Central Maine Chrysler Dodge Jeep Ram

Overview

Overall Rating 3.67/5Overall Rating 3.67/5Overall Rating 3.67/5rating 3.67rating 3.67

3 Reviews

67% Would Recommend
100% Business Response
Latest Review almost 2 years ago

Reviews


TS
TRAVIS S.
Norridgewock, ME
RAM 2500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2015 Category: Service
sales was good. usually is. service vice very disappointing
Sales was good but had a warranty issue. With isn't totally the dealers fault. But didn't seem like they were try en to make things work had issue with and oil change contract and really tried working it out with then. Wanted to bring my own oil with was no issue but they refused to give me the oil that I already paid for in the Co trac. So they wanted me to pay for my own oil and then they would keep the oil that I paid for in my contrac. So I would be paying double. Made no sence. With the service guy said nothing he can do had no interest in trying to work with or help me out. I called another dealer that iv never done business with and there no issues in what I wanted to do. It seems ridiculous to me that the dealer I spent 63k at made NO effort to try and work things out that a dealer I haven't spent a penny was so eager to please me.

MR
MICHAEL R.
Skowhegan, ME
RAM 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2014 Category: Service
poor customer edict lost sales
While waiting for my truck's oil change i remembered I was told to get spark plugs. . so I went to see about getting them before I was told truck was ready. While I waited at the parts desk the service girl had come in and I asked if I could get spark plugs for the truck also. She said the truck was done and she has to finish the paperwork but he could help me. . there was no he around and when he came in he asked if was allset I told him I needed to get sparkplugs. . he went to check with the girl. .he came back in and said i could go out and she would help me. ..I went out and waited. . asked again to get plugs she said there were a couple of issues she needed to inform me of so she didnt think I would want to get plugs if other problems would need priority. . she said needed rear brakes. Transmission lines and pinnion seal. . so I might not want to get plugs. So I called my boyfriend since it was his truck. I explained what was wrong he had questions that asked her. . started to get attitude responses. . the tech came overland I had him speak with my bf. . I got the phone back and he still wanted plugs and i told him I had asked several times for them. .she gave me estimates and rang me out. . . for justthe oil change. . when I picked up the paperwork I said I guess I will get the plugs somewhere else. . with another employee standing atthe end of the counter. . .I was not very pleased with her service. I have also been in customer service. I know days can be long but I asked more than 3 times for plugs. . y not sell them to me without attitude. . w. Probably would of gotten the work done with u but no way its going to happen now. ..think u lost a customer. We have had good service from others in the past.

KT
Katherine T.
Waterville, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2014 Category: Service
Absolutely Terrible Service by the Parts Dept.
I was told to go to CMM by another local business (Creative Sounds) to have them replace my batteries in my keys for my Chrysler Town and Country van as they are very fragile and break easily according to the owner at Creative Sounds. The parts associate, Rob Pare, told me that wasn't true, that they replaced them all the time. Well, they did break when he opened them and he basically left the keys in pieces on the counter, did not apologize or tell me how the company could help, instead he implied that they had been tampered with and glued together (BOTH SETS) The likelyhood of both sets of keys having been super glued is ridiculous. He then said one set was purchased after the other. I got both sets of keys when I bought ny van at the same time and one was used by me (showing wear on the buttons) and the othe was a spare set that I kept tucked away and did not use. I have never opened these keys, it was the first time I had ever had the batteries replaced. He made many comments that did not seem fitting or appropriate at all for an associate who just told me they don't break but then BOTH sets did break when he opened them. I work in customer service, I am an R.N oiut in the community doing homecare and hospice. I enter peoples homes everyday and deal with the public everyday. I cannot imagine causing harm to someone's property and then telling them it somehow must be their fault or responsibility and then offering no assistance at all in how to fix the problem. As I walked away I expected some sort of professional comment such as, "I am sorry about that." I never even got a "goodbye" let alone an apology. ROB PARE was not polite or helpful in any way and even made assumptions that were not at all true. The company should really take a look at how he is representing them. Scott Pinette and Ben Mason were wonderful and offered that the parts dept. try to glue one of them back together so I could at least have one working set. They were helpful but I was really surprised that service like this was viewed as "acceptable." I was there with my 2 small children and Rob Pare did not seem to care at all how I may get home after he took my keys apart and was not able to put them back together. I think the gentleman at Creative Sounds was right when he told me they break very easy and that is why they will not open up those types of keys any more. After being told by Rob Pare that was not true and just 15 seconds later finding out it WAS TRUE....I should have been offered some sort of help or assistance or maybe even some KIND WORDS by him but I was offered nothing not even an apology or a goodbye....I will never ever go back there again. I certainly hope someone reads this who can make some sort of ammends to my situation as I feel I was extremely poorly served.

