ReScore Reviews™ (1)
Houston, TX 77024
Thank you for your comments. I have talked to Paul and he said that we did get it resolved but he did say he forgot to call you sooner when the machine was fixed. Sorry for your inconvenience.
I am sorry you are having trouble with your vehicle, our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.
Well the truth is, He never brought his vehicle back for us to recheck his vehicle. So our hands were tied. We even offered to have it towed back to our shop free of charge.
I am sorry Cameron expected a free check out of his vehicle. He brought his car to us after he hit someting in the road to have it checked out for any further damage. The check out fee was only $27.50 which would have been applied to an alignment which was declined by Cameron. Our employees don't work for free and I'm sure Cameron does not either. The service manager apologizes for not calling back with an estimate for other services.
I am sorry you think are prices are high, however we know we are much less than the dealer and very competitively price with other reputable garages. We guarantee all our work for 12 months or 12,000 mile nationwide.
Thank you Ali for your comments.
I personally called Ali and we have come to a fair resolution of the differences. Thanks again Ali.
I called Mr Peters and reminded him of our previous discussion: It is true that our normal Diagnostic is $89.00 which is what we quoted him, it came in with a no start problem. After checking the truck out we discovered some electical wiring problems that had to be addressed; there was a Remote Engine Shut Off module that had to be removed, this raised the price which we got their appoval for 3 to 4 hours more before we went forward. Then we found that the Distributor was not turning. At this point we new it was an Internal Engine problem, most likely a Timing Chain failure or even a broken camshaft.
We are working up a price quote for him on a Timing Chain Job for his evaluation.