Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

553 Reviews

96% Would Recommend
Latest Review over 2 years ago

Reviews


BP
Bruce P.
Waterville, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2016
Not impressed.....
Bought a new 2016 highlander sleep last weekend. Check engine light came on Thursday and they claim they fixed it. Two days later the light came on again.....not sure this is normal for a new vehicle. My son was late to practice on Thursday and now we have to cancel the lake trip today. The sales manager said if they don't fix it we could trade it in.....WTF. Third new vehicle I've bought at central Maine and most likely my last.....not impressed

GC
GREGORY C.
Fairfield, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/02/2015 Category: Sales
High pressure sales
Ended up with a bad deal.

BK
BRIAN K.
Canaan, ME
TOYOTA CAMRY
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/27/2015 Category: Service
Inexplainable long wait time
Specifically asked for first appointment in the day due to repeatedly waiting an hour or more for a routine oil change. Still had to wait 1.5 hours even though I was told it wouldn't take more than 30 mins. No explanation and no reason for the extended wait. Nothing was wrong with my camry.
Jess M., Internet Manager from Central Maine Toyota responded on 03/02/2015

Brian,
Thank you for the feedback. I want to assure you that I will bring your concerns about the wait time to the Service manager, Brett Mason and a member of our service team will be in touch

Jess McQuillan
Internet Manager
Central Maine Motors Auto Group
207-872-5444 ext 141

RG
ROBERT G.
Sidney, ME
TOYOTA CAMRY
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2015 Category: Service
A lot of excuses why they can't provide the service
car was available at the time of appointment and everything was finished except the whistling sound in the back seat when driving over 50. This is the second time I have been put off. The first time it was because they were too busy changing tires for winter and this time it was because there was snow on the roads. there was no snow on the interstate where they would test the car. I was told to call back in April by Charlie Price. I bought this as a new car last Jan and I still have not had this problem resolved.

TV
TIMOTHY V.
Presque Isle, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2015 Category: Service
2015 Tacoma Service
Overall, the visit was fine. I had agreed on a price with the Parts Manager and he indicated that he had inputted all the information and cost in the system and the service department would see it when they did the work. For some reason, they did not see it, and tried to charge me more than we had agreed to. I had saved the email from the parts manager and had to show it to them before they would adjust the bill.

JG
JAMIE G.
Brooks, ME
TOYOTA CAMRY
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2015 Category: Service
Did not feel valued as a customer
We will not go back to Toyota service again. We will have our service done at the Chevy dealership right beside it. The time before this service was not good service and this time was worse. They told my husband it would be ready at a certain time and it wasnt. In addition, they were supose to pick up my husband at work at this time to go back to the service center to get the car, but never called my husband to tell him the car wasnt ready so my husband took an early lunch break for nothing, and was left standing outside for over 15 mins on one of the coldest days of the year. (It was literally 15 below that day. ) My husband had asked for cheaper parts ( factory seconds?) and at first was told no that wasn't an option but after he pushed for a little bit, they said ok. When he went to pay for it, have noticed we were billed for the more expensive parts and the woman at the desk was very rude when my husband brought it up. She left the desk for some reason and on her way back he heard her comment to a coworker that she will be glad "when this customer is out of here." And then after all this, I just got a call from CM a few weeks later ( which was just the other day) from a woman ( can't remember her name) who said she over charged us by $20ish and wanted our card number to credit us. Don't get me wrong I am very appreciative for the credit but this woman never apologized for over charging us and then when I asked what the exact amount was she said $50 something... So I am thinking "you want my card number to credit me but you don't even know how much you are going to credit me?" Overall, not a good experience for us.

BP
BRUCE P.
Winslow, ME
TOYOTA CAMRY HYBRID
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2015 Category: Service
Still waiting.....
Been going there for years but may need to look for another place for oil changes. Made an appointment and was there on time..... an hour and forty five minutes later for a standard oil change is a little long considering I told them I was under a time crunch.

