Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

243 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
79% Business Response
Latest Review 5 days ago

Reviews


JG
Joseph G.
Texas
Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


RS
Richard S.
Houston, TX
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Richard said the staff were very nice and did a good job.
This review was collected via phone interview by Customer Research Inc.

TD
Thaddeus D.
Seabrook, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Thaddeus said the staff took care of every thing. It went by smoothly and quickly.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Houston, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Mary said that the place is wonderful, she liked their professionalism and attention to detail.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Humble, TX
Cadillac ATS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Robert said he had no problems with the business.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Cleveland, TX
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
David said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

David ,
We appreaciate you business and good feedback.

Please let you know how we can serve you in the future.

Thanks,

Rick Doyle
713-672-9474

AM
Anastacio M.
Texas
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Anastacio said that he has and will continue to recommend this business.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Anastacio,
We appraciate your business and good feedback.

Please set us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474

EB
Elbert B.
Houston, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Elbert said the staff gave him excellent service.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Elebert ,
We appreaciate your business.
Please let us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474

DP
Debra P.
Houston, TX
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Debra said she was very pleased with what she got and what happened with her vehicle. She is always pleased when she brings her vehicle in.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Debra,
We appreciate your business and your positive feedback.

Please let us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474


V
Valued Customer
Houston, TX
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
service
We love the work you guys do for our shop great customer service, Mrs. Debra is wonderful and attentive. Our business will continue
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Thanks for your positive words. Debbie is very valuable to us.
We appreciate your business.

Thanks,

Rick Doyle
713-672-9474

FW
Fannie W.
Houston, TX
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Fannie said the mechanic did a good job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Fannie 
Thank you for the positive feedback  
We appreciate your business
Please let us know how we can serve you in the future   


Rick Doyle
713-672-9474

MB
Marisol B.
Houston, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Marisol said everyone was friendly and the service was great.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Marisol. We appreciate your business . Our family shop since 1954 requires that we keep our customers happy .
Thanks,


RV
Rene V.
Katy, TX
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Rene said as far as the work goes he got what he wanted.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Rene ,
Thanks for the good words. Our family owned shop since 1954 depends on us keeping you happy as a valued customer.

Thanks,

Rick Doyle
713-672-9474

GG
Grant G.
Humble, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Grant said he got in and out pretty quick, it was good and they treated him well.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Grant ,
Thanks for the good words .
My Dad started this business in 1954 . Our customers satisfaction is key for our success .
Don't hesitate to call when we can serve you in the future.


Rick Doyle
713-672-9474

WB
Willie B.
Houston, TX
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Willie said from this business to his house everything seemed okay. He has not driven his vehicle since he returned home. If there are any problems he will contact them.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Willie ,
Thanks for your business . We want to keep you and all our customers satisfied.
Please let me know if we can do anything for you in the future.


Rick Doyle
713-672-9474


MB
Mary B.
Houston, TX
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mary said she was satisfied with the work done on her vehicle, she likes the business.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 07/26/2018

Mary ,
We appreciate your years of loyal business.
Thanks,

Rick Doyle
713-672-9474


JP
Jose P.
Houston, TX
Plymouth Grand Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jose said the staff was professional, kind and proficient. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Omaha, NE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017
Great people - great work
I got stuck with a check engine light on while on a 3000 mile road trip and so brought it in to Buddy Doyle's to get it checked out where they ended up finding that the crankshaft and camshaft needed to be replaced. Paul and the rest of the staff there knew the circumstances of the road trip, as well as the need to get going ASAP to try to get out of range of a huge tropical storm coming in, and cut into their own time after closing to make sure we were on the road to get safely away. Not only were they incredibly professional and quick workers, they were so friendly and really put us at ease given the situation. They also directed us to some of the best Mexican food while we waited! Really just a great staff who care about their customers!

IW
Iris W.
Houston, TX
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2016 Category: Service
Iris said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JR
Jesse R.
Houston, TX
Chevrolet Chevy Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2016 Category: Service
Jesse said he has to take his vehicle back because they disconnected his cruise control. Other than that, they do great work and they stand behind their work.
This review was collected via phone interview by Customer Research Inc.