced them to pull the starter and actually load test it on the bench on 2-13-2019. At 1:45pm on 2-15-2019 they called to say the starter passed the load test and all electrical connections were cleaned and reconnected.
Even though I acknowledged buying a used vehicle with only a 30 day warranty, I believe there was an exhaustive amount of pleading and urging on my behalf to get them to fix the vehicle to start as well as my old vehicles. When I picked up my vehicle on the 15th, I asked to talk to the general manager so that he knew how I felt being on the receiving end of their poor customer service practices. Although we had to agree to disagree, he did give me the time to explain my side .

SJ
SCOTT J.
International Falls, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2019 Category: Service
Wrong tonneau cover
Just feeling like I got taken when the wrong tonneau cover was put on new Silverado due to salesman not ordering it in a timely manner.
Jeff B., Sales Manager from Iron Trail Motors responded on 02/07/2019

Scott, we apologize for the miscommunication on the tonneau cover. It does look like we provided you with the GM brand tonneau that is covered under your vehicles warranty and is a bit more expensive because that is what was in stock, but again we do understand and apologize for the miscommunication between the sales, parts, and service departments. Thank you for the survey we take all of our surveys into account to help improve our future proccesses and customer experience.


KD
KURT D.
Hibbing, MN
Buick Enclave
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2019 Category: Sales
Was satisfied!
Found out after leaving vehicle that had a sold sign on it ,to get down payment. Vehicle was driven over Christmas 400 mes by someone at the dealer. 3 weeks now and no admission or any compensation. Even though troy is a great salesman with awesome knowledge, won't be back
Jeff B., Sales Manager from Iron Trail Motors responded on 02/07/2019

Kurt, we do apologize for the miscommunication on the mileage and unfortunately the mileage was misstated on your paperwork. I can assure you that no one drove your vehicle after you put a down payment on it. We did extend your dealer warranty to the correct mileage.


MM
MICHAEL M.
Gilbert, MN
Chevrolet Avalanche
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2018 Category: Service
Unhappy Service Call
I sent a review of my service to Jon Lind at Iron Trail Motors in Virignia, MN. He can forward it to you if you really care about the care of good customers.

BL
BRIELLE L.
Ely, MN
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2018 Category: Service
too long of wait
I waited 3 1/2 hours for an oil change and to get my winter tires on the car. Not impressed. It was 0 degree wind chill so tried to walk somewhere to kill time but froze and then when I came back they told me it would be done "soon", but another 90 minutes went by before it was done. Not sure what is going on there, but several people have complained too, in fact my husband ordered new tires to be placed on his vehicle, they scheduled him an appointment and he arrived the day they wanted him there, and guess what? Tires not arrived. He drove 50 miles to go to the appointment. Thinking of changing where I service and buy my next Toyota. The ONLY reason there is 1 star is that at least there is refreshments while you wait 1/2 a day to get your car!

Verified Customer
Duluth, MN
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2018 Category: Sales
Postage Due
We got our second key along with the title. Iron Trail paid 89 cents we had to pay $2.61 for postage due. I guess buying a 26k vehicle the dealer didn't make enough to pay. In the words of our President "sad".

BE
Bruce E.
Hoyt Lakes, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018
Terrible service 5 months after purchase.
Needed oil change fast so had to go to fast lube place. They could't get the oil filter out without breaking the housing because Iron Trail put the filter in so tight it couldn't be taken out without breaking it. Iron Trail told me to take it somewhere else even though I had just purchased it a few months prior. Needless to say I will never use Iron Trail again for anything and will tell as many people as possible about the terrible service.