CS
CLIFFORD S.
Madison, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2014 Category: Service
Rusting Frame
Asked for an Oil Change also...IT DIDN'T HAPPEN......Didn't know it was going to the body shop.....The Fix on my Frame was a Nasty black Oil that dripped all over my Garage floor and you expect me to buy the cleaner and do it in the middle of Winter...NOT

BE
BETTY E.
Ellsworth, ME
TOYOTA YARIS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/05/2014 Category: Service
Phone people good, service dept. not so much
When I bought the tires on the car, the service dept. forgot to calibrate them so the light is constantly on. They promised then, "Next time you are in the neighborhood, we will do this for you." Finally I was and confirmed by phone when setting appt. and then that morning with the service guy that this would be done n/c, as promised. They called in the middle of a very busy (meeting) day to get my address, which they've had for years. (odd) And then, when I came to pick up the car, they had a $49+ charge for the work they promised to do n/c THREE times! The same guy that OK'd it that morning now gave me the bill.
I had such a wonderful initial sales experience that I researched the company and wrote a real letter of praise for the sales department to the 2 owners. I also emailed a copy of the letter to Toyota headquarters. 2 owners must have been raised by wolves. They never even acknowledged receipt. THEN Toyota sold my address to a local dealer (awful, aggressive and yucky during the sales process) so for 6 years this local company has wasted reams of paper sending me (to the wrong name!) sales solicitations, despite my 9 requests to stop. THEN Toyota HQ started emailing me (to the wrong name!) asking me how it was going. I will be clear: I WILL NEVER BUY A TOYOTA AGAIN!

DG
DEBORAH G.
TOYOTA TACOMA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2014 Category: Service
Disappointed
I was surprised and disappointed that my 2014 Tacoma was not washed after my 5,000 mile service. Other local dealership always cleans vehicles at service. Service Department staff was pleasant.

RP
RUSSELL P.
Oakland, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2014 Category: Service
too expensive for an oil change
won't come back. way too expensive just for an oil change

BL
BRUCE L.
Norridgewock, ME
TOYOTA CAMRY
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2014 Category: Service
took to long
My appointment was for a 15k service and a recall. I was told it would take 45 minutes, but it was an hour and a half. No on bothered to update me on the delay. When I went out to see what was taking so long, my car was ready. I wonder how long it had been sitting there? I don't feel that these people place any value on my time.

KL
KATHLEEN L.
Oakland, ME
TOYOTA RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2014 Category: Service
Service, I just do not like the area
The only reason we use central maine Toyota is Don our sales man. I would recommend the salesman "Don", he offered to be our service contact should I not want to deal with them.

TF
TODD F.
TOYOTA RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2014 Category: Service
Too many people not knowing what is what
I had called to set up my oil change, air filter change & tire rotation. I spoke with 3 different people to understand why I had to pay for the tire rotation when I purchased the vehicle from Central Maine Toyota. I have never paid for tire rotation on any of my Toyota vehicles I have purchased from Central Maine Toyota. I am not happy anymore with Central Maine Toyota and are seriously considering not purchasing another Toyota next year. I will go to a different dealer all together different. I am sorry to say it is the little things like this that will break my relationship with Toyota. I have had three toyotas since 2001.

GL
GARY L.
Caratunk, ME
TOYOTA TUNDRA 4WD TRUCK
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2014 Category: Service
service
dealer did not remind us free service was about to expire we missed it by a few days so we lost it.dealer can e-mail us when sales rep changes !

DD
DANA D.
Newburgh, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2014 Category: Sales
Willing to work with you
Scot did a great job!

JL
JOHN L.
Benton, ME
TOYOTA TUNDRA 4WD TRUCK
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2014 Category: Service
very slow
over one hour wait to have a state inspection done on my truck with an appointment made a week in advance

RR
RICHARD R.
Sidney, ME
LEXUS ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2014 Category: Service
EXPERIENCE COUNTS
When choosing automotive sales,service,parts go with the experience and these people have it

AB
ARTHUR B.
Madison, ME
TOYOTA TACOMA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2014 Category: Service
oil change servicing
was @ service center in waterville on 8-21-14
went in for oil change, that was fine. service manager suggested cabin air filter needed replacement. now, when i place my blower on max. speed, i get a fluttering noise.worse off now w/a new filter??
secondly, i conveyed to serv. manager my 3 3 year old truck had squeeks underneath chassis, he said for $130.00 I could get squeeks remedied. i thought this was ridiculous.

GS
GERALD S.
Jackson, ME
TOYOTA CAMRY
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2014 Category: Service
Not happy with my car not taking a sticker after the first year!
I am totally fed up with these fools. I have two bald tires on my one year old Camry and they would not replace them. Failed me for a sticker and sent me home. I'm riding around in a one year car with no inspection sticker. It is a very long story of me batting back and forth with them for months about alignments and tires and I'm fed up with them. Now they will replace the two front with Mich. tires but I have to buy the two for the back. I can live with that and feel satisfied....The problem is that I have to pay all the rotating and balancing fees on all four for a total of $411.00 for my portion of two tires!!!! What a joke! I only had 18,000 on my car when this all started and now I have 24,000. I am beyond frustrated with them and will never buy from them again.

Displaying Review 1 - 20 of 553 in total