Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

277 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
84% Business Response
Latest Review 8 days ago

Reviews


KR
Kathy M R.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Aways have done good job.
Great services & great staffing. Staffing very nice & very pleasant too work with
. Keep you posted on what's going on with your vehicle let you know. I was very please. Thanks
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Kathy ,
We appreciate your business and hope to serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

TB
TRAMANE B.
Houston, TX
Toyota Prius V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/26/2016
Does not check for accuracy
I went in for a simple state inspection. They were fine quickly and friendly but after getting my emissions report I learned at the DMV office the wrong license plate number was on the report -putting me in a difficult situation. Now I have a report that doesn't match my cars license plate. Mistakes happen but this is important, people can get ticketed for this stuff or worst accused of fraud. I was going to try them out for an oil change but nah.

ER
Eloy R.
Houston, TX
Lexus GS 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2016 Category: Service
Eloy said he went into the business for an inspection which was done, but he did not get any paperwork to show he got the test. The business told him the paper got stuck in the printer and they would call him the next day so he could pick it up, but he has not heard from them.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 02/10/2016

Thank you for your comments.  I have talked to Paul and he said that we did get it resolved but he did say he forgot to call you sooner when the machine was fixed.  Sorry for your inconvenience.


JG
Joseph G.
Texas
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


CB
Cameron B.
Houston, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2015 Category: Service
Cameron said he never got a call back from the business. He had to call them on two different occasions about the quotes to service his vehicle. They did an inspection without notifying him and told him they would not charge him, but they did. He would not recommend them over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 07/02/2015

I am sorry Cameron expected a free check out of his vehicle.  He brought his car to us after he hit someting in the road to have it checked out for any further damage.  The check out fee was only $27.50 which would have been applied to an alignment which was declined by Cameron.  Our employees don't work for free and I'm sure Cameron does not either.  The service manager apologizes for not calling back with an estimate for other services.


JB
Jonnetta B.
Baytown, TX
Mitsubishi Eclipse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2015 Category: Service
Jonnetta said they are overpriced. She would not recommend them to others for that reason..
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 06/09/2015

I am sorry you think are prices are high, however we know we are much less than the dealer and very competitively price with other reputable garages.  We guarantee all our work for 12 months or 12,000 mile nationwide. 


AI
Ali I.
Sugar Land, TX
Mitsubishi Galant
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2015 Category: Service
Ali said after paying $700-$800 for a new timing belt and parts, the pistons and valves collided. He was told the engine collapsed. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

Thank you Ali for your comments.

Bobby D. from Buddy Doyles Car Clinic LLC responded on 01/13/2015

I personally called Ali and we have come to a fair resolution of the differences.  Thanks again Ali.


JP
Joe P.
Houston, TX
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Joe said he was not happy with the service the business provided. He took his vehicle in to be placed on the diagnostic machine. He was quoted $89 but ended up paying $259. They still could not tell him what was wrong with his vehicle. He was under the impression they would figure out what the problem was with his vehicle for the price he was originally quoted. He was told the extra fees were for their having to pay the mechanic. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/21/2014

I called Mr Peters and reminded him of our previous discussion:  It is true that our normal Diagnostic is $89.00 which is what we quoted him, it came in with a no start problem.  After checking the truck out we discovered some electical wiring problems that had to be addressed; there was a Remote Engine Shut Off module that had to be removed, this raised the price which we got their appoval for 3 to 4 hours more before we went forward.  Then we found that the Distributor was not turning.  At this point we new it was an Internal Engine problem, most likely a Timing Chain failure or even a broken camshaft.
    We are working up a price quote for him on a Timing Chain Job for his evaluation.


JR
JP R.
Houston, TX
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Rough Road trip to Houston
After hitting a pothole two hours into my drive coming from Dallas my front-end suspension started acting up horribly, making the last two hours of my drive extremely scary; All-N-all I arrived safely at my Destination at 1 am. After several family members referrals; I got up early the next day, drove my broken vehicle to Buddy Doyle's to hopefully find the problem and get me back on the road to Dallas the next day. Needles to say they found three issues with the front end but due to the time constrains they replaced the item one that would ensure a safe trip back home to Dallas.
Thank You to the Buddy Doyle Staff
Sincerely JP Rodriguez
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 03/15/2019

JP, Thank you for the excellant review and for doing business with us.

Debbie


SP
Silvino P.
Houston, TX
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Silvino said they did a pretty good job and know what they are doing.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 03/15/2019

Thank you for your business, Silvion.

Debbie


DT
Daniel T.
Texas
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Daniel said they were quick
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 03/15/2019

Daniel, thanks so much for letting us service you vehicle.

DEBBIE


ML
MICHAEL L.
Houston, TX
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
AC Service
Very Professional, customer service above and beyond what I have experienced elsewhere.
Rick D. from Buddy Doyles Car Clinic LLC responded on 03/13/2019

MIchael,
We appreciate your business



Rick Doyle
713-672-9474


GG
Gloria G.
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Friendly service
We loved the great customer service provided. The staff was very attentive to what we needed repaired and kept us updated on everything.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 03/12/2019

Thank you for your visit to our shop. Have a great day


RR
Roxanne R.
Houston, TX
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Roxanne said they were good.
This review was collected via phone interview by Customer Research Inc.
Debbie B., OFFICE MANAGER from Buddy Doyles Car Clinic LLC responded on 03/12/2019

Thank you for your visit to our shop. Have a great day


TD
Tommy D.
Houston, TX
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Tommy said they did a pretty good job. What he asked for was done.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/27/2019

Tommy 
We appreciate you coming in and letting us take care of your suspension system and alignment  

Thanks For your business

Rick Doyle
713-672-9474

MH
MARY H.
Houston, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great service
Excellent service. Will bring my vehicle and recommend to others for all services.
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/18/2019

Mary,
We appreciate your business  and the good report.


Thanks,

Rick Doyle
713-672-9474

VL
VERONICA L.
Houston, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Fast and friendly service
Popped into Buddy Doyle for a vehicle inspection. They had me in and out of there super fast. Whenever I need something for my car Buddy Doyle's takes care of me with complete satisfaction. THANK YOU!!
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/18/2019

We appreciate your business Veronica.

Thanks,

Rick Doyle
713-672-9474

DM
Doris M.
Houston, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Doris said she has known the business for years. She said they were honest, they did good work and they did not overcharge.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/14/2019

Doris   

We appreciate the positive report and appreciate your business .

Thanks,

Rick Doyle
713-672-9474

JT
Joyce T.
Houston, TX
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Spoke with Robin. She said that the place provided him with good service.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/14/2019

Joyce,
We appreciate the good report and please tell Robin thanks .
Don’t hesitate to call for any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

RV
Rene V.
Katy, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Rene said that the place was good.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 02/09/2019

Rene   
We appreciate your business and please don’t hesitate to call if we can help you with anything.

Thanks,

Rick Doyle
713-672-9474