Buddy Doyles Car Clinic LLC

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

264 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
83% Business Response
Latest Review about 2 months ago

Reviews


KR
Kathy M R.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Aways have done good job.
Great services & great staffing. Staffing very nice & very pleasant too work with
. Keep you posted on what's going on with your vehicle let you know. I was very please. Thanks
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Kathy ,
We appreciate your business and hope to serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

TB
TRAMANE B.
Houston, TX
Toyota Prius V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/26/2016
Does not check for accuracy
I went in for a simple state inspection. They were fine quickly and friendly but after getting my emissions report I learned at the DMV office the wrong license plate number was on the report -putting me in a difficult situation. Now I have a report that doesn't match my cars license plate. Mistakes happen but this is important, people can get ticketed for this stuff or worst accused of fraud. I was going to try them out for an oil change but nah.

ER
Eloy R.
Houston, TX
Lexus GS 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2016 Category: Service
Eloy said he went into the business for an inspection which was done, but he did not get any paperwork to show he got the test. The business told him the paper got stuck in the printer and they would call him the next day so he could pick it up, but he has not heard from them.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 02/10/2016

Thank you for your comments.  I have talked to Paul and he said that we did get it resolved but he did say he forgot to call you sooner when the machine was fixed.  Sorry for your inconvenience.


JG
Joseph G.
Texas
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


CB
Cameron B.
Houston, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2015 Category: Service
Cameron said he never got a call back from the business. He had to call them on two different occasions about the quotes to service his vehicle. They did an inspection without notifying him and told him they would not charge him, but they did. He would not recommend them over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 07/02/2015

I am sorry Cameron expected a free check out of his vehicle.  He brought his car to us after he hit someting in the road to have it checked out for any further damage.  The check out fee was only $27.50 which would have been applied to an alignment which was declined by Cameron.  Our employees don't work for free and I'm sure Cameron does not either.  The service manager apologizes for not calling back with an estimate for other services.


JB
Jonnetta B.
Baytown, TX
Mitsubishi Eclipse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2015 Category: Service
Jonnetta said they are overpriced. She would not recommend them to others for that reason..
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 06/09/2015

I am sorry you think are prices are high, however we know we are much less than the dealer and very competitively price with other reputable garages.  We guarantee all our work for 12 months or 12,000 mile nationwide. 


AI
Ali I.
Sugar Land, TX
Mitsubishi Galant
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2015 Category: Service
Ali said after paying $700-$800 for a new timing belt and parts, the pistons and valves collided. He was told the engine collapsed. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

Thank you Ali for your comments.

Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

I personally called Ali and we have come to a fair resolution of the differences.  Thanks again Ali.


JP
Joe P.
Houston, TX
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Joe said he was not happy with the service the business provided. He took his vehicle in to be placed on the diagnostic machine. He was quoted $89 but ended up paying $259. They still could not tell him what was wrong with his vehicle. He was under the impression they would figure out what the problem was with his vehicle for the price he was originally quoted. He was told the extra fees were for their having to pay the mechanic. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/21/2014

I called Mr Peters and reminded him of our previous discussion:  It is true that our normal Diagnostic is $89.00 which is what we quoted him, it came in with a no start problem.  After checking the truck out we discovered some electical wiring problems that had to be addressed; there was a Remote Engine Shut Off module that had to be removed, this raised the price which we got their appoval for 3 to 4 hours more before we went forward.  Then we found that the Distributor was not turning.  At this point we new it was an Internal Engine problem, most likely a Timing Chain failure or even a broken camshaft.
    We are working up a price quote for him on a Timing Chain Job for his evaluation.


BD
BOBBY D.
Magnolia, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Did a great job
They did a great job and kept my truck clean. They also offered me a bottle of water while I waited.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/29/2018

Thank you Bobby for you great review. Pleasekeep us in mindfor your next service.

thank you
Rick Doyle
713-672-9474


EB
Elbert B.
Houston, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Elbert said he was satisfied with the service and the staff was exceptional.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/29/2018

Thank you for your visit Elbert.  Pleasekeepusin mind for future services.

Thanks,

Rick Doyle
713-672-9474

JL
Johnny L.
Galena Park, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Johnny said the business does great work. He hasn't had any problems.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/23/2018

Johnnym
We have been family owned and operated since 1954.
We Value your Business.

Thanks,

Rick Doyle
713-672-9474
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/23/2018

Sorry for the Typing error Johnny.

Thanks for your business.


Rick Doyle
713-672-9474

PM
Preston M.
Houston, TX
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Preston said he has used this business for 20 years, and would recommend this facility for service.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/23/2018

Preston ,
We have been family owned and operated .
We work hard to keep a good reputation.

Thanks for your business

Rick Doyle
713-672-9474


V
Valued Customer
Houston, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Fantastic service. Friendly, honest, knowledgeable staff
Would highly recommend bringing vehicles to them for repair.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/23/2018


Don,
We Value your Business. 

Thanks,

Thanks,

Rick Doyle
713-672-9474

BT
BOBBY T.
Houston, TX
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
The people
They are all always true to their word.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/23/2018

Bobby,
We have been family owned and operated since 1954.
We Value your Business. 

Thanks,

Thanks,

Rick Doyle
713-672-9474

MH
MARY H.
Houston, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Great service
I’ve brought my car here twice for service and each time have been happy with the service. Brought my sister’s car today and again they delivered on the excellent service. Will recommend you to all my friends and family.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Mary,
Thanks for your business and please let us know how we can serve any future needs.

Thanks,

Rick Doyle
713-672-9474

DP
David P.
Lafayette, LA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
David said the employees were nice and professional. There were absolutely no hassles. The price was fair. He would like to thank them.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

David.
Thanks for the good words. I will let our staff know.
Please let us know how we can help in the future.

Thanks,

Rick Doyle
713-672-9474

RV
Rene V.
Katy, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Rene said the customer service is good and they did their job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Rene ,
We appreciate your business.
We look forward to seeing you again.

Thanks,

Rick Doyle
713-672-9474

BT
Brian T.
Texas
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Brian said the customer service is really good.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 10/09/2018

Brian ,
Thanks for the good words.
Please let us know how we can help any future needs.

Thanks,

Rick Doyle
713-672-9474

AF
Allen F.
Houston, TX
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Spoke with Raymond. He said he is satisfied with everything that he got done and will be back.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 09/26/2018

Raymond ,
Thanks your business .
Please let help you for any other future automotive needs.

Debbie Benge
Buddy Doyle's Car Clinic
713-672-9474


MS
Maxie S.
Houston, TX
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Maxie said the staff treated him nice. They were courteous, and showed him what was wrong.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 09/26/2018

Maxie,
Thank you for your visit.
If there is anything that we can do to help with you automotive needs, please let us know.

Debbie Benge
Buddy Doyles Car Clinic 
713-672-9474