SS
STEVEN S.
Waterville, ME
JEEP LIBERTY
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2014 Category: Service
Unprepared for visit
Didn't fix problem and wasted my time

KK
KAREN K.
Clinton, ME
CHRYSLER 200
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2014 Category: Service
just a oil change
Made an appointment, had my son drop car off! They told him he didn't have one at that dealership and had to go to the other dealership? They told him he did have an appointment had to wait till later that day, left the car there and then I called (because I was working) spoke to the lady that I made the appointment (she was GREAT) she then called me back and straightened everything out and dropped my car off to me at work because I had no other way to get my car!!! Every time have make a appointment it always gets screwed up! I like to go to the Chevy dealership because the other garage are assholes! But from now on I will go somewhere else and have my oil changed. I thought I it would be easier because its so close to work and because it was a newer car, but no thank you I will go somewhere else!

TM
TAMMY M.
Bangor, ME
DODGE DART
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2014 Category: Service
service to my 2013 dodge dart
should treat customer who bought from them better and not act like they didn't buy from them! Been treated better from other dealers that I've bought from then here! At this time recommend a friend would be No.
Lea B. from Central Maine Chrysler Dodge Jeep Ram responded on 08/27/2014

Hi Tammy,

Thank you for the feedback. Is there a good time to reach you to discuss your concerns?

We appreciate your business and hope to see you soon!

Thanks,

Lea Baird
Internet Sales Professional
Central Maine Motors Auto Group
Office: 15 Airport Road-Waterville, ME
207-872-5444 ext. 323
www.cmautogroup.com
Email: lbaird@cmautogroup.net


JR
JEFFREY R.
New Vineyard, ME
DODGE GRAND CARAVAN
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2014 Category: Service
Real friendly while they bend you over.
8 o'clock appointment. Vehicle was brought in shop just after 9 o'clock. When I scheduled appointment, I was told I could rent a vehicle for the day while mine was being worked on. When I got there I was told they didn't have any more vehicles to rent and I should have reserved one. Oh thanks for telling me...so I sat and waited...I was happy that they were able to fix one of the issues I had been having but I wasn't happy that my Chrysler certified vehicle with 10 year 100, 000 mile warranty still cost $291 to fix...so anyways 3 hours and 45 minutes later and almost $300 poorer I was outta there....thanks central maine Chrysler, thanks so very much.
Lea B. from Central Maine Chrysler Dodge Jeep Ram responded on 08/13/2014

Hi Jeffrey,

Thank you for bringing this to our attention. I have provided this information to our Service Manager. When speaking with my Service Manager there are some items that are not covered with the certified warranty and that is what happened in your situation. We appreciate your business and hope to see you back!

Thank You,

Lea Baird
Internet Sales Professional
Central Maine Motors Auto Group
Office: 15 Airport Road-Waterville, ME
207-872-5444 ext. 323
www.cmautogroup.com
Email: lbaird@cmautogroup.net