SG
SCOTT G.
Hoyt Lakes, MN
Chevrolet Equinox
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2018 Category: Service
Not so great.
My wife had an appointment for recall work and an oil change. After sitting in the waiting room for an hour and 20 minutes she was informed nothing was done to the vehicle and she would have to reschedule. She was told the parts weren't fitting and they couldn't get a lift to do the oil change. After different parts came in I made another appointment for the recall work and an oil change. I sat in the lobby for 2 hours after being told it would take about an hour for everything to be finished. After the vehicle was finished I got $13 off the oil change for them wasting my wife's time. After a few days of having my vehicle back, I found that my washer fluid wasnt spraying on the windshield. I opened the hood and found the washer fluid tube laying across the motor. So instead of wasting more of my time, I reconnected the tube to the appropriate spots. Since the mechanics could not finish a full check list on the job at hand, I can't see them doing a courtesy check/inspection when getting an oil change.

JH
JOHN H.
Eveleth, MN
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2018 Category: Service
A history of poor service
In the last few years - really since Lauri left as service manager, service has deteriorated.
1. Brought in for an oil change plus other minor stuff. Oil change was not done or billed. Had to go back to get it done.
2. Another oil change. Once home I noticed serious oil leakage onto garage floor. Filter or oil pan plug had not been tightened.
3. Recently I had a flat on I-35 from a puncture. When I tried to change it I found the lug nuts to be so distorted from the impact wrenches used in your shop (never been anywhere else for tire rotation) that I could not get the wrench on the nuts. Result - 4 hours on the edge of the road and $$$ for service
4. At my most recent service I asked that all the nuts be checked and got an OK from the service counter. At home I found that the nuts had not been checked and were all distorted. I replaced them all myself.
We bought this vehicle new from Iron Trail and have had all the service done with you. We will not be back.

KV
KEVIN V.
Embarrass, MN
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2018 Category: Service
Oil change
Took my vehicle in for a oil change, that was fine. My prior oil change I had the do a tire rotation, seemed ok until I was driving my vehicle and it sounded like I hat a flat tire, pulled over and looked at the tires, none seemed low, proceeded home. After getting home and parking the vehicle I took off the hub caps one at a time and checked the lug nuts for tightness, started passenger front, good, passenger rear, good, driver side rear good, driver side front 4 out of 5 lug nuts loose, I talked and spoke to the Service Manager and he said he was sorry for the inconvenience and said the next oil change would be complimentary, brought the vehicle in for the oil change and the person at the Service desk said he would have the Service Manager come and talk to me. Never happened, I was told the technician and the Manager look at the affected wheel, said they found nothing, never spoke to the Service Manager went to get my keys and paperwork for my oil change and they charged me for it, communication there is terrible, if that wheel would have came off it could have hurt or killed myself and other people, very poor customer service.

KN
KEVIN N.
Mountain Iron, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2018 Category: Service
Sales team, the worst
Ready to buy new truck, ALL paperwork signed, good faith payment given dealership. Truck was to be brought in from other dealership following Monday, since I was out of town, I would pick up on Wednesday. Monday I was notified by sales manager that there was a mistake in filling out paperwork, would owe <> $6000 more. I stated that since all paperwork had been finished, that was not my problem but that I would split the difference with them. They said no, at that point it became a matter of principle and told them I would not purchase the truck for the new amount and that I would never set foot in that dealership again. Presently looking for a new truck else where!

Verified Customer
Virginia, MN
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2018 Category: Service
Very disappointed
It was June 7th, none of the employees will call me back regarding an issue, after leaving multiple messages! Service Tech was rude! Salesmen lied about work done on vehicle, and also lie about what's covered under warranty! Word of mouth in the community is, should never go their because of the lies, and letting customers be "swept" under the rug! Hoorible customer service! I would be fired if I never called a customer back! Let's hope, the word gets out more on horrible the service is that no one working up at Minntac will purchase from them!!

Verified Customer
Virginia, MN
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2018 Category: Service
service
simple, tire rotation with one problem, the lug nuts were not tightened causing the wheel to almost fall off the car at 70mph

DR
DANIEL R.
Hibbing, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2018 Category: Service
2018 silverado
My truck transmission still acts up. I do not feel safe driving it!

RG
ROSS G.
Virginia, MN
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2018 Category: Service
Not happy at all
They still haven't fixed the issue I had originally brought it in for. My trucks has now been in for service about 5 times