Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

260 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
82% Business Response
Latest Review 4 days ago

Reviews


JG
Joseph G.
Texas
Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


V
Valued Customer
Houston, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Fantastic service. Friendly, honest, knowledgeable staff
Would highly recommend bringing vehicles to them for repair.

BT
BOBBY T.
Houston, TX
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
The people
They are all always true to their word.

MH
MARY H.
Houston, TX
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Great service
I’ve brought my car here twice for service and each time have been happy with the service. Brought my sister’s car today and again they delivered on the excellent service. Will recommend you to all my friends and family.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Mary,
Thanks for your business and please let us know how we can serve any future needs.

Thanks,

Rick Doyle
713-672-9474

DP
David P.
Lafayette, LA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
David said the employees were nice and professional. There were absolutely no hassles. The price was fair. He would like to thank them.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

David.
Thanks for the good words. I will let our staff know.
Please let us know how we can help in the future.

Thanks,

Rick Doyle
713-672-9474

RV
Rene V.
Katy, TX
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Rene said the customer service is good and they did their job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Rene ,
We appreciate your business.
We look forward to seeing you again.

Thanks,

Rick Doyle
713-672-9474

BT
Brian T.
Texas
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Brian said the customer service is really good.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Brian ,
Thanks for the good words.
Please let us know how we can help any future needs.

Thanks,

Rick Doyle
713-672-9474

AF
Allen F.
Houston, TX
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Spoke with Raymond. He said he is satisfied with everything that he got done and will be back.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 09/26/2018

Raymond ,
Thanks your business .
Please let help you for any other future automotive needs.

Debbie Benge
Buddy Doyle's Car Clinic
713-672-9474


MS
Maxie S.
Houston, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Maxie said the staff treated him nice. They were courteous, and showed him what was wrong.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 09/26/2018

Maxie,
Thank you for your visit.
If there is anything that we can do to help with you automotive needs, please let us know.

Debbie Benge
Buddy Doyles Car Clinic 
713-672-9474


JR
Joseph R.
Houston, TX
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Joseph said he gets excellent service. They are prompt. He says keep up the great work.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 09/26/2018

Joseph,
Thank you for your visit to our shop.
Please remember that we do most everything as far as automotive repairs.

Debbie Benge
Buddy Doyles Car Clinic
713-672-9474


DB
Debbie B.
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
The people and service was great
Good place to have repairs done
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

I agree Debbie.

Thanks,

Rick Doyle
713-672-9474

MW
Mary W.
Houston, TX
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Mary said she was very pleased with the service. They took their time and it was just awesome.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Mary.
We appreciate your business.

Thanks,

Rick Doyle
713-672-9474


JK
James K.
Houston, TX
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said the staff are real good with their work, they're friendly and they communicate to make sure their customers are taken care of.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

James ,
Thanks for the good word.
We appreciate your business.

Thanks,

Rick Doyle
713-672-9474

AV
Aurelio V.
Houston, TX
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Aurelio said there have never been any issues with the business. They have always done a good job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Aurelio,
We appreciate your business.

Thanks,

Rick Doyle
713-672-9474

Verified Customer
Houston, TX
Toyota Venza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2018
Great family shop
Thank you
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/03/2018

Rex ,
We appreciate your business.
Please keep me informed of the recent transmission issue.

Thanks,

Rick Doyle
713-672-9474

ML
M P L.
Houston, TX
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
M P said he is pleased with the business's services.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

M P,

We appreciate your business and looking forward to helping any future needs you may have.

Thanks,

Rick Doyle
713-672-9474


GB
Gary B.
Texas
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Gary said the staff took good care of him and kept in contact with him. They even left him a nice note when he went to pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Gary ,

We appreciate your business.
Please let us know how we can serve you in the future.

Thanks,

Rick Doyle
713-672-9474

KR
Kathy M R.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Aways have done good job.
Great services & great staffing. Staffing very nice & very pleasant too work with
. Keep you posted on what's going on with your vehicle let you know. I was very please. Thanks
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Kathy ,
We appreciate your business and hope to serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

RS
Richard S.
Houston, TX
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Richard said the staff were very nice and did a good job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Richard ,
We appreciate your business and the good words.
We hope we can serve ant future needs you may have.

Thanks,

Rick Doyle
713-672-9474

TD
Thaddeus D.
Seabrook, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Thaddeus said the staff took care of every thing. It went by smoothly and quickly.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Thaddeus ,
We appreciate your business.
Please let us know how we and help you in the future.

Thanks,

Rick Doyle
713-672-9474