AR
AMANDA R.
Palermo, ME
JEEP COMPASS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2014 Category: Service
not impressed
My husband and I have our own local mechanic but he lacks a diagnostic computer and couldn't figure out why my 4wd light was on. We picked your establishment because we have purchased 2 jeeps through you and were very happy with both purchases. We are sorry to say that we were not impressed with the service department at all. My husband was unable to make the appoointment with me, so I was on my own. When I gave my keys to the service lady, she took them, never said anything and left the garage. I waited a minute then decided to head to the waiting room. I wasn't there long when I headed back into the garage because I wanted to make sure they were going to do everything I had scheduled. I found the lady, went over everything and headed back to the waitng room. My car was to get a new valve stem on the left front tire, a tire rotation, see whats needed for a state inspection, and check the engine and 4wd lights. I also asked them to look for whats making a ticking noise when we go in reverse. After an hour of not hearing anything I went back into the garage to find out what was going on. They had a long list of things we needed, but told me they didn't have time to draw up an estimate and they would mail it for me. They did say the 4wd light was either a bad wire or module and they said I also needed a steering rack since it was leaking fluid, which they told me we be between 600 and 1000 dollars! They never bothered to look into the noise it was making in reverse. So I went to pay my bill and nearly had a heartattack. The charge for labor alone for 1 hour was 140 something! Of course I complained and they said it was a mistake and lowered it some. However, the labor was still outragous and the man told me it was because they had to check the engine light, which of course is labor intensive, having to plug my car into a computer! When I made the appointment, no one informed me of the charge associated with this. Other companies offer free diagnostic checks, no strings attached! Anyway, I paid the bill and went home to go over things with my husband. The next day, I started calling around for parts and found brand new steering racks were only 210 dollars. Everything else on my list was at decent prices also. It also bothered me that more than one company that I called for parts told me that you guys were famous for selling people more than they need, especially when it comes to 4wd modules. I gave our list of parts and work needed to our regular mechanic and he assured us that he could do the work, as usual, for alot less. All in all, we've found that your employees lack customer service skills and it's obvious your bottom line is making the most money off the customer as possible. Hearing other places warn me of doing business with your service department was also very reassuring. We will not be coming back for service, (we are still waiting on an estimate anyway!), and we will not recommend you to anyone else either!
Jess M., Internet Manager from Central Maine Chrysler Dodge Jeep Ram responded on 08/05/2014


Amanda,
Thank you for taking the time to provide this very important feedback. I defintiely will pass along your concern to the Service Manager, Jeff Caron so that he may review the details and follow up with you. I apologize that your experience was not 5 start worthy.

Jess McQuillan
Internet Manager
Central Maine Motors Auto Group
207-872-5444 ext 141

MW
MARC W.
Skowhegan, ME
DODGE GRAND CARAVAN
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/03/2015 Category: Service
Not buying there again
Treated spouse very poorly by service writer. Can never get a hold of sales man. Multiple issues that I had to have fixed elsewhere because in their words they were all in my wife's head. Never again.
Jess M., Internet Manager from Central Maine Chrysler Dodge Jeep Ram responded on 04/03/2015

Marc,
Thank you very much for the feedback. Your salesperson is Dan Seigars and I would gladly have him reach out to you. As far as your noted concerns, I will make sure that my Service Manager Jeff Caron is made aware so that we can properly address them.

Jess McQuillan
Internet Manager
Central Maine Motors Auto Group
207-872-5444 ext 141

CR
CHARLES R.
Burnham, ME
JEEP PATRIOT
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2015 Category: Service
Expensive unless they're offering a deal
Promised lifelong tire rotation when I bought my jeep, but now that we bought tires elsewhere cheaper, that's no good. When they need parts for something other than the normal maintenance, they always have to order them even though they told us they almost always have them. Expensive - only use when we have coupons.

KF
KATHLEEN F.
Norridgewock, ME
JEEP COMPASS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2015 Category: Service
Could be better
Tech's could be more knowledgeable.

TS
TRAVIS S.
Norridgewock, ME
RAM 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/24/2014 Category: Service
sales great/ service dept. bad
Had a grest experience with sales. Most do buyen is the easy part the service dept however. I went in because my new truck with 1200 miles on it was 4 quarts low on oil so I filled that. In a rush didn't really wait in between checking oil and filling hit full mark and started truck to check trans fluid. (I do own a diesel shop) trans fluid also low. Bring it to dealer letting them know that I am in a huge rush due to having a flight for the holidays waiting. Aaid I just need the trans fluid topped off. Service guy says we can't do that we need to check for leak for engine oil. I told them there's no oil leaks I have looked but said that can't just check tranny fluid for whatever reason... so I get my family out of it and he brings it in and comes back stayen thay the engine oil is 2quarts over full....... I told them there's no way at most maybe half quarts due to not waiting for oil to settle when I filled it. And the old grump mechanic insisted that it was waayyy over full. So I said well drain it out just to rush the process. After twenty minutes to drain two quarts of oil.! I told the service guy to forget trans fluid I need to leave the plains is going to without us. So after a half hour at the dealer and being made out to look like an ass that doesn't know how to check my oil when I leave and fuel my truck up. And check the oil I am 2 quarts low on motor oil!!!! And my tranny fluid the whole reason I went there was never done because the idiot took so long to drain the oil that never needed to be touched. I was very very disappointed. And now I have to put the two quarts of oil he drained back in it and I will be topping off my tranny fluid that they never filled.

