Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

254 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
79% Business Response
Latest Review 6 days ago

Reviews


KR
Kathy M R.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Aways have done good job.
Great services & great staffing. Staffing very nice & very pleasant too work with
. Keep you posted on what's going on with your vehicle let you know. I was very please. Thanks
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Kathy ,
We appreciate your business and hope to serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

TB
TRAMANE B.
Houston, TX
Toyota Prius V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/26/2016
Does not check for accuracy
I went in for a simple state inspection. They were fine quickly and friendly but after getting my emissions report I learned at the DMV office the wrong license plate number was on the report -putting me in a difficult situation. Now I have a report that doesn't match my cars license plate. Mistakes happen but this is important, people can get ticketed for this stuff or worst accused of fraud. I was going to try them out for an oil change but nah.

ER
Eloy R.
Houston, TX
Lexus GS 350
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2016 Category: Service
Eloy said he went into the business for an inspection which was done, but he did not get any paperwork to show he got the test. The business told him the paper got stuck in the printer and they would call him the next day so he could pick it up, but he has not heard from them.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 02/10/2016

Thank you for your comments.  I have talked to Paul and he said that we did get it resolved but he did say he forgot to call you sooner when the machine was fixed.  Sorry for your inconvenience.


JG
Joseph G.
Texas
Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


CB
Cameron B.
Houston, TX
Nissan Altima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2015 Category: Service
Cameron said he never got a call back from the business. He had to call them on two different occasions about the quotes to service his vehicle. They did an inspection without notifying him and told him they would not charge him, but they did. He would not recommend them over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 07/02/2015

I am sorry Cameron expected a free check out of his vehicle.  He brought his car to us after he hit someting in the road to have it checked out for any further damage.  The check out fee was only $27.50 which would have been applied to an alignment which was declined by Cameron.  Our employees don't work for free and I'm sure Cameron does not either.  The service manager apologizes for not calling back with an estimate for other services.


JB
Jonnetta B.
Baytown, TX
Mitsubishi Eclipse
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2015 Category: Service
Jonnetta said they are overpriced. She would not recommend them to others for that reason..
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 06/09/2015

I am sorry you think are prices are high, however we know we are much less than the dealer and very competitively price with other reputable garages.  We guarantee all our work for 12 months or 12,000 mile nationwide. 


AI
Ali I.
Sugar Land, TX
Mitsubishi Galant
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2015 Category: Service
Ali said after paying $700-$800 for a new timing belt and parts, the pistons and valves collided. He was told the engine collapsed. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

Thank you Ali for your comments.

Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

I personally called Ali and we have come to a fair resolution of the differences.  Thanks again Ali.


JP
Joe P.
Houston, TX
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Joe said he was not happy with the service the business provided. He took his vehicle in to be placed on the diagnostic machine. He was quoted $89 but ended up paying $259. They still could not tell him what was wrong with his vehicle. He was under the impression they would figure out what the problem was with his vehicle for the price he was originally quoted. He was told the extra fees were for their having to pay the mechanic. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/21/2014

I called Mr Peters and reminded him of our previous discussion:  It is true that our normal Diagnostic is $89.00 which is what we quoted him, it came in with a no start problem.  After checking the truck out we discovered some electical wiring problems that had to be addressed; there was a Remote Engine Shut Off module that had to be removed, this raised the price which we got their appoval for 3 to 4 hours more before we went forward.  Then we found that the Distributor was not turning.  At this point we new it was an Internal Engine problem, most likely a Timing Chain failure or even a broken camshaft.
    We are working up a price quote for him on a Timing Chain Job for his evaluation.


AF
Allen F.
Houston, TX
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Spoke with Raymond. He said he is satisfied with everything that he got done and will be back.
This review was collected via phone interview by Customer Research Inc.

MS
Maxie S.
Houston, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Maxie said the staff treated him nice. They were courteous, and showed him what was wrong.
This review was collected via phone interview by Customer Research Inc.

JR
Joseph R.
Houston, TX
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Joseph said he gets excellent service. They are prompt. He says keep up the great work.
This review was collected via phone interview by Customer Research Inc.

DB
Debbie B.
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
The people and service was great
Good place to have repairs done

MW
Mary W.
Houston, TX
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Mary said she was very pleased with the service. They took their time and it was just awesome.
This review was collected via phone interview by Customer Research Inc.

AV
Aurelio V.
Houston, TX
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Aurelio said there have never been any issues with the business. They have always done a good job.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Houston, TX
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said the staff are real good with their work, they're friendly and they communicate to make sure their customers are taken care of.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Houston, TX
Toyota Venza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2018
Great family shop
Thank you
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/03/2018

Rex ,
We appreciate your business.
Please keep me informed of the recent transmission issue.

Thanks,

Rick Doyle
713-672-9474

ML
M P L.
Houston, TX
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
M P said he is pleased with the business's services.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

M P,

We appreciate your business and looking forward to helping any future needs you may have.

Thanks,

Rick Doyle
713-672-9474


GB
Gary B.
Texas
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Gary said the staff took good care of him and kept in contact with him. They even left him a nice note when he went to pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Gary ,

We appreciate your business.
Please let us know how we can serve you in the future.

Thanks,

Rick Doyle
713-672-9474

TD
Thaddeus D.
Seabrook, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Thaddeus said the staff took care of every thing. It went by smoothly and quickly.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Thaddeus ,
We appreciate your business.
Please let us know how we and help you in the future.

Thanks,

Rick Doyle
713-672-9474

RS
Richard S.
Houston, TX
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Richard said the staff were very nice and did a good job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Richard ,
We appreciate your business and the good words.
We hope we can serve ant future needs you may have.

Thanks,

Rick Doyle
713-672-9474