KF
KATHLEEN F.
Norridgewock, ME
JEEP COMPASS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2014 Category: Service
Poor service
Service personnel didn't listen to the issues I had on my vehicle. So far have made three trips to fix and still isn't resolved.

JD
JARED D.
Waterville, ME
JEEP PATRIOT
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2014 Category: Service
Overpriced estimates
Each time I've had an estimate given to me, it's twice as much as any non-dealership mechanic would charge. The work is just as good, why do they expect people to pay such a premium?

JB
JOHN B.
RAM 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2014 Category: Service
Service department
I took my Dodge truck in for State inspection and a rattle on the left side. I asked them to find out was was causing the rattle and fix it. They fixed the rattle and did the State inspection. The bill was $12.50...I was not charged for the fixing of the rattle. The service person who wrote up the service order then made a sarcastic comment about getting the rattle fixed for free...I never asked anyone to work on my truck for free.

PR
PERRY R.
Winslow, ME
RAM 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/03/2014 Category: Service
Just ok
I always bring my vehicle back here for it's routine service as they are the dealer and it is still in warranty. However, the attention to detail could be improved. I keep my Ram very clean in and out and this last service there were dirty handprints left on the door handles and steering wheel along with dirt/oil foot prints on the floor mat. Exterior front fender had oil residue dripped down the side. Like I said, attention to those details would be much appreciated.

AO
ARTHUR O.
Waterville, ME
JEEP WRANGLER
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2014 Category: Service
Am I welcome?
Walked up to desk- man working on computer, not acknowledged, had to stand and wait. Just wanted top put back on jeep,
$44.50, could this have been done as a good will gesture?

JZ
JEFFREY Z.
Fairfield, ME
DODGE DURANGO
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2014 Category: Service
Miscommunication and defective part IMO.
I made an appointment for my 07 Durango a few weeks ago. I was experiencing a malfunction with the multi-function switch for the second time. I bought it from you with 16K miles and at 60K the blinker started blinking on the opposite side (very dangerous when turning left in a 55mph zone with the blinker blinking right) and the wipers stopping in mid use. Anyway, it was replaced at 60K and all was well. Now it is at 120K with the exact same problem. This appointment was for the same thing. I was told to leave the vehicle for the day. 1/2 way through the day I received a call giving me a price of $300ish to fix this obviously defective part (on the 3rd one now, really? ) and it would have to be left another day because the part wasn't there. I thought that is why it needed to be left this day, but it was only to diagnose what we already knew. It was not possible to leave it another day due to my work schedule, and it was disappointing that a 3rd MFS in the same vehicle would cost so much money, or anything at all. It's not a user maintainable part, like shocks or tires, but a simple switch. In all fairness, this is the exception rather than the rule. I have been extremely satisfied in the past and have purchased numerous vehicles with you. Everyone there is professional, knowledgeable and polite. It was only this experience I am disappointed with.
Lea B. from Central Maine Chrysler Dodge Jeep Ram responded on 08/27/2014

Hi Jeffrey,

Thank you for the feedback. We will review this information with our Service Manager, is there a good time to reach you?

Thanks,

Lea Baird
Internet Sales Professional
Central Maine Motors Auto Group
Office: 15 Airport Road-Waterville, ME
207-872-5444 ext. 323
www.cmautogroup.com
Email: lbaird@cmautogroup.net


MT
MARY T.
Waterville, ME
DODGE DURANGO
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2015 Category: Service
Being put on hold and for 7 minutes and walking in the department still on hold. I believe this comes from the front desk.
The work on the Durango was good but not so for front desk,.

DM
DENNIS M.
Fairfield, ME
DODGE DURANGO
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2014 Category: Service
INCOMPLETE SERVICE
REQUESTED 3 SERVICE ITEMS-ONLY 1 DONE!

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